Count me in I understand the power of Trading Standards and what it means to those of us who are experiencing the USB Audio Drop Out and fear LIne 6 may pull a Vetta on us and decide it's not worth the hassle to fix.

x my mark for those who wondered..

OK

Then I am to assume that your end goal is to use whatever means you have to sue Line 6 for false advertising...

My response is....no...I cannot sign such a petition.....for many reasons..but mainly because it is my understanding, although limited, and I have asked you to fully educate me on the matter..which you now egnore.....that Line 6 is indeed aware of your problem...and for all intent and purposes is working on getting it resolved....

With my own personal experience with Line 6 regarding product mal-functions...they(Line 6) have not failed to be honest, helpful and fully supportive of getting my problem fixed....I have yet to find a better team of tech support in any area of business...

Again, I assume, but some problems are much less complicated then others and reqiure far less research and work to apply proper fixing....

The problem you discribe is clearly one that is complicated...and a fix is difficult and time consumming...but that doesn't mean that Line 6 is not working on it....they have stated otherwise....they are aware of it...and are working on a good solid fix...some things can't happen overnight.

I trust them....so no....I can't support your petition as you state it.....sorry....

Have you consisdered returning the product?

OM

My beef with Line6 has always been related to communication. They don't acknowledge requests to their feedback page, and then when a firmware update comes out they don't list all the changes. I don't know what it was like before the outrage around the delays of the X3 version of GearBox (many missed release dates over 6 months) but they've been pretty tight-lipped since then. They never answer questions about "Why...". Why did they remove the edit screen dots from the X3 when they were so popular on the XT? Why do they refuse to put them back on the X3? At least they stated that they "probably won't" bring back the dots, but that doesn't let me sleep any better at night. Why won't they put them back?

Why have they not said anything about the USB fix other than "we're working on it" and "we're getting close" over the last 6 months when a few people have had hardware fixes successfully performed? I just can't believe there isn't some way to cleverly word some encouraging announcements that will calm the waters.  Like, "yes we've been trying to find a software fix for the last year and we hope you can understand our preference for a software fix over a hardware fix but at some point we will have to abandon the software fix and pay for a hardware fix". And "We tested a hardware fix on a few units 6 months ago to make sure we had a hardware fix option should a software fix prove impossible, but we continued the software attempts because we haven't exhausted all possibilities". Or, "We tried and tried but had to give up on a software fix and are working on getting the hardware fix rolled out and it's not a simple matter".  Or, "we tried for a software fix for a year but there isn't one. We tested a hardware fix that worked but the repair cost would be much more than our profit margins, so guess what...".

I just want to know. Reading between the lines of their one-liners over the last year, and with the help of the POD X3 Optimism Model Pack I've been beta testing for a couple of months now, I still believe a fix is coming. I must admit though that hearing about the Vetta not getting fixed after two years of promises had me worried, but there is no denying that the USB fix renders some crucial features unusable out of the box, not to mention Guitar Port Online (tracks and lessons). I just can't believe they can _not_ fix the problem unless maybe they fold the company.

I'll gladly put my name down and support you in getting this issue resolved.

Forget all the nonsense and trolling going here on the fact is this, i bought an x3 live so i could record the great pod sounds through USB....

I cant, it doesnt work properly. the audio cuts out after a minute or so.

Bluestone,

The Trading Standards Institute is much like the Better Business Bureau here in the states.  It a government funded consumer advocacy organization.  The Trading Standards Institute does not litigate on behalf of consumers, much like the BBB here in the states.  It works toward a resolution of the complaints, and in certain cases, if a product or company is deemed unscrupulous and refuses to address legitimate complaints, it is prohibited from doing business, fined, etc..., just as they can here in the states... Just because an entity conducts commerce does not necessarily make it an ethical or law-abiding commercial entity.  Whether or not an individual views Line6 as an ethical or law-abiding entity is a matter of PERSONAL OPINION and EXPERIENCE.  Consumer advocacy, and other regulatory groups, exist to ensure that an individual consumer has a venue to challenge companies they feel do not abide by certain standards of fairness, ethics and law.

Plainly and simply, there are certain consumer experience FACTS that pertain to the X3Live USB issue:

1)  USB functionality for interfacing the X3Live with personal computing equipment was an advertised feature.  Period.  Its even stated on the product packaging.

2)  The USB functionality is deficient for an unknown number of X3 Live users.  Many of them have lodged complaints about the matter with Line6 through the support forums, the feedback channels, and/or by telephone.  In fact, some have made repeated complaints.

3)  The USB functionality defect has been a well known issue and Line6 has been publicly aware of it, and has publicly acknowledged it, for well over one year.

4)  Line 6 still does not have a publicly disseminated solution since the problem was first brought to their attention.

In light of the FACTS, if a consumer wants to complain about this problem to a consumer advocacy group, and in so doing polls other Line6 users at the request of the advocacy group about identical problems (so as to illustrate the frequency of the problem and a lack of support), they have every right to do so as registered owners and users of the defective product.  Furthermore, there is nothing stated in the Line6 Terms of Use that prohibits the discourse that Urchin is pursuing such action on this forum.  He is seeking X3Live PEER SUPPORT, which is the "raison d'etre" of this forum.   If he wants to try and rally the dissatisfied USB dropout sufferers that are here, there is nothing stated by Line6 that prohibits it, so long as his discourse is civil and the users want to join his cause willingly.  Here is an excerpt from the Terms:

"Forums and User Submissions.
Registered users are allowed to post materials or information (including, without limitation, resumes, personal information, graphics, images, opinions, comments, questions, product feedback, audio, and musical recording) on certain portions of the Website."

This is allowed provided that, among other things:

User Conduct.
By posting User Submissions to the Website, you agree to the following conduct guidelines and warrant that:

• You will not post any threatening, harassing, libelous, false, misleading, defamatory, insulting or offensive text, whether directed towards Line 6, Line 6's products, Line 6's employees, or another Website user.

I don't really see anything is his post that would fall into those categories.  If I were suffering from the X3Live USB dropouts out of the box and the USB functionality was a basis for my purchasing decision, you can bet I'd be perturbed and would consider pursuing the course of action that Urchin is taking.  Not everyone on this forum is having the rosy experiences with Line6 that you have had the good fortune of experiencing.  You should be thankful you don't have an X3Live lemon. I know I am thankful, knock-on-wood.  However, I empathize with those who are having problems and their torturously long wait for a fix.  And I also have seen that sometimes Line6 needs a fire lit under the fleshy portion of the gluteous maximum to get stuff fixed.  Squeaky wheels get the oil, as the old addage goes.  Line6 is a good company, but that does not excuse them from their responsibilities.

I think that Urchin made a reasonable request after your first few inquiries that you kindly either message him in private or start another thread about the matter so as to not detract from the intended result of his post, which is to garner a tally of the number of users who are having experiences similar to him.  He is not holding a gun to anyone's head to respond.  Though he could have worded his opening post with a bit more focus, I can still comprehend that his main complaint pertains to the USB Dropout.  I think his request to you was fair and decent.  Your remaining responses could as easily have been made via a private message.  I am quite certain that if the shoe were on the other foot, you would not be very appreciative of the continued distraction your subsequent replies are causing to his post.

I bid you adieu.