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197 Views 14 Replies Latest reply: Jan 29, 2013 5:55 AM by Krontab RSS
Octo777 Iknowathingortwo
Octo777
851 posts since
Feb 23, 2008
Currently Being Moderated

Jan 28, 2013 12:19 PM

JTV 89 Failed Flash Update.

Took the plunge, bought an JTV 89 and it arrived today.

 

Spent about 30 to 45 minutes playing it and getting to know it before deciding to update it.

 

Went through the checklist before updating and made sure my HD500/drivers etc were all up to date too.

 

However, the update failed and I retried a good 10 times to no avail.

 

From that point, I had no sound coming out of the guitar.....all the appropriate lights turn on and off when activated, just no sound.

 

Decided to try updating via the supplied USB hub with the battery etc making sure I also had a jack plugged in, but after installing all the required drivers, my PC found the hub, but couldn't find the JTV.

 

 

Hooked it back up to the HD500 and realised there was sound coming out when I had the jack lead in, but not from the mag pick ups, the sound was coming from the piezo but changing the blade or tone position made no difference to the sound, only the volume was working and Monkey couldn't find the JTV.

 

 

Is there anything I can do to factory reset the guitar without having to reflash it? Because obviously I can't reflash it because it's just not being recognised.

 

Anything else I can try before giving Line 6 a call first thing?

  • Krontab Just Startin'
    Krontab
    201 posts since
    Mar 15, 2006
    Currently Being Moderated
    Jan 28, 2013 12:33 PM (in response to Octo777)
    Re: JTV 89 Failed Flash Update.

    Unless this helps, I got nothing: http://line6.com/support/docs/DOC-2679

    • Octo777 Iknowathingortwo
      Octo777
      851 posts since
      Feb 23, 2008
      Currently Being Moderated
      Jan 28, 2013 12:37 PM (in response to Krontab)
      Re: JTV 89 Failed Flash Update.

      Afraid not, as I said in my post, I'd already been over that check list before I attempted the update.

       

      The fact that Monkey can't find the JTV either through the USB hub that came with the JTV or my HD500 means that things really don't look good.....

      • Krontab Just Startin'
        Krontab
        201 posts since
        Mar 15, 2006
        Currently Being Moderated
        Jan 28, 2013 12:44 PM (in response to Octo777)
        Re: JTV 89 Failed Flash Update.

        I feel for you man. Call Line 6 or swap it out where you bought it.

        • Octo777 Iknowathingortwo
          Octo777
          851 posts since
          Feb 23, 2008
          Currently Being Moderated
          Jan 28, 2013 12:47 PM (in response to Krontab)
          Re: JTV 89 Failed Flash Update.

          Yeah Line 6 are gonna love me....already in the process of having a dud Stagesource L3m speaker that wouldn't power on the day I got it replaced.....

           

          I guess you buy enough stuff from the same manufacturer, you are occasionally going to get a dud, or if you are as lucky as me, two duds in the matter of a couple of weeks!

          • Krontab Just Startin'
            Krontab
            201 posts since
            Mar 15, 2006
            Currently Being Moderated
            Jan 28, 2013 1:00 PM (in response to Octo777)
            Re: JTV 89 Failed Flash Update.

            Yup had my line6 duds as well. 3 UX8's, 2 POD 3 Live and 1 DT25. I get to wondering if the store I buy from hates them.

          • TheRealZap Expert Line 6 User
            TheRealZap
            11,829 posts since
            Dec 22, 2006
            Currently Being Moderated
            Jan 28, 2013 1:06 PM (in response to Octo777)
            Re: JTV 89 Failed Flash Update.

            i seem to remember a version 1 variax trick of holding down model select...

            but highly doubt the same works on the jtv's because the knobs are alot more multifunctional to begin with.

            anyway just thought i'd mention it in case it helps jog a memory or 2 out there....

            • Octo777 Iknowathingortwo
              Octo777
              851 posts since
              Feb 23, 2008
              Currently Being Moderated
              Jan 28, 2013 1:27 PM (in response to TheRealZap)
              Re: JTV 89 Failed Flash Update.

              TheRealZap wrote:

               

              i seem to remember a version 1 variax trick of holding down model select...

              but highly doubt the same works on the jtv's because the knobs are alot more multifunctional to begin with.

              anyway just thought i'd mention it in case it helps jog a memory or 2 out there....

               

              Figured it was worth a shot so gave it a try and although it didn't fix my problem, it certainly did something as instead of there just being one click when you plug the VDI in, the click was delayed till you release it along with another couple of clicks so it was doing something, just don't know what.

               

              Even tried monkey again after that to see if it had at least allowed it to be shown there so I could reflash, but nope.

               

              Gonna give up and call L6 UK in the morning.

              • adessmith Just Startin'
                adessmith
                119 posts since
                Jan 6, 2009
                Currently Being Moderated
                Jan 28, 2013 3:34 PM (in response to Octo777)
                Re: JTV 89 Failed Flash Update.

                Try a generic ethernet cable (maybe you have a bad cable).

                You may want to pull the battery out first and put it back in just to "reset" things... You never know...

                 

                What are the LEDs doing on the workbench USB adapter?

                • Octo777 Iknowathingortwo
                  Octo777
                  851 posts since
                  Feb 23, 2008
                  Currently Being Moderated
                  Jan 29, 2013 1:07 AM (in response to adessmith)
                  Re: JTV 89 Failed Flash Update.

                  adessmith wrote:

                   

                  Try a generic ethernet cable (maybe you have a bad cable).

                  You may want to pull the battery out first and put it back in just to "reset" things... You never know...

                   

                  What are the LEDs doing on the workbench USB adapter?

                   

                  Excellent call on the cable.

                   

                  I tried the cable I got with the Variax on my Variax Acoustic 700 and it was providing power, but no sound like on the JTV.....

                   

                  Went back to the VDI I had been using initially and I was getting sound out of the JTV, but it was still frazzled in that the models were not working. However, the kicker was that with my VDI cable, the Monkey found the JTV again so I was able to reflash.

                   

                  Granted it took 4 attempts for it to work and was coming up with an unknown MIDI error (CODE 800009000) each time and if I tried to do it again straight away, it would come up with error (CODE 8000900C) Midi Device Timeout and I had to restart my POD again for it to even attempt updating the JTV.

                   

                   

                  SOOOO fricken happy it's working!

                   

                  Again adesmith, many thanks, you have saved me a lot of hassle and grief with such a simple solution that I had completely overlooked!

                  • TheRealZap Expert Line 6 User
                    TheRealZap
                    11,829 posts since
                    Dec 22, 2006
                    Currently Being Moderated
                    Jan 29, 2013 4:31 AM (in response to Octo777)
                    Re: JTV 89 Failed Flash Update.

                    niiiice! surprised you didn't wait for the 89F but rock on anywayz!

                    • Octo777 Iknowathingortwo
                      Octo777
                      851 posts since
                      Feb 23, 2008
                      Currently Being Moderated
                      Jan 29, 2013 4:43 AM (in response to TheRealZap)
                      Re: JTV 89 Failed Flash Update.

                      Yeah, I was so relieved that I managed to bring it back to life!

                       

                      I don't mind Locking trems and I've never had any of the issues people who don't like them seem to raise, but to be honest, I don't have the time to faff about with locking trems anymore and when I did have them, I barely used them. Haha.

                       

                      I am currently running Windows XP and I've had various sound cards and device drivers installed on it over the years so there could well be reminants of an old device/driver in there somewhere which could be causing the Midi errors.

                       

                      I'm not going to worry about that too much at this time as I have a new Windows 7 64bit PC arriving in a few days and I'd like to think that I won't have any of the same issues I've had when it arrives, which is why I am going to wait till it comes before I attempt to update my M20d. Haha.

                  • snhirsch Just Startin'
                    snhirsch
                    67 posts since
                    Oct 17, 2012
                    Currently Being Moderated
                    Jan 29, 2013 4:32 AM (in response to Octo777)
                    Re: JTV 89 Failed Flash Update.

                    Do you actually have a MIDI interface or device in your computer?  Monkey seems to get very confused by certain sound cards.  I typically run Variax Workbench and firmware updater in a VMware Windows XP machine hosted on Linux.  Unless the virtual sound card is disabled, Monkey hangs hard while searching for (non-existent) MIDI devices.  I've seen several postings here that suggest this can happen with real hardware as well.  You haven't said whether you're on a PC or Mac platform, but if the audio can be disabled from the BIOS setup that may work around the errors you mention.

                     

                    FWIW, once the firrmware update has been done I can re-enable the sound and Workbench runs fine.  It appears to be only the firmware updater that has issues.

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