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Up to Discussions in POD Farm / POD Studio / TonePort
6741 Views 23 Replies Latest reply: May 27, 2010 11:45 AM by Jebe- RSS
listenhard Just Startin'
listenhard
11 posts since
Sep 16, 2009
Currently Being Moderated

Sep 17, 2009 12:11 AM

I'm so confused...

I have a Pod XT and I have line 6 monkey and it keeps giving me this message saying "Important: Your hardware has not yet been activated to allow all the features you purchased.  Close this message and then click the Activate Features button in Monkey's Optional Add-ons tab to complete activation."

 

And so I do that and it tries to connect to the line 6 server and then says programming hardware and then when i restart the pod xt it says "Warning: the transaction verification failed."

 

I want to use Pod Farm and everything but it won't recognize my Pod XT because of this problem. It's like it won't install it or whatever. What should I do???

  • Line6Hugo Line 6
    Line6Hugo
    6,332 posts since
    Apr 8, 2007
    Currently Being Moderated
    Sep 18, 2009 10:20 AM (in response to listenhard)
    Re: I'm so confused...

    If you haven't done so, I recommend completely uninstalling all Line 6 software from your computer, then re-downloading and installing the latest Monkey software from our website.

     

    Please make sure to disconnect all other USB devices from the computer (except for a mouse and keyboard) while troubleshooting this issue. Completely remove ANY USB hubs, even if not in use and test the PODxt on all of the USB ports on your computer.

     

    Try activating the features again on every port.

     

    Regards,

     

    Line6Hugo

  • Line6Miller Line 6
    Line6Miller
    11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Sep 28, 2009 9:42 AM (in response to listenhard)
    Re: I'm so confused...

      Hello,

     

    Something is preventing communication to our server from your computer. So what Hugo mentioned earlier makes sense.

     

    What are the detailed specs of your computer? Do you have any other USB devices connected? If so, what are they?

     

    Do you have any pop up blockers or antivirus software running?

     

    Can you post a screenshot of the error message you are getting? Thanks.

     

     

    Line6Miller

    • listenhard Just Startin'
      listenhard
      11 posts since
      Sep 16, 2009
      Currently Being Moderated
      Sep 28, 2009 12:10 PM (in response to Line6Miller)
      Re: I'm so confused...

      PowerPC G5 Mac dual core processor with 6.5 GB of ram and a 250 GB internal hard drive with a 160 GB external hard drive connected via firewire.  The only other USB device I have connected is my mbox 2 audio interface.  I don't have any popup blockers or anitivirus software running (it's a Mac).  I can post a screenshot of the error message when I get home as i am at work right now.

  • Line6Miller Line 6
    Line6Miller
    11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Sep 29, 2009 2:14 PM (in response to listenhard)
    Re: I'm so confused...

    Something is preventing connection to our servers to authorize your model packs. Have you tried switching USB ports? I know that on our Macbook here that sometimes works. The MBP we have here won't even power our MBox on the left port. Mac USB ports can be really flaky sometimes.

     

     

    Line6Miller

  • Line6Miller Line 6
    Line6Miller
    11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Sep 30, 2009 9:48 AM (in response to listenhard)
    Re: I'm so confused...

    Hello,

     

    I can tell you based on my experience with our G5 PPC here that the front ports on that thing are super flaky. Our front USB ports don't even power up our MBox. I almost always have to use the back ports.

     

    Also, I know this sounds stupid, but have you rebooted your computer lately. I have to ask so don't be insulted.

     

     

    Line6Miller

  • Line6Miller Line 6
    Line6Miller
    11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Oct 1, 2009 9:15 AM (in response to listenhard)
    Re: I'm so confused...

    Hrm. This is very strange. Have you been able to do any other updates in Line 6 Monkey? I mean like driver updates etc? Have you tried reinstalling your drivers?

     

    You absolutely have nothing else plugged into this machine?

     

    What ISP do you have?

     

    What Monkey version are you using? Have you tried reinstalling it?

     

     

    Line6Miller

    • listenhard Just Startin'
      listenhard
      11 posts since
      Sep 16, 2009
      Currently Being Moderated
      Oct 1, 2009 2:58 PM (in response to Line6Miller)
      Re: I'm so confused...

      Yeah it will let me update things it just won't let me activate them so that I can actually use them.  Yes I've tried reinstalling my drivers twice but i guess i can do it again...  The only thing I have plugged into the machine (USB wise) is the podxt, the mbox 2 and the keyboard.  I'm using the latest version of monkey and yes I've tried reinstalling it a couple times.  I'll have to get back to you on the isp thing...

  • Line6Miller Line 6
    Line6Miller
    11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Oct 5, 2009 2:33 PM (in response to listenhard)
    Re: I'm so confused...

    That looks like a break down in USB connectivity between the computer and your device. Let's try a thorough uninstall. Unplug your Line 6 device, go to HD>Applications>Line 6>Drivers and remove your device drivers. After that, drag the entire Line6 folder to the trash.

     

    Once you have done that, download the latest version of Gearbox, plug in your device, and then install it.

     

    One thing that has worked for me in the past was to leave the device plugged in even after the installer program has told me to unplug it so you may want to try that.

     

    I'd also suggest installing the device on a different USB port as well.

     

     

    Line6Miller

    • t0mred Just Startin'
      t0mred
      5 posts since
      Oct 16, 2009
      Currently Being Moderated
      Oct 16, 2009 6:49 PM (in response to Line6Miller)
      Re: I'm so confused...

      I am having the same problem.

       

      Please make sure to disconnect all other USB devices from the computer
      (except for a mouse and keyboard) while troubleshooting this issue.
      Completely remove ANY USB hubs, even if not in use and test the PODxt
      on all of the USB ports on your computer.

       

      I have done this

       

      What are the detailed specs of your computer? Do you have any other USB devices connected? If so, what are they?

       

      Windows Vista Home Premium, SP 1, Hewlett Packard, HP G60 Notebook, Intel Pentium Dual CPU T3200 @ 2.00 GHz, 3.00GB RAM,  32 bit OS

       

      No other USB devices connected


      ,

       

      Do you have any pop up blockers or antivirus software running?

       

      No. Using Firefox and turned off the block pop ups option. I also tried using Internet Explorer with pop up blocker turned off.

       

       

      Can you post a screenshot of the error message you are getting?

       

      problem.jpg

       

      Have you tried switching USB ports

       

      I have tried all 3 USB ports.

       

      have you rebooted your computer lately

       

      Yes, first time it happened.

       

      Have you tried reinstalling your drivers?

       

      Yes

       

      You absolutely have nothing else plugged into this machine?

       

      Nothing else

       

      What ISP do you have?

       

      79.97.81.49            -  UPC Ireland

       

       

       

       

      What Monkey version are you using? Have you tried reinstalling it?

       

      V1.31   Yes I have reinstalled it.

       

      Let's try a thorough uninstall. Unplug your Line 6 device, go to
      HD>Applications>Line 6>Drivers and remove your device drivers.
      After that, drag the entire Line6 folder to the trash.

       

      I have done this. Uninstalled all line 6 drivers and trash binned the folder.

       

      Once you have done that, download the latest version of Gearbox, plug in your device, and then install it.

       

      I have done this

       

      One
      thing that has worked for me in the past was to leave the device
      plugged in even after the installer program has told me to unplug it so
      you may want to try that.

       

      What do you mean by this? just press the cancel button when prompted? Please elaborate.

       

       

       

      I also get a caution (yellow triangle with exclamation mark) sign next to USB firmware on the updates page. It says the installed version is 1.06 and the newest is 1.12. When I update I am told Pod XT update successful but when i return to the programme it is the same as before (Yellow triangle, version 1.06)

  • Line6Miller Line 6
    Line6Miller
    11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Oct 22, 2009 8:59 AM (in response to listenhard)

      At this point the only thing I can really suggest is to try it on another computer just to make sure the device itself is not faulty. I don't think it is but it's worth a check just to be thorough.

       

      I still think that you guys have something on your computers that are preventing a solid connection with our servers through Monkey. The hard part is finding out what it is.

       

      Line6Miller

  • kshri Just Startin'
    kshri
    5 posts since
    Nov 3, 2009
    Currently Being Moderated
    Nov 3, 2009 8:31 PM (in response to listenhard)
    Re: I'm so confused...

    I have the exact same problem.POD XT as well.

     

    When I disable the virus scanner it doesn't make any difference.

     

    What else could there possibly be?

     

    If anyone has any solution please post it, this is a very frustrating experience.

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