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1321 Views 48 Replies Latest reply: Mar 12, 2013 8:17 AM by yruama RSS
slammer88 Just Startin'
slammer88
13 posts since
Apr 15, 2010
Currently Being Moderated

Nov 6, 2012 10:26 AM

UX2 randomly stops working in Win8

My question is clear. I had this problem with my older Studio GX in Win 7 64 Bit as well. Besides, i've used UX2 in Win 7 64 bit for 2 years until last week, the date i've upgraded to Win 8. Suddenly it stops working and only way to solve that is restarting the computer. PLEASE, give me some reasonable advices, i don't want to hear "un- and reinstall the drivers, check updates" etc. I've ALREADY done these.. Note that, i had this issues while i was using Win 7 as well..I think Line 6 doesnt give much importance to satisfy their customers, i've lately seen lots of topics with issues similar or same with mine..

 

Thanks in advance..

  • felkar123 Just Startin'
    felkar123
    1 posts since
    Mar 12, 2012
    Currently Being Moderated
    Nov 9, 2012 4:53 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    oh man I have the same problem with the same device

     

    pleas can anyone help us?

     

    I think this drivers for UX2 are not entirely done for Windows 8

  • BradyCav Just Startin'
    BradyCav
    1 posts since
    May 12, 2006
    Currently Being Moderated
    Nov 11, 2012 7:41 PM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    Exactly the same problem.  Had it with the consumer preview. Just downloaded current drivers - which now say Windows 8 - it will play for about ten minutes then just stops and I have to reboot.  PLEASE Line 6 - fix this.  I don't want to have to get a new audio interface.  I love my UX2 but I have to be able to use it.

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Nov 12, 2012 12:27 PM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    I think the the newest driver listing Windows 8 is a typo.

     

    If you go to the downloads page Windows 8 is not even an OS option in the dropdown.

  • slammer88 Just Startin'
    slammer88
    13 posts since
    Apr 15, 2010
    Currently Being Moderated
    Nov 13, 2012 9:54 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    This is the worst thing i've ever experienced with my soundcards. Why would not Line 6 listen to their customers and release quick fixes and updates to solve this and other kind of problems asap ? Instead of releasing some wireless devices, put some effort on us, the customers, and fix our problems first..

  • leofugi Just Startin'
    leofugi
    1 posts since
    Apr 16, 2010
    Currently Being Moderated
    Nov 15, 2012 4:39 PM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    Hey, i'm experiencing that too.

    Since that i've upgraded to Win8, my ux2 started to crank the sound and then it just dies. Then i have to restart the computer to have the sound back.

    It worked just fine when i was on win7.

    My computer is a quad 2 core q6600 with 8gb ram.

  • aleyuassa Just Startin'
    aleyuassa
    2 posts since
    Jul 23, 2007
    Currently Being Moderated
    Nov 20, 2012 9:20 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    I have the exact same problem, but I own a Mac with Mountain Lion...!

  • Relztem Just Startin'
    Relztem
    11 posts since
    Feb 10, 2009
    Currently Being Moderated
    Dec 4, 2012 7:24 PM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    Also having this problem. Windows 8 pro 32bit.

  • BigChas52 Expert Line 6 User
    BigChas52
    2,315 posts since
    Mar 12, 2007
    Currently Being Moderated
    Dec 4, 2012 7:34 PM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    I was having a problems with temporary drop outs with hmy UX-2 on Windows 8.  I fixed it by going into the Windows 8 advanced power settings and setting the "USB selective suspend setting" to "Disabled"  The problem has not has not happened in over a week since changing the setting.

  • Relztem Just Startin'
    Relztem
    11 posts since
    Feb 10, 2009
    Currently Being Moderated
    Dec 7, 2012 8:35 PM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    Still nothing on whether this is even being looked at? I tried to start a ticket but it wouldn't allow me.

  • iscariahkrieg Just Startin'
    iscariahkrieg
    7 posts since
    Oct 10, 2009
    Currently Being Moderated
    Dec 8, 2012 8:24 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    Same problem but with a TonePortDI ....

  • jakestyles Just Startin'
    jakestyles
    3 posts since
    Sep 1, 2009
    Currently Being Moderated
    Dec 10, 2012 12:58 PM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    Yeah same here too, with a UX1. I'm getting really frustrated. I opened a ticket but the response was the usual "stay tuned for driver updates" and then the ticket was closed. People have stayed tuned for a long time you know, since the same problem was already present in Windows 7.

     

    I cannot use my POD studio for anything right now. Probably have to give up soon and get a device that actually works from another manufacturer. I'm not going back to Vista just because of this.

     

    P.S. I tried the advice from BigChas52 too, didn't help unfortunately.

  • Relztem Just Startin'
    Relztem
    11 posts since
    Feb 10, 2009
    Currently Being Moderated
    Dec 11, 2012 6:31 PM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    I'm wondering if it's not a repeat of this problem with Windows 7 http://support.microsoft.com/kb/2484031? I've emailed Microsoft Tech Support, will update if it turns out to be the same issue.

  • Relztem Just Startin'
    Relztem
    11 posts since
    Feb 10, 2009
    Currently Being Moderated
    Jan 3, 2013 1:05 PM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    Any new drivers to fix this yet? Or should I start looking for a new interface?

  • apc3 Just Startin'
    apc3
    25 posts since
    Jan 25, 2007
    Currently Being Moderated
    Jan 10, 2013 2:23 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

       I'm curious if these are the same issues. http://line6.com/support/thread/90571 ....and... http://line6.com/support/thread/41335

  • mikxman Just Startin'
    mikxman
    3 posts since
    Oct 2, 2008
    Currently Being Moderated
    Jan 10, 2013 2:24 PM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    I have the same problem on Win 8 64bit

  • apc3 Just Startin'
    apc3
    25 posts since
    Jan 25, 2007
    Currently Being Moderated
    Jan 10, 2013 8:22 PM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    We all need to open separate tickets with Line 6 and keep this thread going if you ever what to get any help.

  • slammer88 Just Startin'
    slammer88
    13 posts since
    Apr 15, 2010
    Currently Being Moderated
    Jan 11, 2013 8:49 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    Seems like Line 6 still dont give a s.ht about our problems!

  • davidairth Just Startin'
    davidairth
    1 posts since
    Feb 3, 2007
    Currently Being Moderated
    Jan 12, 2013 1:07 PM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    I am having the exact same problem with Windows 8, 32 bit.  Sound works fine for awhile then stops.

     

    Line 6, please reply to this issue, lets not have a repeat of the WIndows 7 driver fiasco.

     

    David

  • slammer88 Just Startin'
    slammer88
    13 posts since
    Apr 15, 2010
    Currently Being Moderated
    Jan 21, 2013 6:45 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    Well, i'm totally fed up with this ****. It happens everyday and its a fresh Windows install. I will sell this piece of crap sound card as soon as possible. The only responsible of this situation is Line 6. Instead of releasing some new useless equipments, they should have cared about their customer's problems more, which is clearly not happening at all. I'm seriously done with it. I'll buy another brand's sound card, a cheaper one maybe, actually the main reason i'm using Line 6 was POD Farm, but Line 6 dont make any new things for it as well, so, there's no point keeping up with this..

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Jan 21, 2013 6:56 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    slammer,

    I know you are already fed up. But apc3 is correct. Line6 does not monitor the forums for support. (They used to in the past, but they changed their support approach). And I know it is a PITA, but if you open a support ticket they may be able to help. If this is a Windows 8 driver issue, the more reports they get the more info they will have to sort this out. Not that it does you any good in the meantime.

     

    You can contact Line6 directly via a support ticket or phone:

     

    http://line6.com/support/tickets/add.html

     

    Line 6 - North America

    Line 6, Inc.
    26580  Agoura Road
    Calabasas, CA 91302-1921
    Main Phone#: (818) 575-3600
    Main Fax#: (818) 575-3601

    Customer Service hours are 8am - 5pm M-F Pacific Time
    Press option 3 for Customer Service
    Our busiest hours are from 11am to 2 pm.

    Line 6 - Europe

    Line 6, Inc.
    The POD
    Clifton House
    Butler's Leap
    Rugby, Warwickshire
    United Kingdom, CV21 3RQ
    Telefone: +44 (0) 1788 566 566
    Fax: +44 (0) 1788 566 529

    Technical Support: +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT

  • mirovaz Just Startin'
    mirovaz
    13 posts since
    Mar 27, 2007
    Currently Being Moderated
    Jan 21, 2013 10:01 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    Sama happening here with OSX 10.8.2.

    The new drivers stoped the distortion while playback that ocurried some times but bring back this problem: sound stoping and UX2 not responding.

    Any news on this?

  • Deathshead Just Startin'
    Deathshead
    7 posts since
    Oct 10, 2007
    Currently Being Moderated
    Jan 21, 2013 3:20 PM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    Can anyone recommend a Competing device to replace this ux1?

     

    I just need a simple interface that will take a guitar input and headphone out with a volume knob.

     

    I ask this because I'm about 2 seconds away from smashing this device and posting the remains everywhere.

     

    I opened a ticket with line6 support and they closed the ticket with no resolution, no wow, we are sorry to hear this.

    Nothing but a snide ticket update and he closed it.

     

    "We have not received any other reports of customers receiving any kind of crash on Windows 8 since its release. How are you experiencing a crash with the UX1?

     

    We do not have any Windows drivers in BETA at this time. The latest available driver is available for download from the link below:

     

    Windows Drivers 4.2.5.4:

    http://line6.com/software/readeula.html?rid=4791

     

    -Don

    Customer Support"

    Line 6

    • Deathshead Just Startin'
      Deathshead
      7 posts since
      Oct 10, 2007
      Currently Being Moderated
      Jan 21, 2013 3:22 PM (in response to Deathshead)
      Re: UX2 randomly stops working in Win8

      My response back.

       

      "Hi Don, there are many other users on the forums reporting this same issue.

       

      This is very similar to the windows 7 driver issues we experienced.

       

      I run very simple apps,

      IK multimedia Amplitube, Podfarm, along with Foobar200 or Winamp. Or any combination of these apps, either alone or running at the same time.

       

      I can start up amplitube and then play an mp3 for around 10-15 minutes and the whole audio system crashes. This even locks up the windows mixer.

       

      No other options other than rebooting will bring it back.

       

       

      The only thing I could possibly do is do another full clean install of windows 8 and cross my fingers? "

       

      Please note, I was not asking him to trouble shoot 3rd part applications, I stated that any combination of apps including podfarm..

      • Deathshead Just Startin'
        Deathshead
        7 posts since
        Oct 10, 2007
        Currently Being Moderated
        Jan 21, 2013 3:26 PM (in response to Deathshead)
        Re: UX2 randomly stops working in Win8

        Don's "oh well screw you" response..

         

        "dmckay      Jan 21, 14:50 PM     

        Our driver was not designed to stream system audio as a primary sound card for apps like Foobar200 or Winamp. It was designed to be used as a ASIO driver within a audio recording application that supports ASIO drivers, therefore I would suggest to use your internal sound card for system streaming audio. We do not support or troubleshoot the use of Amplitube either.

         

        -Don

        Customer Support

        Line 6"

         

         

        Message:

        Deathshead      Jan 21, 14:56 PM     

        Don, so thats it?

         

        After using the device flawlessly for years now.

        I just a snide response and a closed ticket with absolutely ZERO assistance, suggestions,etc?

         

        Unbelievable how I'm basically being told tough crap.

         

        You have done nothing but deny any problems vs doing your job and even attempting to help and that's not cool at all.

        • Relztem Just Startin'
          Relztem
          11 posts since
          Feb 10, 2009
          Currently Being Moderated
          Jan 21, 2013 6:35 PM (in response to Deathshead)
          Re: UX2 randomly stops working in Win8

          Is that seriously what they wrote you?? They market these interfaces as a complete portable solution. If I wanted JUST a recording interface I would buy a more reputable and popular brand.

           

          I haven't even heard back about my ticket yet that I opened on the 13th Jan. Are they trying to be funny by listing Windows 8 as Windows Snow Leopard?

          • Deathshead Just Startin'
            Deathshead
            7 posts since
            Oct 10, 2007
            Currently Being Moderated
            Jan 23, 2013 8:59 AM (in response to Relztem)
            Re: UX2 randomly stops working in Win8

            Apparently Line6 is abandoning these devices, or atleast support for the toneport devices.

            The only option I have at this point is to go back to windows 7 until they finally get around to fixing the drivers.

            The similar driver problems happened when windows 7 was released.  

             

            After Line6 finally released new windows 7 drivers, the device worked flawlessy for years as a main audio device AND ASIO unit.

             

            At this point, in the future I know I will steer clear of purchasing any line6 hardware in the future just due to the snotty attitude of line6 support on this problem.

             

            This reminds me of the Iraqi general claiming that the Americans were not in Iraq, but in the picture there was American tanks in the background. lol

            • Relztem Just Startin'
              Relztem
              11 posts since
              Feb 10, 2009
              Currently Being Moderated
              Jan 23, 2013 1:15 PM (in response to Deathshead)
              Re: UX2 randomly stops working in Win8

              Yeah I suddenly got a reply to my ticket after posting that I hadn't had a reply (so much for support "not monitoring the forums"). They marked it as assumed answered and was counting down to closing unless I responded. I've responded twice yet the countdown continues. Mickey Mouse running the show?

    • jakestyles Just Startin'
      jakestyles
      3 posts since
      Sep 1, 2009
      Currently Being Moderated
      Jan 24, 2013 2:31 AM (in response to Deathshead)
      Re: UX2 randomly stops working in Win8

      "We have not received any other reports of customers receiving any kind of crash on Windows 8 since its release."

       

      That is total bulls**t and they know it. I have a second support ticket going on about exactly the same subject. The first one was closed with a response "We currently have drivers available for Windows 8". That was about it. I sent a new ticket and now "it has been reported to US", wonder what are the consequences there...

       

      And if I'm supposed to use another sound board for sound output, how the heck can I monitor the Line6 output then??? Example, I connect my speakers to the internal sound card to get the sound out, but the guitar signal from the UX1 during the recording only comes from the Line6 output, so I need another set of speakers for that. That's insane. In Vista there was no problem using UX1 as the primary sound source for all system sounds as well as the instruments plugged into UX1 at the same time. Everything worked, and now it doesn't.

       

      I'm also starting to look for another interface by another manufacturer. Appreciate all recommendations although this might not be the correct venue for that...

  • anouchirvan Just Startin'
    anouchirvan
    38 posts since
    Jan 22, 2011
    Currently Being Moderated
    Jan 22, 2013 2:16 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    I don't know the reason but rather than rebooting the PC you could try to unplug and replug the USB connecting your UX1/2 to your computer as a workaround.

     

    I'm on W7 x64 and had this problem several times (not very often these days)

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Mar 13, 2013 6:57 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    Regarding troubles with non-ASIO software:

    Trying to use an ASIO compliant product with non-ASIO software is like trying to port a Play Station 3 game to an NES. Sure, it can be done in some abomination , but why?

    I think Line6 does still needs to work on the driver issues, especially with Mountain Lion, but they should not be faulted for their ASIO device not playing nice with software that does not support ASIO.

    If you want something simple that is NOT ASIO, try a guitar-link or some other cheap USB (non-ASIO) device.

    • Deathshead Just Startin'
      Deathshead
      7 posts since
      Oct 10, 2007
      Currently Being Moderated
      Jan 23, 2013 9:04 AM (in response to Triryche)
      Re: UX2 randomly stops working in Win8

      The device worked flawlessly for years on windows 7 as a main sound card & Asio device (at the same time) after line6 finally fixed those drivers.  Now all of a sudden its my problem and im using the device incorrectly?

       

      All I use this device for currently is for practicing bass guitar using a standalone effects software such as pod farm, or Amplitube ampeg.

       

      So,

       

      Asio guitar in for realtime sound processing, and playing along to MP3s and monitoring the mix at the same time. This device was not designed for this purpose?

      • Line6Tony Line 6 Support
        Line6Tony
        1,917 posts since
        Jan 16, 2007
        Currently Being Moderated
        Jan 24, 2013 12:21 PM (in response to Deathshead)
        Re: UX2 randomly stops working in Win8

        All,

         

        We have recently been made aware of this thread and this issue. We had some individual cases reported to us, but nothing tying them all together until now. We are working to understand the scope of this problem. We will make support tickets for those reporting similar symptoms (or respond to existing tickets) so that we can collect system information and try to get to the root cause. That will take a considerable amount of time. The more systems we can examine, the better, so we encourage you to communicate with us in your tickets any other similar threads so we can reach out to those customers, too.

         

        We apologize for any inconvenience this issue is causing you and we ask for your patience during this process.

        • Deathshead Just Startin'
          Deathshead
          7 posts since
          Oct 10, 2007
          Currently Being Moderated
          Jan 28, 2013 7:31 AM (in response to Line6Tony)
          Re: UX2 randomly stops working in Win8

          Hi Tony, and thanks for actually Acknowledging this issue!.

           

          In the meantime I formatted my drive and reinstalled Windows 7.

           

          I must say this. Windows 8 is the most evil piece of rubbish, Vista x10.

           

          My system is now back to being 100% Stable, Audio sounds great.

          Windows 7 is MUCH faster overall too, especially on disk i/o.

           

          If you have Windows 8 Get rid of it, the metro interface and terrible ways to do simple tasks.

          Its a nightmare.

          • Relztem Just Startin'
            Relztem
            11 posts since
            Feb 10, 2009
            Currently Being Moderated
            Jan 29, 2013 11:35 PM (in response to Deathshead)
            Re: UX2 randomly stops working in Win8

            No way. I had Vista, 7 and now 8. 8 is great, it's only a little annoying having to learn the new (streamlined) habits on how to do tasks now. Apart from this UX2 debacle I've found it to be totally stable.

          • Strangletown Just Startin'
            Strangletown
            2 posts since
            Aug 23, 2010
            Currently Being Moderated
            Feb 3, 2013 1:23 AM (in response to Deathshead)
            Re: UX2 randomly stops working in Win8

            I honestly wouldn't be surprised if you experience this problem again even after reverting back to windows 7. I have two windows 7 machines and I have the same problem as every one else does. I lose audio playback sometimes as often as 20 minutes after having to restart my computer due to previous episodes of the toneport acting up. In my experience the only 'viable' option is to  restart all of the time, since windows sound mixer actually locks up when you try to manually disable/re-enable the device, and unplugging/replugging does not work. I have had this problem for years now since I purchased my ux2, and I have lurked countless threads on this community and others regarding this issue. I've tried every single trick in the book that people come up with but to no avail. I feel pretty confident in assuming that the only fix to this problem is to probably buy another soundcard for your needs (Probably not a line6 one. )

        • Harn Just Startin'
          Harn
          2 posts since
          Dec 26, 2008
          Currently Being Moderated
          Feb 17, 2013 11:09 AM (in response to Line6Tony)
          Re: UX2 randomly stops working in Win8

          Since I had the same problem and opened a support ticket two weeks ago with no solution so far, I was just curious if anyone else already increased his knowledge of the problem...?

          • Ruben2 Just Startin'
            Ruben2
            2 posts since
            Mar 31, 2007
            Currently Being Moderated
            Feb 19, 2013 1:09 AM (in response to Harn)
            Re: UX2 randomly stops working in Win8

            I'm having the exact same issue with a KB37 device after upgrading to win8. A support ticket was logged and feedback untill now is that they are investigating..

            Fingers crossed..

            Anyone has already tried a clean install of windows8? Does it make any difference?

            I urge everyone who has the same issue, to definitely log a support ticket to increase visibility of this issue. If the ticket gets closed for whatever reason, just ask to open it again in a new ticket.

  • slammer88 Just Startin'
    slammer88
    13 posts since
    Apr 15, 2010
    Currently Being Moderated
    Feb 19, 2013 5:40 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    Even technical support guys dont know whats going on and cant help me..I'll sell mine as soon as possible..

  • slammer88 Just Startin'
    slammer88
    13 posts since
    Apr 15, 2010
    Currently Being Moderated
    Feb 21, 2013 9:20 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    GUYS!

     

    As far as i've experienced, this sound dropouts are seem to happen in the "odd" days of month. Sounds quite weird, i know, but i've experienced 3 dropouts today, but not a single one yesterday, and had 2 dropout 2 days ago and didnt have any 3 days ago. The thing i'm doing on my computer are always same, so i dont think its "user" dependant or such..Try it for yourself as well..

  • Ruben2 Just Startin'
    Ruben2
    2 posts since
    Mar 31, 2007
    Currently Being Moderated
    Feb 21, 2013 9:29 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    or maybe this is causing the issue ?

    http://support.microsoft.com/kb/2484031

    and the MS hotfix never made it to win 8?

  • yruama Just Startin'
    yruama
    6 posts since
    Sep 17, 2008
    Currently Being Moderated
    Mar 12, 2013 8:17 AM (in response to slammer88)
    Re: UX2 randomly stops working in Win8

    hello,

     

    I have this probleme too. My computer (notebook) is new (2 week) with Win 8 (64 bit) pre-installed. My UX2 stop working randomly too and i need too reboot savagely my computer. I say savagely because my computer don't want too shutdown when the problem occur, and I need to press a long on the on/off switch to force the shutdown. I will do a support ticket and post more inforamtion here. I will also try with my POD x3 to see if the same problem occur

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