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4311 Views 8 Replies Latest reply: Mar 5, 2012 11:13 PM by hulbert RSS
MangoO Just Startin' 3 posts since
Jun 17, 2009
Currently Being Moderated

Aug 13, 2009 3:45 PM

Wave sound issues (Line 6 UX2)

Hii. I bought a Line 6 POD UX2 around a month ago and I've been having issues with it that still hasn't be resolved. My problem is the wavesound- it's much lower than it should be. Trying to record something would yield something similar to this: http://i27.tinypic.com/3093591.jpg

 

I've had this problem since I first purchased the UX2 and I've tried to Abelton contact support about it a few times. The first time I was told to use the +18 boost switch on gearbox. That really doesn't solve the problem though, rather it just masks the issue. That lead to the next problem- with my newly bought mic. This time I couldn't use the +18 boost switch to "fix" the sound. I contacted support again, but it didn't help much, and being rather frustrated with all this I gave up.

 

Then a few days ago the UX2 just stopped working for me. Plugged the UX2 into the USB like usual, opened Abelton and tried to set the Audio Device under Preferences to the UX2. Said it couldn't do it, or failed or something. It was working just fine a few days before and it's been resting peacefully on top of my amp without harm since then. I noticed the orange lights weren't on, even though it was plugged in and everything was set up fine. Shook it gently a lil, unplugged, replugged, no luck.

 

However I then tried plugging it in a different USB slot than what it was usually plugged into. The computer then recognized this as a new hardware... because it's a different USB slot I suppose. I then went through the usual process as to recognize the hardware just as I did when I first bought the UX2 and restarted the computer.

 

I should also mention that during this time I noticed the red lights were blinking between one after another, near the 2 screens. Thought this was a good sign because it showed that the UX2 didn't just die randomly.

 

After my computer rebooted I noticed the lights on the screen glowed orange like usual again. Good sign. I open Abelton and the guitar isn't working. Everything is plugged and set up correctly. During this time I'm pretty confused because everything was set up as before when it did 'work' and the orange lights are working. I unplug, replug the cable on the guitar and suddenly it worked. I don't know what's up with that, I'm super positive all cables were plugged in and all that smazz. I did not do any changes to the settings or similar.

 

Now it's working, and it's working like it should! No wavesound issues, no need to use that +18 boost switch and all that. The wavesound fequences are all nice and big, and everything is spiffy. Seriously, I don't get it, I didn't do anything.

 

I noticed my mic slot wasn't working though. Later I found out that under the Preferences > Hardware Setup > Inputs and Recording -> then selecting the "Instruments and Mic" option. That fixed it. Again, the wavesounds for the mic is perfect. Happy, I exit Abelton and go to sleep.

 

I wake up next morning, plug the USB into the computer as usual. Orange lights, good; working. I then discover that the wavesounds aren't working again. Yea, it's like before like the picture I showed you. http://i27.tinypic.com/3093591.jpg

 

I tried plugging it in one USB slot, the other USB slot. Anything. It's not working anymore.

 

I don't understand it was working the day before all nice, which no changes to anything and it's not working anymore. I don't understand. So if you can offer me help, that would be very appreciated. Sorry this message is really long, but hopefully you can see my frusteration with all this.. that's why I'm typing all this.

 

Pictures of my settings:
http://i27.tinypic.com/2iuykvk.jpg
http://i28.tinypic.com/25kmqmx.jpg
http://i27.tinypic.com/3093591.jpg

 

I use Windows XP.
Abelton Live Light 7.0.10

 

Thanks,
Sam.

  • Line6Sach Gear Head 1,351 posts since
    Oct 31, 2008
    Currently Being Moderated
    Aug 14, 2009 4:49 PM (in response to MangoO)
    Re: Wave sound issues (Line 6 UX2)

    Hi,

     

    First I did not see any mention of the mic gains...that is the first thing to check as everything else seems ok in terms of your setup. If that is not the issue, have you uninstalled & reinstalled your software? If not, it may be a corrupt install...so that would be one thing to try.Be sure you uninstall using the uninstaller tool found in Start > Programs > Line 6 > Tools. Then download & install the latest software from www.line6.com/software. Download & install the drivers (you have an older one right now, so definitely try v3.4.3.8), then Line 6 Monkey 1.27 and then update GearBox via Monkey. Finally, be sure you have your spkrs / headphones connected to the UX2 as this is now your sound card.

     

    Next, what kind of computer are you running on? Please complete a support profile here: http://line6.com/account/supportProfile/. These issues may be related, but the clip lights / losing the driver is likely a USB connectivity problem. Some systems do not output power via USB to spec - this is more common on laptops. Also, are you connecting via a USB hub? Do you even have one connected to your system? If so, please try removing it while troubleshooting to see if you get a more reliable connection.

     

    Please let me know more about your system so I can assist you further...

     

    Thanks

    Line6Sach

  • ricksox UberGuru 11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Aug 17, 2009 4:22 PM (in response to MangoO)
    Re: Wave sound issues (Line 6 UX2)

    Does this only happen when you try to record vocals or does recording a guitar behave the same way?

     

    If it only happens with vocals then like Sach mentioned, boosting the drive a little and also adding some compression gain may help. What kind of microphone are you using? Is it a dynamic mic or a condenser mic?

     

    Line6Miller

  • Line6Andy Line 6 4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Aug 19, 2009 9:47 AM (in response to MangoO)
    Re: Wave sound issues (Line 6 UX2)

    Hello,

      It sounds like your computer is dropping the driver(s) and/or computer preferences, or there is a conflict on your system where your preferences are being changed.  You should take a look at the optimization document to see if this can be altered:

     

    Computer System Audio Optimization

    http://line6.com/community/docs/DOC-4201

     

    You can also try a different mic/cables to see if this changes your gain on your signal input.  See the following link for more recording assistance:

     

    Recording Setups, Tips and Tricks

    http://line6.com/community/community/studio?view=documents

  • fcharlton Just Startin' 109 posts since
    Jan 25, 2008
    Currently Being Moderated
    Aug 24, 2009 9:15 AM (in response to MangoO)
    Re: Wave sound issues (Line 6 UX2)

    Is the screenshot that you posted a recording from instrument level, or mic level? That looks pretty average of instrument level.

  • BIGundPHAT Just Startin' 1 posts since
    Dec 20, 2009
    Currently Being Moderated
    Dec 22, 2009 7:31 PM (in response to MangoO)
    Re: Wave sound issues (Line 6 UX2)

    Hi,

    I just got my ux2 to record vocals/guitar and i seem to have the same problems: i don't get volume in the recording unless i process it somehow ( in ableton using the podfarm plug-in), and even then i still have to turn up volume of the monitor speakers to unsafe levels to hear it playback. Also the ux2 also does that red light blinkie thing when the PC goes on sleep mode and is turned back on ( windows vista 64 somehow forgets it has the driver running; i even turned off the PC's soundcard and it remains off when coming back from sleep mode), and i have to unplug/replug for windows to see it again.

     

    When recording my guitar the VU meters on the ux2 show a nice input level, dial goes between half and 3/4 of the way, but the input signal meter in Ableton peaks at a little over half, bottoming at 30% ( thus when recording you get the picture as shown by MangoO at the bgeinning of this thread). The tutorial in Ableton seems to suggest that a proper input signal strength should be between half and 3/4 but i've tried to fiddle with things and nothing works. Now if this is "pretty average of instrument level" as fcharlton suggests does this mean that:
    A) i have to pre-amp the guitar signal before goin into the ux2? (is that even possible?)
    B) jack my guitar into my Line 6 Spider 3 amp and connect to the ux2 via the record out jack (would that help?)
    C) i am doomed to have to record a weak signal and i should just stop bitchin about it?
    or D) i am missing something here ( i am after all a noob at this DAW thing).

    One more thing: since the ux2 has no on/off switch, does it mean that it has to be disconnected every time its not being used? i can't leave it plugged into the PC if it means i still have to unplug/replug when the PC boots up after being shut down or put in sleep mode?

    I have all the latest drivers/ line6 mokey version.
    Thanks, a little help goes a long way
    • hulbert Iknowathingortwo 375 posts since
      May 12, 2011
      Currently Being Moderated
      Mar 5, 2012 11:13 PM (in response to BIGundPHAT)
      Re: Wave sound issues (Line 6 UX2)

        Hi, I know this is a long time since your post but I thought I would just write in case.

      This is just concerning the input levels.

      I have just done a test with a bass guitar and guitar to see what kind of input I am getting through the ux2. The bass seemed to be around -17db to -20db in my recording programme for normal to louder playing.  I tried hitting the strings quite hard and got around -8 to -9db peaking. I got it to -3db but that was really over the top with my fingernail. If the pickups were higher this probably would give a much higher reading.

      I tried a guitar and got it to peak at -0.62 for harder playing and normal 'soft to bit harder' playing peaked around -1db to -4db. Mid playing peaked around -5db to -7db. Most was not as loud as this but  the odd bit peaked higher i.e. when strummed a few bits.

      I tried this with humbucker and single coil selected alternately and surprisingly got the same kind of figure. The humbucker is quite high but the single coil is probably kind of a normal height.

       

      So, I suppose that the ux2 might be made to try to allow for the hardest attack on strings used by players and also for pickups that might be quite high. I don't know. I am just guessing.

       

      David

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