Community: GEARBOX CAN"T CONNECT TO GUITARPORT

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4976 Views 8 Replies Latest reply: Oct 24, 2009 9:36 PM by fretshredder1

jamescampagnola

9 posts since
Aug 20, 2009

Currently Being Moderated

Aug 25, 2009 10:31 AM

GEARBOX CAN"T CONNECT TO GUITARPORT

I hit the guitarport button in Gear Box and it says "connecting" but it doesn't connect. Line 6Monkey says I'm not registered but I have 2 pieces of gear registered one of which, the PodXL3 is connected. Please help.

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Tags: guitarport, gearbox, connect, to, can't

TheRealZap
9,066 posts since
Dec 22, 2006

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Aug 25, 2009 10:34 AM (in response to jamescampagnola)
Re: GEARBOX CAN"T CONNECT TO GUITARPORT

i think the guitarport online account is directly associated with ONE piece of gear... maybe you have the wrong one hooked up?
i beleive that you can transfer it if you want to.

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- jamescampagnola
  9 posts since
  Aug 20, 2009
  
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  Aug 25, 2009 4:07 PM (in response to TheRealZap)
  Re: GEARBOX CAN"T CONNECT TO GUITARPORT
  
  Maybe your right. I don't know. Do you work for Line 6? What's their phone number. Is there a way to get some tech support?
  
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silverhead

7,254 posts since
Apr 1, 2009

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Aug 25, 2009 2:12 PM (in response to jamescampagnola)

Re: GEARBOX CAN"T CONNECT TO GUITARPORT

I believe Guitarport Online is a separate subscription service. I think you have to buy it, then it will be associated with your account and Gearbox will be able to use it.

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jamescampagnola

9 posts since
Aug 20, 2009

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Aug 25, 2009 4:05 PM (in response to silverhead)

Re: GEARBOX CAN"T CONNECT TO GUITARPORT

I've already been online. And I've already downloaded some sounds, so it was working. The documentation that came with the Pod said I get 30 days of free GuitarPort. I have two different Pods on my show. One is registered to me and the other isn't, but I use both, one at the studio and one in my apartment. I also have a Toneport UX2 which I connect once in a while. I'm spending some decent money on this stuff. What's the phone number for the Line 6 tech support. Or are they too cool for that?

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TheRealZap

9,066 posts since
Dec 22, 2006

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Aug 25, 2009 4:45 PM (in response to jamescampagnola)

Re: GEARBOX CAN"T CONNECT TO GUITARPORT

i don't work for line 6 but here is their contact info:

they are USA pacific time 9-5ish on their hours though... just FYI

Line 6 - North America

Line 6, Inc.
26580 Agoura Road
Calabasas, CA 91302-1921
Main Phone#: (818) 575-3600
Main Fax#: (818) 575-3601

Line 6 - International

Line 6, Inc.
4 Sopwith Way
Drayton Fields Industrial Estate
Daventry, Northamptonshire
United Kingdom, NN118PB

Telefon: +44 (0) 1327 302 700
Fax: +44 (0) 1327 302 702

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fretshredder1
4 posts since
Oct 13, 2009

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Oct 24, 2009 8:04 PM (in response to TheRealZap)
Re: GEARBOX CAN"T CONNECT TO GUITARPORT

Hey, thx for the # Ill try them monday and I hope they will help me over the phone.

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timowens
1,230 posts since
May 14, 2007

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Oct 24, 2009 8:09 PM (in response to jamescampagnola)
Re: GEARBOX CAN"T CONNECT TO GUITARPORT

I had a similar problem with Guitar Port Online. It turned out to be my virus software, I was able to tell my virus software to not scan all the directories that GearBox uses and that fixed it.

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- fretshredder1
  4 posts since
  Oct 13, 2009
  
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  Oct 24, 2009 9:36 PM (in response to timowens)
  Re: GEARBOX CAN"T CONNECT TO GUITARPORT
  
  I tried turning off my firewall and avg and it didnt help..this is really a bummer I hope i can get it worked out
  
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Aug 25, 2009 10:31 AM

GEARBOX CAN"T CONNECT TO GUITARPORT

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