Skip navigation
Line 6 - Support
Up to Discussions in Line 6 X2 Digital Wireless
4859 Views 16 Replies Latest reply: Dec 2, 2009 10:00 AM by Line6Andy RSS
Karl_Houseknecht Expert Line 6 User
Karl_Houseknecht
3,374 posts since
Jan 25, 2007
Currently Being Moderated

Nov 1, 2009 6:27 AM

XDS+: RX2 light not lit - Problem found

http://line6.com/community/message/88604#88604

 

See original message for update.  Marking as question here because I can't reopen the original one.

  • Line6Miller Line 6
    Line6Miller
    11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 10, 2009 11:41 AM (in response to Karl_Houseknecht)
    RE: XDS+: RX2 light not lit - Problem found

    Karl,

       

      Where are we at with this at this point? Has Andy been working with you on this?

       

       

      Line6Miller

  • Line6Miller Line 6
    Line6Miller
    11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 11, 2009 10:33 AM (in response to Karl_Houseknecht)
    RE: XDS+: RX2 light not lit - Problem found

    OK great. Keep us in the loop.

       

       

      Line6Miller

    • Karl_Houseknecht Expert Line 6 User
      Karl_Houseknecht
      3,374 posts since
      Jan 25, 2007
      Currently Being Moderated
      Nov 12, 2009 9:31 PM (in response to Line6Miller)
      Re: RE: XDS+: RX2 light not lit - Problem found

      Only ran into the problem once tonight at rehearsal.  And it didn't seem to have any correlation with anything.  Our singer didn't have his wireless mic on, but we tried it and that didn't seem to affect anything.  There was no RF light on anyone's unit before powering the transmitters.  My unit dropped out once, and that was when the RX2 light wasn't lit.  Powering my transmitter off then on again fixed the problem.  Bass player says he thinks he may have had one dropout.  We switched transmitters briefly and didn't notice any problem.

       

      I'm at a loss here.  We had terrible dropouts once at rehearsal and once at a gig.  Now, not much since then.  What gives?  I never had any problems with my unit until now.

      • dboomer Product Dev
        dboomer
        1,424 posts since
        Oct 13, 2008
        Currently Being Moderated
        Nov 13, 2009 1:01 PM (in response to Karl_Houseknecht)
        Re: RE: XDS+: RX2 light not lit - Problem found

        I never received an answer to my question as to whether you had tried different channel combinations?

         

        In any event I see three possibilities ... you have intermittent gear failure, line of sight issues or near/far issues.  I'm betting on the last one, but they are all difficult to determine.  If it works by itself with no other X2's on that tends to rule out gear failure.  Are your antennas near any metal .. maybe your pedalboard has a metal valence?  I think it's most likely that you've experienced near/far problems.  They happen if you get far enough away compared to another X2 unit getting too close.  If your bassist wanders over to your pedalboard and you wander away this can happen.

         

        When you switched transmitters did you also swap channels?

        • Karl_Houseknecht Expert Line 6 User
          Karl_Houseknecht
          3,374 posts since
          Jan 25, 2007
          Currently Being Moderated
          Nov 13, 2009 2:10 PM (in response to dboomer)
          Re: RE: XDS+: RX2 light not lit - Problem found

          Yes, we swapped channels and transmitters.

           

          What's strange about this issue is it didn't start happening until that XDR95 was introduced.  Before that, my XDS Plus played well either by itself or with another XDS Plus that used to be in our band.  So long as the XDR95 isn't in the same room, my unit works great.

           

          I'm not sure how it could be a near/far issue when I'm less than 10 feet from the receiver.  Surely the unit has better range than that?  I've been pretty far out into the crowd before with no dropouts at all.  And I have been on stage with as many as 6 other traditional wireless UHF units.  No problem.

          • dboomer Product Dev
            dboomer
            1,424 posts since
            Oct 13, 2008
            Currently Being Moderated
            Nov 14, 2009 6:33 AM (in response to Karl_Houseknecht)
            Re: RE: XDS+: RX2 light not lit - Problem found

            Being on stage with UHF mics has absolutely nothing to do with it because they are on different bands.  Besides our digital system rejects all analog RF anyway.

             

            I thought we were talking about interference between you and the bass player.  Now I'm seeing a reference to a vocalist's wireless.  What is that?

             

            Was there a problem last night ... I'm not clear.

             

             

            I think you should contact service and send in the system so it can be checked.  That's the only way we will know if it has become intermittent.  Then we can go from there.

             

            818.575.3600 - service

            • Karl_Houseknecht Expert Line 6 User
              Karl_Houseknecht
              3,374 posts since
              Jan 25, 2007
              Currently Being Moderated
              Nov 14, 2009 7:10 AM (in response to dboomer)
              Re: RE: XDS+: RX2 light not lit - Problem found

              Yes, there definitely was some kind of interference with the bassist's unit.  But Andy had me list all of the other wireless items on stage too, just to be sure.  Hey, we noticed that the problem seemed to go away somewhat when the one vocal wireless wasn't present, but that may not have been the case.  Just a guess.  The reference to the singer's wireless was in a phone call between Andy and I.

               

              Look, Mr. Boomer, I don't know how much more clear I can get.  But I'm just not liking your tone right now.  Product manager or not.

               

              For what it's worth, this is my next to last piece of Line6 gear that I own, and I used to own a lot of your stuff.  I am a long time user.  Don't make it so that I'll regret owning even this.

              • dboomer Product Dev
                dboomer
                1,424 posts since
                Oct 13, 2008
                Currently Being Moderated
                Nov 14, 2009 7:22 PM (in response to Karl_Houseknecht)
                Re: RE: XDS+: RX2 light not lit - Problem found

                Karl ... there's no tone happening. You haven't seen it because I have been doing the writing ... but I have had the chief wireless engineer monitor these communications and I am trying to answer all his questions.  We just wanna get you up and running with the minimum hassle. Unfortunately "tone" doesn't really come across on short posts.

                 

                 

                The possibilities are always the same, gear failure, line of sight issues and near/far issues for any X2 problems.  If I had the units here I could troubleshoot them but across the internet it is very difficult to troubleshoot without very specific details.

                 

                As I said, we need to get your unit here to check for gear failure so we can rule that out or fix it.

                 

                I would like to get you up and running.  Please call service and we can rule out of fix the gear failure issue.

                • Karl_Houseknecht Expert Line 6 User
                  Karl_Houseknecht
                  3,374 posts since
                  Jan 25, 2007
                  Currently Being Moderated
                  Nov 15, 2009 2:25 AM (in response to dboomer)
                  Re: RE: XDS+: RX2 light not lit - Problem found

                  Just got back from a gig tonight.  Not a single problem the entire evening.  No dropouts at all.  Both lights stayed on.  Weird that it happened at two different locations just a couple of weeks ago.

                   

                  So, whose unit do we ship back?  My XDS+ or the bass player's XDR95?

                  • dboomer Product Dev
                    dboomer
                    1,424 posts since
                    Oct 13, 2008
                    Currently Being Moderated
                    Nov 15, 2009 9:10 AM (in response to Karl_Houseknecht)
                    Re: RE: XDS+: RX2 light not lit - Problem found

                    I think we need to see yours.  Isn't it the only one that has dropouts?

                     

                    If they are all dropping out from time to time it is much less likely there is a problem in any of them.  I mean you "could" have to or three bad ones, but that is highly unlikely, but it is possible.  If it is just one receiver then it IS possible that you may have one of the two frequency receivers weak.  Normally you don't need both receivers.  But if you are having a combination of any of the three possible faults I laid out then that's where the second receiver kicks in.  If yours isn't up to snuff that "could" be the problem.

                     

                    Intermittent problems are very difficult to solve ... especially when you don't have all the gear right in front of you.  That's why I've been pushing for very specific answers.

                     

                    Call the service dept on Monday and get a ticket set up.

                    • Karl_Houseknecht Expert Line 6 User
                      Karl_Houseknecht
                      3,374 posts since
                      Jan 25, 2007
                      Currently Being Moderated
                      Nov 15, 2009 9:37 AM (in response to dboomer)
                      Re: RE: XDS+: RX2 light not lit - Problem found

                      Yes, my unit exhibited the most severe problems, but the bass player did have one or two dropouts of his own.  Not nearly like mine did, though.  I will set up a ticket.  Although I think Andy already has something open from me.  I'll call him and we'll go from there.

                       

                      And I'm sorry.  The whole situation is frustrating to me because this has been such an exemplary piece of gear.

  • Line6Andy Line 6
    Line6Andy
    4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Nov 13, 2009 4:51 PM (in response to Karl_Houseknecht)
    RE: XDS+: RX2 light not lit - Problem found

    Karl,

        Did the singer's wireless change anything?  I remember there were a couple variables so I wanted to see if that situation changed anything.

  • Karl_Houseknecht Expert Line 6 User
    Karl_Houseknecht
    3,374 posts since
    Jan 25, 2007
    Currently Being Moderated
    Dec 1, 2009 8:49 AM (in response to Karl_Houseknecht)
    Re: XDS+: RX2 light not lit - Problem found

    Please see other thread.  Need status of RMA, and can't access the ticket because it is closed.

  • Line6Andy Line 6
    Line6Andy
    4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Dec 2, 2009 10:00 AM (in response to Karl_Houseknecht)
    RE: XDS+: RX2 light not lit - Problem found

    Karl - check your ticket now.

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • Correct Answers - 5 points
  • Helpful Answers - 3 points