Like too many companies who listen to accountants to cut costs Line 6 is probably undermanned to save money, which equals little or no follow up service.

It is a common business malpractice and in all fairness you cannot sell a product line affordably and maintain a fan club/support service without adequately trained staff.

The staff they got are probably mainly sales staff and are furiously selling the newer product lines.

Line 6 has a plethora of Products and Execs and Staff would be dispersed handling day to day emergencies.

They may have other products that require much more urgent bug fixes than the HD's

It is a common enough business malpractice and is considered normal to cut staff; a misguided belief of cutting costs.

Adequately trained staff are an asset!

And now you know why busisnesses come and go at an alarming rate.  

Ask any Business Management University major.

They are taught the last thing to do is to go into business themselves.

Nothing against Accountants though, they are part of the Tax Industry but they are not Administrators or

Salesman and have no business pretending to be.

This  no charge consultancy is offered in appreciation of my HD500 for what it is and for what it could be with a few tweaks.

Line 6' R&D and Support are a bunch of purists.

Obviously , when was the last time you saw a post from someone actually from Line 6 here.

Not even an acknowledgement on some of the issues raised in "What every HD500 owner needs to know".

They do not use their own poroduct. Obviously!

Probably playing thru all those amps they modeled or have KPAs themselves. LOL LOL