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36257 Views 67 Replies Latest reply: May 16, 2011 10:08 PM by X-Zone RSS
Line6Miller Line 6 11,613 posts since
Mar 28, 2006
Currently Being Moderated

Jun 23, 2009 11:44 AM

Line 6 device and AMD Turion X2 Mobile Processors Investigation

Guys,

 

I'd like anyone who is having issues with pops and clicks with these sepcific processors and our drivers to please post on this thread EXACT computer specs and a concise and detailed recipe of how you are able to reproduce these pops and clicks.

 

I've been streaming music now on an HP DV9 laptop with an AMD Turion 64 X2 Mobile processor on Vista Home Basic 32 bit now for about an hour without one pop, click or CPU spike. Help me reproduce this so I can help you guys get up and running! Thanks.

 

 

Line6Miller

  • juures Just Startin' 2 posts since
    Mar 2, 2008

    Hi,

     

    My system specs:

     

    HP TX2590 tablet laptop. Detailed hw specs: http://www.afterdawn.com/hardware/product_details.cfm/10146/hp_pavilion_tx2590

     

    OS: Windows Vista Home Premium

     

    No special extra sw or hw installed. USB mouse and keyboard.

     

    I bought Pod Studio GX today. I installed all software from the cd, launched Pod Farm, played for hour or so, and listened to some music from Spotify. No problems. Then, I updated all software, including the device firmware. The computer was then used by different user for 2h or so. Then, I logged in and the noise problem appeared when I tried to play music from Spotify. I tried to reboot and installed the old drivers from the cd, but that didn't help. There's sound clip available of identical issue: http://line6.com/community/thread/4751?tstart=0

     

    The problem is fixed if I switch to "Recording" tab in Windows sound settings, though I still get occasional noise spikes and cutouts.

     

    Right now I'm pretty angry, because year ago I bought Pod X3 Live and had constant USB audio dropouts. I had to sell the X3 at loss.

     

    Edit: oh yeah, the laptop has Realtek High Definition audio device, but disabling it doesn't help.

  • anchoo2kewl Just Startin' 3 posts since
    Oct 17, 2008

    I have a dv6-1110ax

    The Config is:
    AMD Turion X2 Dual-Core Mobile Processor RM-74 (2.2 GHz)
    • 4 GB PC2-6400 DDR2 (800 MHz)
    • 320 GB Serial ATA • 150 MB/sec @ 5400 RPM
    • 8X SuperMulti Drive with DL
    • ATI Mobility Radeon HD 4650 • 1 GB Dedicated Graphics

     

    I have 3 USB ports and 1 e-sata port

     

    I've tried installing the toneport drivers in windows Vista SP2 and Windows 7 without any luck. Whenever I try to hear any sound, the cracking sound overpowers the normal sound. The situation is slightly imporved byt installing the AMD USB Filter Driver. Following other people's suggestions of opening the recording options further improves the sound quality, but only to a limit, nowhere near the onboard sound quality, and nowhere near what the toneport sounds like in other machines.

  • jamsea Just Startin' 2 posts since
    Apr 12, 2006

    Acer Aspire 5536

    3 gigs of ram

    AMD Athlon X2 Dual-Core QL-64

    Windows Vista Home sp3 (32 bit edition)

     

    Litterally bought it 3 days ago, installed all the updates to everything. Have tried EVERYTHING listed in these forums along with downloading multiple versions of asio4all drivers too. Nothing's working at all.  Thankfully i have 90 days to return the laptop is this still doens't work.

    • sammyp Just Startin' 6 posts since
      Aug 20, 2007

      I'm in the same boat here....just got a Toneport GX to save on cables and adapter hook ups where i was lining a POD1 into my m-audio box - lot's of crap on my coffee table! Anyway i love the concept of the GX..it's exactly what i was wanting for quick practicing set up except the clicks and pops with audio players and the guitare tone...i've been in the DAW game for a while and this 'puter is pretty efficiently run...i'm getting pops runnning at 5-10% cpu????? I'm outta tweeks...... and my m-audio gear is running intense Sonar mixes with no problem....so this is a Line6 driver/ AMD/Vista problem i for sure.....

       

      HP AMD 64 Athlon dual core

      3 gig RAM

      Vista home 32 bit

  • cristiane Just Startin' 8 posts since
    Aug 8, 2007

    Guys, will you ever fix this issue? It's clearly a bug on Toneport's drivers. I've tried with a USB device from Roland and no issues.

     

    Should I just switch to another brand? After being a happy customer of GuitarPort and now Toneport... it's disappointing.

  • Dexteri Just Startin' 2 posts since
    Jan 24, 2009

    Hello,

     

    I bought few weeks ago new ASUS laptop and active speakers so I could use Pod Studio UX1 when playing with my band. I was  quite surprised when I installed Pod Studio  and noticed that it was almost impossible to use it due to pops and clicks. I have been using podstudio earlier on my old desktop computer with XP and everything has worked ok with that. My new laptop has far more better performance than my desktop computer so it feels quite strange that Pod Studio doesn't work with. I read from the Line6 forums that many others were having the same issues. I did everything according to Vista audio optimization guide (http://line6.com/data/l/0a06007213339477ea0690cb2a/application/pdf/GearBox%203.5%20and%20later%20Windows%20XP%20&%20Vista%20Audio%20Tips%20&%20Optimizations%20(Rev%20A)%20-%20English.pdf)
    but there is still constant crackling noises which are so annoying that Podstudio is basically unusable. I am pretty ****** at the moment as the primary reason for buying new laptop was that I could use it with Podstudio. Furthermore, the store where I bought the laptop wasn't willing to take it back!! So, I really hope that Line6 will solve this problem soon. This should be the highest priority defect in Line6 as this is affecting so many users and is basically making the product unusable.


    Here's information about my computer:
    Model: ASUS N51TP
    OS: Windows Vista Home Premium Edition, 32bit
    Processor: AMD Turion X2 Ultra Dual-COre Mobile ZM-84, 2.3 GHZ
    RAM: 4GB, DDR2, 800Mhz
    Graphics: Ati Radeon 4650
    USB 2.0 ports quantity: 4

     

    Please contact me if you need more information, logs or anything. I would really like to get this solved.

     

    Thanks

  • aubreydickerson Just Startin' 1 posts since
    Jan 17, 2009

    I have the same problem.  I've also installed updated amd usb drivers and updated line6 drivers.  The pops and clicks make my toneport gx completely useless.  Computer is a brand new Gateway NV52.

     

    Specs:  http://www.bestbuy.com/site/olspage.jsp?skuId=9370441&type=product&id=1218093004316#tabbed-specifications

     

     

    Processor Brand
    AMD
  • AMD Athlon™ X2
  • 2.1GHz
  • WXGA high-definition LED-backlit display with Ultrabright technology (1366 x 768)
  • 15.6"
  • 667MHz
  • 1MB on die Level 2
  • 4GB
  • Type of Memory (RAM)
    DDR2 SDRAM
  • SATA
  • 320GB
  • Double-layer DVD±RW/CD-RW
  • 4x DD+R DL; 4x DVD-R DL; 8x8x8 DVD+RW; 8x6x8 DVD-RW; 5x DVD-RAM; 24x16x24 CD-RW
  • Direct-Disc Labeling
    No
  • Digital Media Reader or Slots
    Yes, digital media card reader
  • ATI Radeon HD 3200
  • Up to 1919MB total available with HyperMemory
  • Personal Video Recorder (PVR)
    No
  • No
  • Yes
  • Built-in Webcam
    Yes
  • 56 Kbps*
    *Capable of receiving 56 Kbps downloads. However, current regulations limit download speed to 53 Kbps.
  • Gigabit Ethernet (RJ-45 connector)
  • Wireless Networking
    Wireless-B+G+N
  • Bluetooth-Enabled
    No
  • None
  • Additional Audio/Video Connectors
    HDMI
  • Audio
    High-definition support
  • Speakers
    Built-in stereo
  • None
  • 4
  • None
  • None
  • None
  • None
  • Laptop Weight
    Standard (more than 5.5 lbs.)
  • 6-cell lithium-ion
  • Battery Life
    Up to 3 hours
  • Battery Life Range
    Less than 3.5 hours
  • Pointing Device
    Touchpad
  • Operating System Platform
    Windows
  • Windows Vista Home Premium 64-bit with SP1
  • Included Software
    Adobe Reader, Cyberlink DVD Solution and more
  • ENERGY STAR Qualified
    Yes
  • HDMI Output
    Yes
  • Blu-ray Player
    No
  • cristiane Just Startin' 8 posts since
    Aug 8, 2007

    Hi guys, a possible solution that I haven't seen mentioned...

     

    When you run Gearbox , go to the options of the .exe file and select "run as administrator".

     

    Do the same for your recording app.

     

    That seemed to make my clicks completely dissappear....

     

    Could work for you...

     

    I noticed this when running Line 6 Monkey and found that it couldn't report on the status of the processor, but after selecting the "run as administrator" it showed the processor as "OK"...

     

    Try it might work!

  • Daghda Just Startin' 2 posts since
    Sep 10, 2009

    has anyone here tried the PCI or PCMCIA "solution" here- http://line6.com/community/docs/DOC-4282

     

    I have a dv6815nr and it along with allot of other AMD equipped HP laptops has an expresscard slot.  you could get a expresscard to USB card and try running the Pod Studios though it...

     

      right now the only thing keeping me from buying a Line 6 UX2 or Pod X3 is this noise issue.  but  may have to try this out.

  • Maddy2k9 Just Startin' 3 posts since
    Sep 30, 2009

    I hope they do soon. I don't think its just affecting laptop users mind from what I've read. I've got constant distorted sound from windows sounds...media player...pod farm..it just crackles away...I've tried older drivers..nothin works...

     

    I've got an AMD Athlon 64 6000 X2 and an nForce 7 chipset..XFX 8200 Motherboard to be precise. I hope they get a fix for it soon..or my UX2 will be heading back to the shop..........

  • pcoz Just Startin' 3 posts since
    Aug 19, 2009

    i have same problem (click and pop sound) i just buy new notebook ACER ASPIRE 4535 and i so dissapointed to know it

     

    this my notebook spec:


    Processor Type    AMD Turion X2 Processor
    Processor Onboard    AMD Turion™ X2 Dual-Core RM-75 (2.2 GHz, Cache 1 MB)
    Chipset    AMD M780G
    Standard Memory    1 GB DDR2 SDRAM PC-5300
    Max. Memory    4 GB (2 DIMMs)
    Video Type    ATI Mobility Radeon HD 3200 256 MB (shared)
    Display Size    14.1" WXGA TFT
    Display Max. Resolution    1366 x 768
    Display Technology    CineCrystal TFT
    Audio Type    Integrated
    Speakers Type    Integrated
    Floppy Drive    Optional
    Hard Drive Type    250 GB Serial ATA 5400 RPM
    Optical Drive Type    DVD±RW
    Modem    Optional
    Networking    Integrated
    Network Speed    10 / 100 / 1000 Mbps
    Wireless Network Type    Integrated
    Wireless Network Protocol    IEEE 802.11b, IEEE 802.11g
    Wireless Bluetooth    Integrated
    Keyboard Type    QWERTY 82 keys
    Input Device Type    Touch Pad
    Slot Provided    ExpressCard/ 54
    Card Reader Provided    SD, MMC, Memory Stick / Stick PRO, xD-Picture Card
    Interface Provided    3x USB 2.0, VGA, HDMI, LAN, Audio
    Webcamera

     

    please help me to fix it, iwas tired

    thank

    • pcoz Just Startin' 3 posts since
      Aug 19, 2009

      i was resolved my problem,,

      i just install new usb filter driver...

      i forget download from where...

      but i think i download from hp

      tx

      • MetalMusic Just Startin' 27 posts since
        Jan 11, 2009

        To pcoz:

        Another user reported that the Problems increased, when the USB-Driver-Filter was installed. So Many of us will be very pleased if you can locate the source of your driver. (For Example in the History-Cache of your Browser..)

         

         

        By the Way,

        i found the following solution without USB:

        I installed ASIO4ALL and RiffworksT4

         

        1) i've connected a cable from the PODXT headphones to my notebook's line in (Studio Settings, for a good sound,  in PODxt will be enabled automatically)

        and connected the regular output to my hifi,system (because if ou connecting to an guitar amp with studio sound settings in podxt, it will be worse )

         

        2) Or you can use Earphones from Podxt with a Headset, and connect the regular output to the notebook's line in.

         

        Start Riffworks, and in (my) Windows VISTA i had to route manually which Recording/Playing device should be used? (this took me a while to figure out..)

        Because, earlier i've started RW and could not  hear any sound, either from the instant drummer, or my guitar. In the Audio settings, i had to enable, which device RW should use for the output (HDMI, SPDIF, Lineout,.PC-Speaker)

         

        So far so good. i had Sound from the cowbell instant drummer..

         

        But i could'nt get sound from my guitar. VISTA is not recognicing if an external microphone is beeing pluged into the record-chinch of the notebook.

        Therefor i had to open the Windows Sound Settings (At the Bottom Right of the Taskbar.. ), i had to go to recording devices, and enable manually! the "line in recording Chinch"!   (First i tried some recordings with the built in webcam-microphones, but in this case you hear the sound of the plectrum while strumming ) The Frelling (this is the frelling from FarScape,...don't know how to spell it,  u know? ..John Crichton?) Problem is, that this settings are lost, once you close Riffworks or you click at the ASIO-Options in Riffworks. And you have to do it again, for every recording session...

         

        But it Works, like Riffworks,..

         

        i know, its not as good as using the PODxt USB-cable but, in this case i's' better than nothing... and i can record my ideas again.

         

        The only bad thing is, i want to have an Backtrace, or a UX2 or the TONEPORT UX8, but i wount by it if i have to similar to TONEPORT-Ux8. (i got hte newsletter, what santa claus is going to bring for christmas from Line6...)

        Well the complete Line6-Product-Line died for me, because i wount by a new PC only for Line6. I Think i'm gonna sell the PODxt and by somethiong else wich is much better compliant to VISTA or Linux.

         

        greetz MetalMusic

        • pcoz Just Startin' 3 posts since
          Aug 19, 2009

          try this

          http://www.4shared.com/file/174906730/1112d20b/USBFilter1010_XP.html

           

          first i was uninstall line 6 driver..

          1.install usb filter

          2.install newest line 6 driver.

           

          and i try with pod farm,gearbox,recording..

          and problem was resolved for me

          • brking69 Just Startin' 1 posts since
            Jan 29, 2007

            I own an HP tx2500 tablet PC with an AMD Turion X2 64 processor. I installed Windows 7 64-bit on my laptop from scratch. I had the same issues as everyone else here. After being fed up, I almost wrote off Line 6 as it being their problem, but the previous poster get me intrigued. I located the exact chipset information from HP support documentation. The specs for my system stated that the chipset consisted of an ATI Northbridge AMD 780G and ATI Southbridge SB700. So... I decided to go directly to AMD's web site and obtain the latest chipset / motherboard drivers from there:

             

            http://support.amd.com/us/Pages/AMDSupportHub.aspx

             

            I obtained version 10.2 of the motherboard drivers from AMD. It all worked! The previous poster was right on the money with the USB Filter driver. The driver package from AMD contained that USB driver. (I suppose I felt more confident getting the latest directly from AMD, but it probably was the same thing.) If you look at the AMD documentation, this driver specifically addresses USB 1.0/1.1 audio device issues, of which GuitarPort is one example of such a device.

             

            Final outcome... it all worked! No noise, crackling and other audio issues, and I have everything enabled in my system. Sounds great!

             

            In defense of Line 6, this problem was an issue with the stock USB support that is being shipped with the AMD-based systems. These systems need to have their chipset drivers updated. HP (among other system manufacturers using AMD chipsets) are not shipping their systems with the latest drivers, nor are they providing the latest drivers on their web sites! I find this mildly unacceptable, but this is typical -- HP has moved on. My system is over a year old now! Sigh....

             

            Anyway, it worked. I suggest that if you are running an AMD Turion X2 system and having problems with Line 6 devices, you should try to locate your exact chipset and obtain the latest drivers from AMD.

             

            Good luck!

            • MetalMusic Just Startin' 27 posts since
              Jan 11, 2009

              Hi brking69,

               

              thanx for your post, but before i'll try your suggestions i've tried another thing.

              I read that the Podxt has a USB 1.? Interface. So i borrowed the POD X3 Live from a friend and plugged it into my noisy, clicking and popping Laptop. And Quess... There were no clicks and pops! Only a small background noise if one turns the volumne's to maximum. (which is acceptable) But it has no stable connection. Recording in Riffworks, is only working for 8 Bars! or so and than,  (newest ASIO PODX3 driver from today..) Riffworks is losing the "sound output connection". My recorded Riffs and the Instantdrummer were playing but no sound could be heared anymore. If i pluged the PODX3 off and on, it was ok again, but only for another 10-20 seconds. And the Soundoutput got lost again.

               

              Facts:

              The PODX3-Live has an USB2.0 Driver, no clicks and pops are heared, but it seems that the  ASIO PODX3 driver is loosing the connection to Riffworks after 10-30 seconds..

               

              Maybe this is another important hint to the LINE6 -Techs? (i did not read any X3 users at this investigation post?)

               

              greetz Metalmusic

              • MetalMusic Just Startin' 27 posts since
                Jan 11, 2009

                Hello to all!

                 

                I have a good message and bad message. Today i updated to the newest monkey installer V1.33 and did the newest usb-driver update via monkey,

                and guess...

                 

                Bad message:

                On PODX3Live There is no live output to the guitar amplifier (Sound from riffwork, Instantdrummer or recorded Music.. or Reaper)

                 

                Good Message:

                I did non of the Motherboard updates, previous poster mentoined.. only the latest monkey update and my Podxt is working with my HP-Laptop with AMD Turion dual core CPU's ! Riffworks T4 is working fine via USB and no pops and clicks were heard! Can i really believe this?

                And Reaper is working also fine!

                 

                Hey Line6, did you solve this problem and did not tell us?

                Anyone else who can record again? I stll can't belive this?

                 

                greetz MetalMusic

                • caffeolgacaffe Just Startin' 3 posts since
                  Mar 27, 2010

                  Hi guys, I'm sorry for my English (I'm Italian..). My workaround actually working:

                   

                  - install USB filter (from HP driver support). I'm not sure it's necessary  : (

                  - keep open the Audio Settings tab (but always keeping the internal mic array IDT HDA ENABLED)

                  - DON'T DISABLE "Visual Effects" (try! Worked for me!)

                   

                  My laptop: Hp Pavilion DV5 1103el - Windows Vista Home 32 bit (bleah!)

                  My Line 6: Studio GX

                • MetalMusic Just Startin' 27 posts since
                  Jan 11, 2009

                  Hi Guys!

                  SORRY it was a FALSE Alarm!

                   

                  It was only a single event that  there were no pops and clicks. Tho white noise is still here. (the next day...)

                  Anyway, it is interesting that at some point, the noise was gone completely. Maybe because i plugged the PODX3Live in before and did the Monkey update?? And this procedere did something with the inithial status of the usb driver???

                  (The reason why i did not the Motherboard update or the amd usb filter update is: This is my working Laptop and if something goes wrong, after the bios update, i do not have the time to deal with this.... )-: ) But maybe when my project is finished, i can give this another shot.

                   

                  regards Metalmusic

          • vrangsinn Just Startin' 2 posts since
            Jan 11, 2007

            That finally fixed the problem on my Acer Aspire 5536g - Amd Turion  dual core machine. Actually this fix worked like a charm both in  Windows7 and Windows XP on this machine.

            No more pops. Cool! Thanks!

             

            Just to repeat what you said to avvoid misunderstandings:

             

            1. Uninstall your line-6 drivers

            2. Install USBFilter1010_XP - http://www.4shared.com/file/174906730/1112d20b/USBFilter1010_XP.html

            3. Install the latest line-6 drivers

             

            And that was it.

            Been struggling like hell with this issue on this laptop.

            Seems it is a AMD problem cause I have 3 Intel machines as well and I never had problems with my line-6 UX1 before

             

            D

  • throttle101 Just Startin' 4 posts since
    Dec 15, 2008

    Does the expresscard adapter help or not? I'm sure someone has tried it? Waiting for an answer...

  • Sidus666 Just Startin' 11 posts since
    Dec 19, 2008

    Hey guys,

     

    this is definitely not a AMD/Vista problem, i am experiencing the cracking issue on my Toneport UX1 with a notebook with slightly modded XP SP3 installed.

     

    Specs:

     

    ASUS K50AB:

     

    AMD ATHLON X2 QL64 (puma)

    4GB Ram (XP reads only 3.25 gb though)

    250 GB HDD

    Wi-fi 802.11n

    Graphic card's not important.

     

    Has the "VIA HD AUDIO" speakers but turning it off doesn't help.Ofc when the UX1 is disconnected from the usb, music playing works just fine. Still, i can't play my guitar and it pisses me off.

     

    Also, when i restart the comp, it is ok for a while and then it starts over.

     

    USB Filter didn't help, i'm still looking forward to try an USB Hub.

    Adjusting buffer size doesn't help.

    Turning wifi off doesn't help.

    Don't have the ability to "run as admin" 'cause of the XP. Or i just don't know where to look for this in XP.

     

    This is Windows XP SP3!!!! Only slightly modified version, just for the looks, and a few small utilities installed in the system itself.

     

    Help.......

    • calummck Just Startin' 8 posts since
      Dec 6, 2006
      heres my spec, experiencing the same issues with my KB37.

       

       

      Processor Type: AMD Athelon Dual Core
      RAM: 2GB DDR2
      Chipset: AMD M780G Chipset
      Hard Drive: 250GB - 5400 rpm/td
      Display: 15.4″ WXGA (1280 x 800)
      Networking: Fast Ethernet, wireless LAN aerial
      Built-In: Bluetooth, Modem - 56 Kbps
      Graphics Controller: ATI Radeon™ HD 3200
      Operating System: Microsoft Windows Vista
      Dimensions (WxDxH): 36 cm x 26.7 cm x 4.3 cm
      Weight: 2.8 kg

       

      Im gonna take the plunge and buy a usb 2.0 express card adapter, will post my findings

       

      Regards, Calum

    • sammyp Just Startin' 6 posts since
      Aug 20, 2007

      THere ya go....the ball is back in Line6's court.....thanks for chiming in!

      • KeithMcConnell Just Startin' 1 posts since
        Oct 16, 2009

        Just purchased Pod Studio GX and then spent two days doing nothing but trying to fix the deafeningly loud clicks & pops.  Have tried every tip/trick suggested in every blog on the internet to no avail.   Looks like folks have been having reporting this problem for up  year now- very sorry for Line 6 that they can't fix such severe problems faster.  This product is supposed to work on vista 64 bit OS- doesn't Line 6 test this stuff before they begin to sell it?

         

        These sounds are so loud (10x louder than the guitar audio level) I am sure I have experience hearing damage.  Maybe I should sue Line 6 for my hearing loss?    At any rate,  tomorrow I am giving up and returning the product to Guitar Center.  Based on this experience I doubt I will ever purchase line 6 crap again. 

         

        My computer (purchased in Jan 09):

         

        Windows Vista Ultimate

        Service Pack 2

        HP touchsmart tx2 notebook PC

        AMD Turion x2 dual core mobile rm-72   2.1Ghz

        4GB RAM

        64 Bit OS

  • cristiane Just Startin' 8 posts since
    Aug 8, 2007

    Hi.

     

    After trying absolutely everything:

     

    1. Powered USB hub

    2. ExpressCard

    3. Run as Admin

    4. Reinstall, etc

     

    There's still ocassional noise and in general terms, the Line6 device is not properly working.

     

    Question is: Has anyone tried Windows 7?

  • Sidus666 Just Startin' 11 posts since
    Dec 19, 2008

    I don't think Line6 cares about the problem. They don't seem interested in the discussion and no actions are taken to solve the issue. Goddamnit, at least PRETEND your doing something, do you guys see your customers are ****** OFF?

    • calummck Just Startin' 8 posts since
      Dec 6, 2006

      Rather than chuck my kb37 in the bin, ive decided to sell my laptop and buy a new PC. Sadly, its the only option i have left.

       

      However im sure there are other line6 customers who have bought/invested in line6 hardware which turns out to be incompatible with

      their current computer setup. Fortunately im in a postion where i can replace my PC, bu its those who cant i feel sorry for.

       

      Line6 should at least, highlight this issue on their literature, warning any users with a particular hardware configuration that there

      is a potential for things to go wrong. Cant see it happening though.

       

      As Line6 ARE NOW AWARE of these issues it is, in my opinion,  misleading to sell their products without providing such a warning.

       

      Good luck to all and stay creative

      • npfx Just Startin' 3 posts since
        Jan 15, 2008

        Hi guys

         

        Been running toneport GX on two previous laptops with no probs. New laptop and I can bearly hear any sound thru the toneport due to constant ferocious and deafening crackling and popping.

         

        Acer Aspire 7535 running Windows Vista home

        AMD Turion X2 ZM-82 (2.2.ghz)

        4 GB Ram

        Realtek high definitio audio card

         

        The only thing that fixes it, is bizarrely as someone else mentioned, switching to the 'Recording' tab in the Sound control panel, at which point it behaves perfectly. As soon as I close this window, the problem is back.

        Have no idea what this means - but as long as I keep this tab open, I can use my toneport.

    • Rowbi Expert Line 6 User 7,450 posts since
      Nov 25, 2006

      Sidus666 wrote:

       

      I don't think Line6 cares about the problem. They don't seem interested in the discussion and no actions are taken to solve the issue. Goddamnit, at least PRETEND your doing something, do you guys see your customers are ****** OFF?

      i think line6 do care.  if customers are ****** off, then people stop buying gear, and then line6 would lose money.  they're not a huge corporation like Boss, line6 is quite a small company compared to their sales.

       

      also if you post on this discussion, line6 chaps aren't flagged that you're posted.

       

      if you want an answer to your individual technical issue, then post a new topic and mark it as a technical question.  also include all the info about your PC specs and your operating system, and line6 will open a support ticket for you if needed....

       

      so just to clarify, if you want an answer, you need to ask the question in the right way.  if you just want to post that you have had the same problem and with your PC specs so line6 can see it when they need to check this thread, then post here... they mey not need any more info because they're working on a fix so thet may be why this discussion topic isn't being monitored.  technical questions on the other hand are flagged on line6's tech support chaps systems that someone needs help, so they respond.

  • MetalMusic Just Startin' 27 posts since
    Jan 11, 2009

    Hi,

     

    i have the same problem with a brandnew  HP Pavilion dv5-1112ea Notebook: 4 GB - RAM, 320 GB Harddisk,

     

    Processor:      AMD Turion X2 Ultra Dual-Core Mobile, 2.2 Ghz – ZM82 with 2MB L2 Cache,  and  WINDOWS Vista (SP1) 32 bit

     

    see:

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01561632&tmp_task=prodinfoCategory&lc=en&dlc=de&cc=ch&tool=&product=3816552&query=dv5%201112ea&os=2093

     

    (On my Old  HP-Omnibook XT 1000; 1,2 Ghz, 256 MB Ram, 20 GB HD and USB 1.1, + WinXP  i never had this glitches. Only one short every 10 minutes or so..)

     

    When i start Riffworks Line6 Edition, the PODXT shows a clip (althought output + volumne are set to zero..)

    If i press the PLAY button (Instant drummer comes...) i have terrible glitches. Theese are so laud, that the instant drummer or the Riffworks metronome (cow-bell) could'nt be heared. The clip is also visible at the ASIO CONTROL PANEL/Inputs & Recording - Tab. even without i press play or record.

    And there are  many  small more silent glitches, to the Speaker of my guitar Amp, even if nothing is activated but Riffwork was started?

     

    I've already found this:

    http://line6.com/community/docs/DOC-4282

     

    I have disabled Wireless Lan, set Accu power status to highest Level, set Audio Setup / ASIO control Panel in Riffworks to Extra Lagre -  Buffer Size (USB Audio streaming), disabled HDMI Sound..

     

    variing PODxt Monitor Level, ASIO Settings: default buffer size or bit depth,  does not change anything..

     

     

    The mentoined solution with an old printer cable from one user suggested didn't work with my podxt.

    If i use an usb-hub, the pops are gone, but Riffworks hangs up while "loading high cowbells", and crashes. without the hub, RW is powering up fine, but the clicks and pops are there.

     

    I have 3 USB Ports on my Laptop. 2 on the right (these are very noisy).  The Power Cable on the right is ca. 3cm away from the 2 USB Ports..  And i have 1 usb port on the left side. This has less noise but it's still too much for any recording.

     

    CONCLUSIO:

    Normally i'm running with ubuntu Linux 9.04 AMD 64 Bit and only!! for Line6 i've bought  & installed a dual boot Vista (SP1) 32 bit to avoid driver problems etc..

    *LOL*

     

    please see:

    http://de.line6.com/community/thread/16915

     

    greetz MetalMusic

     

    ____________________________________________________

    PS:

    I found out that HP Laptops have a

    Sigmatel C-Major Audio Driver Error

    This document applies to HP Pavilion dv4/dv5/dv6/dv7/HDX16/HDX18 series notebook PCs with Windows Vista.

     

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01860380&cc=de&lc=en&dlc=de&product=3816552

     

    I do not have this problem described in there but maybe it has something to do with the genereal white noise problem.

    Here's another interesting one, i'm gonna check this out

    HP: Resolving No Sound or Audio Problems in Vista

    http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=de&cc=de&product=3816552&docname=c00833257

     

    greetz MM

  • Sidus666 Just Startin' 11 posts since
    Dec 19, 2008

    Ok, any ideas from Line6 representatives? You really should do something.

  • paulo_ing Just Startin' 5 posts since
    Nov 5, 2009
    Product NumberNV138UA#ABA
    Microprocessor2.40 GHz AMD Turion X2 Ultra ZM-87 Dual-Core Mobile Processor
    Microprocessor Cache2MB L2 Cache
    Memory6144MB
    Memory Max8192MB
    Video GraphicsATI Mobility Radeon HD 4650 (M96)
    Video MemoryUp to 2815MB  (1024MB dedicated)
    Hard Drive500GB (5400RPM)
    Multimedia DriveLightScribe SuperMulti 8X DVD±R/RW with Double Layer Support
    Display16.0" Diagonal High Definition  HP LED Brightview Display (1366x768)
    Fax/ModemHigh speed 56k modem
    Network CardIntegrated 10/100/1000 Gigabit Ethernet LAN
    Wireless Connectivity
    • 802.11a/b/g/n WLAN
    • Bluetooth
    Sound
    • Altec Lansing with SRS Premium Sound
    Keyboard101-key compatible with full size keyboard with integrated numeric keypad
    Pointing DeviceTouch Pad with On/Off button and dedicated vertical scroll Up/Down pad
    PC Card Slots1 ExpressCard/54 Slot (also supports ExpressCard/34)
    External Ports
    • 5-in-1 integrated Digital Media Reader for Secure Digital cards, MultiMedia cards, Memory Stick, Memory Stick Pro, or xD Picture cards
    • 4 Universal Serial Bus (USB) 2.0, 4th port shared with eSATA
    • 2 Headphone out
    • 1 microphone-in
    • HDMI
    • 1 VGA (15-pin)
    • eSATA + USB 2.0
    • 1 RJ-11 (modem)
    • 1 RJ -45 (LAN)
    • 1 notebook expansion port 3
    • 1 IEEE 1394
    • irewire (4-pin)
    • 1 Consumer IR (Remote Receiver)
    Other Devices
    • HP Webcam with integrated digital microphone
    Dimensions14.9" (L) x 10.15" (D) x 1.33" (min H)/1.61" (max H)
    Weight6.47 lbs
    Security
    • Kensington MicroSaver lock slot
    • Power-on password
    • Accepts 3rd party security lock devices
    Power
    • 90W AC Adapter
    • 12-Cell Lithium-Ion battery
    What's In The BoxHP Mobile Remote Control
  • dazzyB Just Startin' 2 posts since
    Nov 20, 2008

    Hi,

     

    Just got a new HP DV61215sa laptop a month ago to replace a 6yo Acer!!!.

     

    I too get the popping & crackling when connecting my guitarport and running GearBox.

     

    I found, and this is the strange bit is that all the noise  disappears once I plugin my mobile broadband dongle into the 2nd USB. Once the software runs all the noise disappears, but I haven't connected to the web..... Thinking it could be noise generated by the powered USB connections which wasn't on my old state-of-the-ark laptop. I was also thinking of trying a core filtered USB lead, the one with a ferrite core to see if that cures the problem.

  • hardattack Just Startin' 25 posts since
    Jan 7, 2008

    I think the real problem may just be the ati radeon graphics card drivers conflicting with the line 6 drivers in vista. I have the same problem running a intel core i7 with an ati 4850. Everyone who has posted there system specs here is also running ati graphics cards. I may just go and buy an n vidia card and see if it changes anything for me.

  • hardattack Just Startin' 25 posts since
    Jan 7, 2008

    I am wondering if the same thing happens with a pod x3 or is it just the tone ports? Is there a difference between the way audio streaming works between the 2 ? If I thought a x3 bean would work where my tone port does not I would go get one.

  • hardattack Just Startin' 25 posts since
    Jan 7, 2008

    Ok so aftrer forever fighting with white noise burst with my tone port I did go out and buy a pod x3 and it streams audio and records using asio with no drop outs at all. No heart stoping noise burst anymore  Now what I really like to know is what is different and what exatly fixed my noise?  Is it the driver? or the usb 2.0, Or just the hardwre itself?

  • lostcontrol Just Startin' 1 posts since
    Sep 24, 2009

    Hi,

     

    My system specs:

    • Satellite Pro L300D-SP5808C
    • AMD TURION 64 X2 Mobile TL-60
    • 2048 Mb RAM DDR2
    • ATI Radeon X1250
    • 3 USB ports
    • OS: Microsoft Windows XP Professional  Service Pack 3 (Build 2600)
      DirectX Version: 9.0c
    • Mouse Wireless General Electric
    • ASIO4ALL v2.7

     

    I try to record in Cubase 3 but I hear the cracking sound overpowers the normal sound each a few seconds.

    I have changed all parameters device, disconect the mouse, switch off the wifi device, but the sound still been the same, also I

    unplugged the power supply from the laptop. I have install the AMD USB Filter Driver but the cracking have increased, then i uninstall it.

    I need help to fix this problem soon!!!!

  • asndc Just Startin' 2 posts since
    Dec 11, 2009

    salve ragazzi sono italiano scusate se vi parlo nella mia lingua

    ho un hp dv7 cpu turion 2 core

    ho installato la ux2 su windows 7 e vista

    windows 7 10 minuti di prove con pod far tutto bene poi metto un preset del quale non ricordo il nome ed iniziano i pop e rumori vari

    con esattezza pare vadano in loop tutti pezzettini di musica che passano all'ascolto in modo velocissimo

    sia vista che windows 7 sono a 32 bit

    di fatto la scheda per ora risulta inutilizzabile

  • asndc Just Startin' 2 posts since
    Dec 11, 2009

    ho staccato tutte le periferiche esterne del pc compreso mouse e tastiera wireless e un hub usb
    alla ripartenza del pc il sistema di aggiornamento driver hp ha aggiornato vari driver compreso quello della scheda video ( evidentemente nuovo per windows 7 ) e ora tutto funziona
    ho riattaccato la tastiera e il mouse wireless e continua ad andare bene
    domani rimetterò l'hub usb e se anche questo non dovesse modificare le cose mi pare evidente che uno dei driver aggiornati è il motivo di questi problemi ( propendo per la scheda video )

  • Phantom_Lancer Just Startin' 1 posts since
    Feb 19, 2009

    Yeah! Finally I got my asus work with my effect. South bridge drivers helped. Too shame I sold pod and now use korg pandora px5d (had the same problem with pandora).

  • roycampbell9 Just Startin' 5 posts since
    May 3, 2007

    just installed gx onto my laptop with x2 mobile processors.   ... getting cracks and pops.   using vista 64 bit

  • X-Zone Just Startin' 8 posts since
    Mar 14, 2007

    I have a HP dv7 3057nr with this same processor, Radeon 4200,  IDT HD Audio Codec.

     

    OS: Win7 64 Home Premium (preinstalled)

     

     

    I made a thread way back in October last year. And the last reply I left was in February. Line6David and Line6Hugo tried helping me out.  Anyone else have this same comp as me and experienced pretty much constant shell errors after installing a TonePort UX2?

     

    The last time I installed was in December. After giving up  I ran the installer but it uninstalled hardly anything. It left all kinds of crap in the registry, folders still full of obviusly worthlessness (Program Files x86, Program Data, and even though I'm the administrator and only user, there were still user created tone files in my own Documents and AppData folders, as well as junk in the Public folders, and the other generic Admin folder (that's not the Admin Folder that you can't access.)). I managed to delete all of those manually.

     

     

    The real trouble I got into was having to manually delete the Line6 control panel icon. which wasn't that easy. With the thanks to UAC and Access Control Lists, I had to give myself access to a System folder to delete it. How do I explain this.... I first made sure to write down what users had what existing priveleges (which the SYSTEM already did, which makes sense), after I was done, I restored the permissions and ownership as they were before. But heres the other odd thing. I seemingly still have access to every single folder and file in the entire Windows directory (not that I'm bragging about it and managed to put Win7 into God Mode, but this is a big severe security risk, its still why Windows is still such an easy target for malware and rootkits). I'm not sure if it was my doing or the shell32 crashes going on, but I noticed that some of the protected folders no longer have padlock icons next to them. But I checked the list of users that also have  allowances to the Windows directory, and seen that the TrustedInstaller has more permissions than the SYSTEM. I have constantly been hunting allover Microsoft's website and elsewhere to find a solution to change all of the permissions back to the way they were before. Installing SP1 didn't fix anything.

     

    I definitly want to fix the Windows directory ownership garbage, if it's even possible, but I don't really want to do a bunch of complicating manual registry repairs or manually recreate system files. A reinstall is always a solution, but I don't want to have to uninstall all of the bloatware. Actually I have had to do reinstalls with the other four  drivers crashing my machine. Reinstalling nearly failed.

     

     

    I can honestly say that while the shell32 errors are no more...(or are they), subtle after effects remain (too difficult to describe).

     

     

    What's the problem with the AMD USB Filter? This was preinstalled on my machine.

     

     

    It just isn't about Line6 and AMD here. It's also about getting any new drivers for other things. I gave up on HP Advisor, Support Assistant, and HP Update (which all three were not very reliable, and completely useless since the factory warranty expired exactly a month ago). The specific page for my particualar model never has anything newer beyond or even that model is even sold or supported at all. I would like to know of what company manfuctured the BIOS for HP (Phoenix, American Megatrends..? Like HP really manufactures their own BIOS) . I thought about doing a BIOS upgrade.

     

    After uninstalling the TonePort. I would experience overheating (204 degrees F on both cores and 130 degrees and upwards on fan temperatures) And yes I keep the vents and fans cleaned. The overheating got resolved by being stuck with having to use the Power Saver power setting (can't complain too much, at least everything is cooler and the fans don't run non-stop.)

     

    Here's some more abuse I put myself through. Here's where I'll exapand on the shell32...or are they? Thinking surely there had to be one released I decided to upgrade the graphics driver, I thought I would see a somewhat different change, since Firefox 4 and IE9 can use GPU acceleration, and some support for HTML5 and the fact the you can view svg files with IE. I saw TOO many changes. All through last week everytime I went view my personal tracking protection filters, my system would freeze up. It's what I expected,  a newer graphics (which I uninstalled) driver was causing some error or memory leak involving a msvcrt.dll. I don't know whether to blame the graphics driver, the TonePort driver (there's still leftover inf and ini files in the DriverStore. Some of those have UX1 in the name.), some weirdness with IE9, installing SP1, me having to delete the control panel icon (why would anybody want to have an icon that serves no use at all), either one or a combination of any.  Rolling back to the original preinstalled graphics driver helped.

     

    I'll never install a newer graphics driver unless I have real reason to.

     

     

    The most bewildering thing is, that through all of this driver nonsense no BSOD.

     

     

    I never went through this bull with XP Pro (but it doesn't count). It was a custom built machine free of bloatware, except for Windows is itself.

     

     

    I'm about to put together a Win7 Pro 32 barebone. And possibly see if XP Mode would give me less trouble. I just want to be able to get more use out of my TonePort.

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