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1128 Views 14 Replies Latest reply: Mar 4, 2010 7:47 AM by randomhuman RSS
Guitarpima1 Just Startin'
Guitarpima1
12 posts since
Feb 11, 2007
Currently Being Moderated

Aug 23, 2009 9:41 PM

Monkey will not load

I can stare at this all day and night and it won't go any further. I uninstalled all my software and tried reinstalling monkey and guess what? I worse off than I was before. Now I can't even use the gearbox plug in.

 

Win Xp up to date.

P4 2.4ghz northwood

ASUS p4pe

1gb ram PC2700

WD ata100 40g C:

wd 250 SATA

 

Now what?    

Attachments:
  • spaceatl Expert Line 6 User
    spaceatl
    3,833 posts since
    Jan 24, 2007
    Currently Being Moderated
    Aug 24, 2009 9:05 AM (in response to Guitarpima1)
    Re: Monkey will not load

    There is a slightly newer version of the Monkey now...

  • Line6Sach Gear Head
    Line6Sach
    1,352 posts since
    Oct 31, 2008
    Currently Being Moderated
    Aug 24, 2009 3:44 PM (in response to Guitarpima1)
    Re: Monkey will not load

    Hi,

     

    I spoke with you on the phone earlier...please try using Monkey on another computer and doing a license refresh with your XT connected. Otherwise you may consider reinstalling your OS as it is more likely a system conflict.

     

    Thanks

    Line6Sach

  • Line6Miller Line 6
    Line6Miller
    11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 4, 2009 11:31 AM (in response to Guitarpima1)
    RE: Monkey will not load

    Hello,

       

      Have you tried rolling back Monkey to see if it will load? Monkey should certainly not hang like that but I think there is something else going on with your computer then just Monkey not loading.

       

      When you performed your uninstall did you use the actual Line 6 Uninstaller app in Add/Remove Programs?

       

       

      Line6Miller

    • Guitarpima1 Just Startin'
      Guitarpima1
      12 posts since
      Feb 11, 2007
      Currently Being Moderated
      Nov 4, 2009 12:51 PM (in response to Line6Miller)
      Re: RE: Monkey will not load

      It is not with my computer. I have already re-installed my OS once and do not wish to do it again. If I want to have the next update for Monkey, It seems I'll have to re-install the OS but since that's not going to happen again, I stuck yet again. Whether I go through the the programs menu or the add/remove menu, I still end up with the Line 6 Uninstaller. I used the programs menu way. I can uninstall all Line 6 products and re-install them and I'll end up with more time wasted with the same result.

  • Guitarpima1 Just Startin'
    Guitarpima1
    12 posts since
    Feb 11, 2007
    Currently Being Moderated
    Nov 4, 2009 6:21 PM (in response to Guitarpima1)
    Re: Monkey will not load

    I had a thought about this. Is it possible I shut a service down and that's why it won't run?

    I go to the Black Viper site and shut down services that run in XPSP3. I shut them down by the bare bones settings. Well, all but three of them. Obviously I have to leave the DHCP client running to get on the internet. There are 2 others I have to restart so I can use windows update. I never remember what those are until I access windows update and have to restart them though.

     

    What services need to be running for Monkey to work?

  • Line6Andy Line 6
    Line6Andy
    4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Nov 6, 2009 10:58 AM (in response to Guitarpima1)
    RE: Monkey will not load

    Hello,

         Line 6 Monkey will need an internet connection to run.  We reccomend optimizing your system and running Windows XP SP III with the following optimization document:

       

      Computer System Audio Optimization

      http://line6.com/community/docs/DOC-4201

       

       Please be sure to award Helpful and/or Correct points to community members who respond with helpful or correct answers, and close out the ticket as “answered” if your situation has been resolved.

    • Guitarpima1 Just Startin'
      Guitarpima1
      12 posts since
      Feb 11, 2007
      Currently Being Moderated
      Nov 6, 2009 7:19 PM (in response to Line6Andy)
      Re: RE: Monkey will not load

      I appreciate you trying to help but still stuck in the same place. I keep this puter running pretty good. I don't use any more programs than I have to and I am pretty good at optimizing XPSP3. I don't know what else to try unless there is a service or are services that need to be restarted. I doubt this is the problem though. It seems that I'm the only one on the entire planet with this problem. I am going to forget this problem on this puter for now since I will have a new one shortly. I just hope everything will run on Win7 64bit.

      • Guitarpima1 Just Startin'
        Guitarpima1
        12 posts since
        Feb 11, 2007
        Currently Being Moderated
        Nov 7, 2009 3:04 PM (in response to Guitarpima1)
        Re: RE: Monkey will not load

        I finally figured out the problem. I surprised that with the BMP I provided that you guys did not think of it. I noticed (finally) that it kept hanging or whatever when it got to the "checking midi devices" so I thought about it for a minute. I had installed a virtual midi driver from Sonic Foundry so I could link Sonar and Finale together. I uninstalled that driver and Monkey worked just fine.

         

        At least I'm can check for updates again.

         

        Thanks for trying guys.

  • Line6Andy Line 6
    Line6Andy
    4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Nov 9, 2009 9:44 AM (in response to Guitarpima1)
    RE: Monkey will not load

    It would be difficult for us to know that you installed a virtual MIDI driver without you mentioning it, but we are glad to hear that you figured out the situation.

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