Just today, not including all of the time and effort in the past year, including a driver of more than 70 miles one way just to be overcharged by the "authorized service center" and get on "volume pot". I have now spent more than 2 hours trying to get in touch with Line 6 by phone. On hold for 30 mins. put in my phone number for and "automated call back without losing my place in line" (DON'T BELIEVE IT!!)

Finally, I called back 40 mins waiting. Then I spoke to someone who has put me on hold for "PARTS" and I am third in line. I was second in line when I spent the 40 mins.

This is unprofessional, exhausting and completely ridiculous. Don't buy Line 6!!! You can't use what you can't get parts for. I have now spent a huge amount of time, effort and money trying to keep 4 Variax's, two pods, and two Vettas'.

I have just been "CUT OFF" after another 30 mins with the message "We are sorry, customer service is in a meeting. Please, call back in an hour."

ARE YOU KIDDING ME?????????????????????????????

I am normally extremely easy to get on with but this is too much. I will spend at least as much time doing bad PR for Line 6 as I have done in good PR and attempts at parts and service. This is one company that as far as I can see deserves to go under.

No wonder people are taking the guts out of these things and making there own stuff.

Now, if I don't get some satisfaction from them soon I will commit myself to getting on every review site that I can possibly find and share this information so other people won't end up going through the same things. THAT IS A PROMISE!!!!!

Man, it hurts to think how many people I have actually talked into Line 6 products.

Thanks. I am aware that I can use a "work around" that requires I run another cable to my guitars but that is a "mess" on stage, to say the least. Using the "TRS" cable is all I want, just as it is made to use.

After calling Sweetwater back yesterday, a call was returned to me saying that the "XPS" boxes have been back ordered from Line6. Hopefully, I will get one in April.

WOW! That would be great. It has only been six (6) months that I have been trying and countless hours. I have even bidded on Ebay for one.

I am still waiting.

I am now looking at switching back to standard guitars. The support issue is just too bad.