Hi,

You could also try removing the module and inspecting the connection points between it and the dock. You'll need a hex/allen wrench to remove the two hex bolts on the side of the dock. Press gently on the circular black plastic release below.

If the connection points are clean and not visibly damaged, try re-seating the module back into the dock. If the situation is the same after this, you probably need a new module or dock. (Which means you were sold a malfunctioning unit from the seller).

Regards,

L6Perry

Hi,

Yes... but you'll need to physically A/B your device(s) against a known good unit to really identify which one is failing.

If you live close to a Guitar Center, you could take your pedal there and ask the guys in the Accessories Department if they could let you try out a verbzilla unit to A/B against yours. I'd mark both your module and dock with tape so you know which components are yours.

Try your module in the store's known-good dock. If it passes signal, obviously the module is OK and you'll need to buy a new dock. The opposite would be true. Worse case scenario is that both module and dock are failed. In that case, you should probably contact the seller that you purchased this from and see if he/she can do anything for you as you purchased a malfunctioning used unit from them.

Regards,

L6Perry