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8113 Views 11 Replies Latest reply: May 12, 2012 7:19 AM by anandaltekar RSS
ottocrat Just Startin'
ottocrat
4 posts since
Mar 26, 2009
Currently Being Moderated

Mar 27, 2009 1:15 AM

Line 6 Monkey won't recognise hardware

I just bought a TonePort UX1.  I'm running Mac OS 10.5.6.  The device driver is installed and appears to be running correctly - OSX recognises it and it works in Garage Band for example.  The driver is version 3.2.6.  When I launch Line 6 Monkey it searches for all devices and then reports 'no devices detected'.  I'm using the cable that came with the TonePort, and I've tried using other cables.  I've used both USB ports available to me (I'm on a Macbook Pro), and I don't have any other USB devices plugged in.  What to do?

 

(Apologies for the double post - I asked this in an existing thread which had been marked 'answered' but it didn't attract any attention.)

Tags: toneport, usb, ux1, monkey, mac
  • Rowbi Expert Line 6 User
    Rowbi
    7,745 posts since
    Nov 25, 2006
    Currently Being Moderated
    Mar 27, 2009 1:54 AM (in response to ottocrat)
    Re: Line 6 Monkey won't recognise hardware

    ok, it sounds like you've tried out some good things.  like different cable and different ports.

     

    what about uninstalling all line6 software and drivers, and then downloading them again fresh from this site (the latest versions) and seeing if that helps?

     

    also, what about testing it on another PC/MAC?  as if you've just bought it, then there's always a small chance that it's a faulty unit.  if it doesn't work on the other machine, then I'd definately think there's a high chance the toneport is at fault, and I'd contact the store you bought it from to arrange a replacement.

     

    oh, and the threads that are marked as answered, just reply to the thread, and at the top above your reply (when you type it and before you submit it) you should be able to select that it's not answered.

    • ottocrat Just Startin'
      ottocrat
      4 posts since
      Mar 26, 2009
      Currently Being Moderated
      Mar 27, 2009 2:09 AM (in response to Rowbi)
      Re: Line 6 Monkey won't recognise hardware

      Thanks a lot for this - I'll do as you suggest and reinstall everything, see if that works.  Unfortunately I don't have access to a second machine so I won't be able to try that; but if reinstalling doesn't work I guess I'll take it back and swap it.  Gives me the excuse to go and browse for more goodies...

       

      Thanks again.

    • ottocrat Just Startin'
      ottocrat
      4 posts since
      Mar 26, 2009
      Currently Being Moderated
      Mar 31, 2009 12:40 PM (in response to Rowbi)
      Re: Line 6 Monkey won't recognise hardware

      Thanks for the help, just to note for future reference that downloading the latest version of Line 6 Monkey fixed the problem.

      • renhoelder Just Startin'
        renhoelder
        2 posts since
        Feb 26, 2009
        Currently Being Moderated
        Apr 15, 2009 4:28 AM (in response to ottocrat)
        Re: Line 6 Monkey won't recognise hardware

        Hi,

         

        I have kinda the same problem, so I didn't start a new thread for this. My problem is this though, my Line 6 Monkey says no devices detected and gives me options to configure an Podxt, Podxt Live or Podxt Pro. I tried to uninstall and reinstall Line 6 Monkey but to no avail, still the same problem. I have the latest updates on my OS X and the latest version of Monkey. I don't have another computer to test it either. It's not that it won't work or get recognized by Pod Farm or Guitarrig, it's just that I can't update/buy software in this situation. Any ideas? Thanks!

  • Line6Sach Gear Head
    Line6Sach
    1,351 posts since
    Oct 31, 2008
    Currently Being Moderated
    Mar 27, 2009 4:21 PM (in response to ottocrat)
    Re: Line 6 Monkey won't recognise hardware

    Hi,

     

    Actually those are very old drivers. Did you install straight from the disc? Are you using Line 6 Monkey 1.15? If so, this response is not uncommon. You will just need to download the newest version of Monkey v1.27 & install it. Then with the TonePort connected, run it. Even if it does not recognize the UX2, continue on until you are able to update your drivers in the 'updates' tab. Until you have the newest / correct drivers, it may not be recognized, so be sure to have 4.0.1 drivers installed. From there you should be able to update any / all software in Monkey.

     

    Line6Sach

    • p0lyg0n Just Startin'
      p0lyg0n
      14 posts since
      Apr 18, 2009
      Currently Being Moderated
      Apr 18, 2009 10:02 AM (in response to Line6Sach)
      Re: Line 6 Monkey won't recognise hardware

      I have a same problem. POD farm works right, but monkey doesn't recognise Toneport UX1.

      Log file contains these lines:

      -----------------------------------------------
      - Monkey started: Sat Apr 18 21:00:21 2009
      -----------------------------------------------

       

      1.27

       


      Mac OS 10.5.6
      Downloading config file: http://line6.com/dispatch/monkey.html?appid=2097217542&deviceid=4294967295&lang=en_US&page=releases
      Redirecting to: http://line6.com/software/disabledreleases.xml
      Loading server XML
      Monkey URL set to: http://line6.com/dispatch/monkey.html
      Camel server set to: 4750.line6.net
      Creating Camel system with timeout of: 60
      Initializing camel: camel://gpta.line6.net/camel/
      Attempting user login: User=p0lyg0nPass=d076d6d8bb181d6178286476a99944ba
      Getting driver versions...
      Found: 288 bundles
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Found matching L6Driver: com.line6.driver.xtaudio
      Found version string: 4.0.1
      Driver added: 0x00007003
      Couldn't find a device descriptor...thats ok, creating one.
      Created device description: VID=0x0E41 PID=0x4150 Name=UX1 UID=Line 6 UX1: 01707470 DriverVer=4.0.1
      Fired CONNECTED dev change notification for: UX1
      Previous app device found: connection=0 in= out= id=4294967295
      Created Monkey device: UX1
      Device not supported.
      Scanning for all MIDI devices.
      Sending MIDI inquiry on output port: UX1
      Forcing MIDI product ID:196610
      ##########################
      Device: PODxt
      Attributes:
         Uses AC Power
         Using Forced Connection
         Supports Add-ons
         Has ESN
         Supports patch bundles
      USB Connection Info: None
      MIDI Connection Info: None
      ESN: 00000000
      USB Firmware Version: 0.00
      Comm Error: (Code 00000000) Success.
      ##########################
      Please help!

    • p0lyg0n Just Startin'
      p0lyg0n
      14 posts since
      Apr 18, 2009
      Currently Being Moderated
      Apr 19, 2009 1:38 AM (in response to Line6Sach)
      Re: Line 6 Monkey won't recognise hardware

      I test monkey on WinXP and it works good. So, I think that MacOS X version have a bug. ***Waiting for reply***

      • jayjacque Just Startin'
        jayjacque
        9 posts since
        Jun 6, 2010
        Currently Being Moderated
        Jan 15, 2011 11:15 AM (in response to p0lyg0n)
        Re: Line 6 Monkey won't recognise hardware

        I keep having this same problem on 2 different computers. It's really frustrating. Right now I'm pulling out my hair on a Toshiba windows 7, everything plugged in properly, uninstalled and re-installed numerous times, and still no recognition of spider IV 75 or the FBV floorboard.

    • anandaltekar Just Startin'
      anandaltekar
      2 posts since
      Jan 6, 2007
      Currently Being Moderated
      May 12, 2012 7:19 AM (in response to Line6Sach)
      Re: Line 6 Monkey won't recognise hardware

      Hi Sach,

       

      I'm Running Mac OS X Lion ver 10.7.4.

      Line6 Monkey ver 1.53.0

      When I start monkey it says I have no drivers installed and the newest available drivers are 7.1.5.

      I downloaded and installed the drivers twice. The first time I installed them, the installation after finishing restrated my computer.

      I have a POD XT LIVE and my computer is not recognizing it.

       

      Please help me find a solution.

       

      Thanks a lot.

       

      Anand.

  • marianarakel Just Startin'
    marianarakel
    1 posts since
    Oct 1, 2008
    Currently Being Moderated
    Jul 26, 2011 8:35 PM (in response to ottocrat)
    Re: Line 6 Monkey won't recognise hardware

    Hello, I have a similar problem. I installed OS X Lion and when I realized toneport was not working (On Leopard it worked fine) I reinstalled drivers and gearbox (that was gone by the way! I don t no why...) but no one still recognizes hardware? What shoul I do? Is there a problem with OS X Lion? Thanx.

     

     

     

    Sorry! problem solved! I thought I did but I actually didnt have the latest update and driver. I installed driver again and updated Line 6 Monkey and voilà! Thanx.

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