Product Manager for M13 here. Is it still doing it? Or did it stop and now it is fine?

The same thing happened to me the other night, but I was able to practice with the band for about 4-5 hours yesterday with no problems, so it looks like it was a fluke.

I am trying to figure it out. A few people have seen this and it is never permanent. I saw it once in my office, My unit was on for a while, I was working not looking at it then I heard the relays kicking on and off and I looked and it powered down and then back up. Hasn't done it since. I leave it on all the time. So weird.

Keep me updated if it happens again. Or if any of you guys see it, let me know.

I just had something happen to me last night.  I was at rehearsal and we were talking, then I looked down and my m13 was off.  I thought maybe someone walked by and hit the power cord or something.  Nope - it was plugged in and the unit was on.  I cycled the power switch - nothing.  I unplugged/plugged-in the power going into the unit - still nothing.  Finally, I went to the outlet and unplugged the the m13 power from it and plugged it back in and it came back on (and stayed on).

Is there some protection in the power supply that would do this?  I always have it plugged into my Furman Power Factor Pro, so I wouldn't expect a surge or anything to reach the m13 power supply.  I'm just not sure why I had to unplug it from the outlet to get it to work...

Hi all,

I've had the M13 for about a week, and I just had this problem...unit LED flash red, shuts off, intermittently goes on/off, hearing relay switching, etc.  I updated to 1.07 when I first got the unit, before I ever plugged in a guitar cable.  I have had no problems until tonight.  I was wondering if anyone has seen the problem re-occur, or if anyone had found a root cause of the issue.

Rich, I know you're out there...  Your responses to all of postings here and on the gear page have been impressive.  Any update on this?

I've realy enjoyed the unit, and I was ready to actually gig with it this Saturday, but I can't afford for this "fluke" to happen.  Looks like I'll be taking my old pedalbaord for at least 1 more gig...<sigh>

Thanks!

knightage wrote:

 

Hi all,

I've had the M13 for about a week, and I just had this problem...unit LED flash red, shuts off, intermittently goes on/off, hearing relay switching, etc.  I updated to 1.07 when I first got the unit, before I ever plugged in a guitar cable.  I have had no problems until tonight.  I was wondering if anyone has seen the problem re-occur, or if anyone had found a root cause of the issue.

 

Rich, I know you're out there...  Your responses to all of postings here and on the gear page have been impressive.  Any update on this?

 

I've realy enjoyed the unit, and I was ready to actually gig with it this Saturday, but I can't afford for this "fluke" to happen.  Looks like I'll be taking my old pedalbaord for at least 1 more gig...<sigh>

 

Thanks!

AAaaaauuuggghhhh........

Well my friend, I don't think you will ever see the problem again. It is so crazy and random. I have two unit here at the shop that I have tried to get to do it again and nothing. So frustrating. I haven't keep up with this thread guys, sorry about that. But I am going to forward this to the head of electrical and it may help him.

As I said, you may never see it again. One thing is for sure, it only happens for a few minutes max and goes away. That is why it is so hard to track down.

Anyone else who has seen this please post here. Thank you.

alezzblezz wrote:

 

Hi all,

 

It seems lots of guy had this pb only one time. Concerning me, I had it one month ago (see my post) and had it again last week, but only for 4-5 sec. After some random shutdowns, and switch noises, all was ok.

 

In my opinion, there is a problems with bass vibrations. Maybe some electric components could'nt resist to that. But this is ennoying if you play guitar effects in a Drum& Bass band...

 

Please post and report as much as possible. Line6 must be informed of that and publish an official news, on recall all M13 to solve the problem. I don't know if I must go back to the shop to change it or wait.

 

Regards,

 

Alezz.

I am the product manager for M13. I am the one who posted right before you. I do not need you guys to post and repost to be informed or post official news. We have only seen a few guys report this. I am already not ok with it happening and as I posted it happened to me on two different units. Now by contrast, we have hundreds of artists using the unit on major stages and never a problem from them. I would hear about that believe me. If my buddy in the Pumpkins had this problem even once, I would have gotten a frantic call. But they have 4 running on stage for a month tour and no problems. Also there are thousands of these out there at this point, so it is not a rampant problem but again, one I am not ok with.

When my unit did it about two months ago, it was on my floor plugged in and I hadn't touched it in a couple days and I was working away and all off a sudden I hear this clicking noise and turned around and it was flickering and shut off. I got an engineer in to see it before it stopped. We can't make it do it again. We put it on our shaker table that is much more abusive than any stage or ride in a truck and we couldn't make it do it. It is so frustrating.

So Alezz, can you think of anything that the two times it did it to you had in common? What did you do to get it to stop the second time?