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513 Views 18 Replies Latest reply: Feb 1, 2013 3:01 AM by holeshot1982 RSS
CairnsFella Just Startin' 205 posts since
Sep 16, 2012
Currently Being Moderated

Jan 29, 2013 6:41 PM

Should have kept my mouth shut.

Hi all.

 

Well, anyone who has read some of the 'broken USB' port threads may have noticed that I had regularly voiced my concern at these reported failures, and that as a result of the comments made, I was particularly extra delicate with my device (even though my HD500 essentially never moves).

 

Well, my negativity towards this 'potential issue' has come back to bite me .... perhaps it was karma.

 

Yesterday my POD failed to connect to 'Edit'. I have had this before, and as usuall, I power cycled the pod... but no luck. I did this again a few times, only to eventually notice my USB cable was not connected!!!! Well, needless to say my worst fears were confirmed when I saw the little black block still in the end of the USB cable. Bugger!!!.

 

Now obviously this didnt just 'fall off'. I was in fact in the vicinity changing a drive on my PC, and I cannot report any of my feelings as to what may or may not have happened as fact of course, as I just dont have the evidence, so I can only provide my opinion, and if anyone wants to believe anything more sinister happened, you are more than welcome, as ultimately it will not change anything. But I know that I did not lean on any of the cabling, and at most must have knocked the cable whilst in the socket. That said, I believe I would have noticed had I jogged anything with any force.

 

It is my own fault that as a purchaser of an overseas unit, I am essentially warrantyless (a lesson to be learned??? Maybe). Certainly though, for those of you currently fortunate enough not to have suffered this problem, I would almost (almost mind.... as obviously I do not condone wilfull damage) suggest that you somehow 'experience a failure' before your warranty expires, as in my opinion this is a very very real weakness of the device.

 

Fortunately I have thus far been able to delecately balance the block back in place and re-attatch the USB cable. Of course this is barely stable (a stiff breeze will probably see the cable fall out), but as it is working at the moment it gives me hope that I may be able to reattatch the block more firmly when I have the time and patience.

 

In conclusion though, whilst I re-emphasise that this 'part' obviously doesnt just 'fall off', please dont dismiss this as an issue confined to those that abuse their equipment. Please feel free to look back at previous comments I have made BEFORE this happened to me, as I was all too aware of the possibility and took it more seriously than perhaps most did, and still I was not spared.

  • JimKidd Just Startin' 56 posts since
    Apr 20, 2008
    Currently Being Moderated
    Jan 29, 2013 5:11 PM (in response to CairnsFella)
    Re: Should have kept my mouth shut.

    That sucks man.

  • toneman2121 Gear Head 1,985 posts since
    Oct 15, 2006
    Currently Being Moderated
    Jan 29, 2013 5:14 PM (in response to CairnsFella)
    Re: Should have kept my mouth shut.

    i hope you're going to contact  line6. they might help.

  • hurghanico Just Startin' 399 posts since
    Jan 28, 2007
    Currently Being Moderated
    Jan 29, 2013 5:23 PM (in response to CairnsFella)
    Re: Should have kept my mouth shut.

    Dear CairnsFella

    I have sympathy for you, and I read willingly your posts ..

    I'm sorry it happened to you what has already happened to several other people ..

    I do not express negative comments about it , you know, I would never want that then the karma etc. etc. .. ah ah..

    but if it can console you, I can tell you this: a moment ago I was preparing some patches working directly on the POD and while I was just playing my guitar the audio suddenly disappeared..

    to get everything working as before I had to re-press the patch footswitch ..

    this thing had already happened to me I think about two or three months ago (probably after the last firmware release), and after the usual boring resets procedures did not happen anymore, I was hoping that would not happen again, but ...

    I begin to have serious doubts about the quality of the materials used for the POD and especially about the reliability of this device which for my work is important..

      • hurghanico Just Startin' 399 posts since
        Jan 28, 2007
        Currently Being Moderated
        Jan 30, 2013 4:05 AM (in response to CairnsFella)
        Re: Should have kept my mouth shut.

        CairnsFella ha scritto:

         

        ...Im curious to know if your POD was connected to the PC at the time of the failure. I only ask because I have had a few spontaeous resets and audio drop outs over the last few months. Maybe a half dozen or so over the period of ownership, and mine is always plugged into the PC (obviously not counting the broken USB cable period). However, given that so many people use the unit live, I'd have thought there would be more outrage expressed if such glitches occurred during a set, and I cannot say I recall any such comment...

        my HD500 was not connected to the PC when my audio drop out problem occurred ..

        in truth I connect it to the PC only when I do some recordings or for updates ..

        in the past I had a POD XTL very often connected to the PC, it worked very well for some time and at one point while it was connected some internal electronic component has broken with the result that the XTL was not no longer seen by my PC and all model packs that I bought and installed were gone ..

        therefore, perhaps wrongly, from then I think that interfacing the POD via USB might cause problems ..

        and as a result I connect it to the PC only when strictly necessary, and when I do it I also disconnect all other devices connected,.. fortunately editing sounds is just as easy even directly on the device ..

  • spaceatl Expert Line 6 User 4,456 posts since
    Jan 24, 2007
    Currently Being Moderated
    Jan 29, 2013 6:52 PM (in response to CairnsFella)
    Re: Should have kept my mouth shut.

    Boy that stinks...

     

    just some thoughts of my own...

     

    I hope you consider getting the connector replaced.

     

    The thing that worries me about a broken USB connector is the 5VDC that a computer puts out on the power pins in USB...current potential can be up to 500ma on some of those (enough to charge a phone)...just something I know about USB...The thing is, it works...So replacing the connector is simple at this point...If the UART gets fried, life will be less simple...

      • spaceatl Expert Line 6 User 4,456 posts since
        Jan 24, 2007
        Currently Being Moderated
        Jan 29, 2013 7:36 PM (in response to CairnsFella)
        Re: Should have kept my mouth shut.

        most welcome...I had to chime in on that...just the reality of the situation, nothing more or less...

         

        I have repaired a lot of my gear myself over the years...Situation is really the determining factor in that one. Sure, there are a bunch of folks that will fume and say you should take it to a Service Center...But my opinion is...This seems to be just a simple PCB USB jack replacement and being out of warranty I just cannot see paying even a standard bench fee to replace a part that is only a buck or two...perhaps 9 or 10 for an exceptionally robust one...best of luck and please keep us informed...

      • silverhead Expert Line 6 User 9,592 posts since
        Apr 1, 2009
        Currently Being Moderated
        Jan 30, 2013 6:03 AM (in response to CairnsFella)
        Re: Should have kept my mouth shut.

        I had the same thing happen on my HD500. I took it to a Line 6 service centre and had it repaired but it was quite a bit more expensive than I had anticipated. I was told that the fix involved more than just replacing the USB port/jack because an internal chip had also been fried and needed replacement.

         

        So, since yours is out of warranty (as was mine) I think it would be a good idea to try replacing the port/jack yourself and see if that fixes things. But if not, things may get more complicated and expensive.

         

        Good luck. It's a definite PITA.

          • spaceatl Expert Line 6 User 4,456 posts since
            Jan 24, 2007
            Currently Being Moderated
            Jan 30, 2013 5:31 PM (in response to CairnsFella)
            Re: Should have kept my mouth shut.

            So I dug around on the forum a bit...There are a couple of folks that have done this...Anyhoo, it looks like this might be a compatable replacement port.

             

            http://www.mouser.com/ProductDetail/FCI/61729-1011BLF/?qs=zxzm42eeoPOXEPDZb4guCHr4XXm7q9HTzfbn0yXAQl4%3d

             

            Thread: http://line6.com/support/message/370806

             

            Seems like at least one guy used that part...

             

            I am not sure if this would work as I am an HD400/HD Desktop user, but I wonder if it would be possible to connect to Edit via midi...Other Line 6 devices like the XT Live could do this...Anyway, perhaps midi would give at least a safe Edit alternative in the meantime...no audio that way, but maybe some control...These things are so different than the XT that it would not surprise me if they don't work like that anymore...just a thought...

  • TheRealZap Expert Line 6 User 11,829 posts since
    Dec 22, 2006
    Currently Being Moderated
    Jan 30, 2013 5:51 PM (in response to CairnsFella)
    Re: Should have kept my mouth shut.

    it might be worth calling Line6 anyway... perhaps they can get you the correct part, and it's not impossible that they'd consider sending it for free....

    looks like the ones on that link were 50cents, so you're not exactly asking for the world... personally i would ask just for a guaranteed fit kind of thing.

      • medievil1 Just Startin' 26 posts since
        Apr 12, 2010
        Currently Being Moderated
        Jan 31, 2013 6:15 PM (in response to CairnsFella)
        Re: Should have kept my mouth shut.

        IF, and I stress IF..all else fails.. should be a pretty simple fix...get a USB extension cable (one that has the square femal connector0..... cut the cord, use a meter to determine the wire color/pin combinations and open up the pod..solder the cable wires directly to the board..even if it is surface mounted it should be easy enough to trace down solder points  (visually or usiing the meter)...may even want to drill a hole to feed the cable inside to the board... end result would be a working usb port with a flexible cabled connector

  • holeshot1982 Just Startin' 112 posts since
    Dec 2, 2011
    Currently Being Moderated
    Feb 1, 2013 3:01 AM (in response to CairnsFella)
    Re: Should have kept my mouth shut.

    Sorry this this happened to you, I feel your pain.

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