Community: Expected Release Date???

RichRenken

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1,545. Jun 15, 2011 11:47 AM (in response to sparkyERTW)

Re: Expected Release Date???

sparkyERTW wrote:

Line6RichRenken wrote:

digiprod wrote:

Rich, thanks for the info. Glad to see you are OK and still around, we were getting worried. The response means a lot to many of us.

Thank you. I have been slammed since the beginning of the year. I almost had to fly over to Korea again last week. My job is half artist relations and have customer advocate. With getting into the artist relations side and finishing up my immediate duties as the in house luthier talent, I have not been doing as much forum work. I love it and just this week made the decision to work every Monday and Wednesday in the forums. I have to make it more regular.

Excellent, glad to have you back, Rich.

By the way, when you say '"Arriving all over the world in July", do you mean they'll be arriving at Line 6 for setup before being sent out, or do you mean they'll be hitting dealers/distributers in July? That can be a 2-4 week difference right there.

Great point. They are coming in the first part of July, so they will hit all over all through July. If they go though distributors, that would make it later in July, maybe in the first of August.

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RichRenken

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1,546. Jun 15, 2011 12:05 PM (in response to cwallmeier)

Re: Expected Release Date???

cwallmeier wrote:

The neck finishing ist ok until about the 12th fret, the it starts to get really rough as if they didn't finish the job! or they run out of sand paper i don't know what to make of it. I get the whole $700 guitar and $700 electronics thingy but c'mon don't save on sandpaper!!

Cool that overall you are digging it. I am assuming that by this statement you are saying that the frets were ruff and you can feel a scratchiness after the 12th fret with bending? That is not ok and as you say, even for a $700 guitar this is not ok. I am going to report this back to the factory. Just want to be sure that is what you are saying. Did it smooth up the more bending you did?

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RichRenken

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1,547. Jun 15, 2011 12:07 PM (in response to Aappleyard)

Re: Expected Release Date???

Aappleyard wrote:

Arg all these posts make me want my 3 Tone Sunburst 69 US more and more!!

Arggg.

Anyone in the UK got any US versions yet D:?

The only US guitars out there are my beta guys. We will start shipping US guitars in July and they are very backordered. I will have more info in July as to how fast we will catch up. Just remind me.

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laelamiles

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1,548. Jun 15, 2011 1:14 PM (in response to RichRenken)

Re: Expected Release Date???

Rich, can you guys fix the '59 switch issues once and for all?

There are multiple reports of the NEW '59 switch failing. The claim is that the soldering work is bad.

This leads me to believe the original switch was fine in the first place and that you guys fixed the wrong thing.

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RichRenken

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1,549. Jun 15, 2011 2:20 PM (in response to SStiv)

Re: Expected Release Date???

SStiv wrote:

I must agree that the neck is poorly designed. I'm really considering just changing it with a Warmoth neck. Given the High E positioning, I don't think I'd ever be completely happy with it even having a luthier tweek it. It looks like a standard strat neck would fit.

Guys, so sorry for you guys having this problem. We have looked into it. The neck is designed as Jim Tyler wanted it as far as the neck width, nut spacing and bridge spacing. The reason some of you are having trouble is that World has beveled the edges of the frets further than the design. Not too much, but enough that it is an issue for some. It is not a problem for everyone as you can see in this thread. We have been talking to the factory and Tyler to figure out how to best adjust this going forward.

For guys thinking of a new neck, I would look at having it refretted and put less angle on the beveled edge. Or as some have said here, you could have a nut made with a slightly narrower spacing.

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RichRenken

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1,550. Jun 15, 2011 2:26 PM (in response to laelamiles)

Re: Expected Release Date???

laelamiles wrote:

Rich, can you guys fix the '59 switch issues once and for all?

There are multiple reports of the NEW '59 switch failing. The claim is that the soldering work is bad.

This leads me to believe the original switch was fine in the first place and that you guys fixed the wrong thing.

Seriously. Once and for all!

The new switch was the right fix. The old switch failed mechanically. The new switch is solid.

The new issue was when they switches were reworked there was some flux left behind that would not affect a normal guitar switch but our switch has wiring that works with the digital side of the guitar and the flux would warm up a bit and cause a short. We fixed it and going forward, these will not be reworked, they will come from the factory ready to go.

Oh the humanity!!!

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cwallmeier

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1,551. Jun 15, 2011 2:39 PM (in response to RichRenken)

Re: Expected Release Date???

Hi Rich,

What I meant was that the back of the neck was rough by the 12th fret, but really rough, it even hurt to play. But I got it done and my guys did it for free (they made some remarks about the finishing themselfs, but I don't have a problem with it anymore). The frets were ok, only problem is still the e string slipping out of the neck. Other wise I got used to the neck and I'm having lots of fun with the guitar.

Thanx!!

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digiprod

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1,552. Jun 15, 2011 2:40 PM (in response to RichRenken)

Re: Expected Release Date???

Line6RichRenken wrote:

laelamiles wrote:

Rich, can you guys fix the '59 switch issues once and for all?

There are multiple reports of the NEW '59 switch failing. The claim is that the soldering work is bad.

This leads me to believe the original switch was fine in the first place and that you guys fixed the wrong thing.
Seriously. Once and for all!

The new switch was the right fix. The old switch failed mechanically. The new switch is solid.

The new issue was when they switches were reworked there was some flux left behind that would not affect a normal guitar switch but our switch has wiring that works with the digital side of the guitar and the flux would warm up a bit and cause a short. We fixed it and going forward, these will not be reworked, they will come from the factory ready to go.

Oh the humanity!!!

Rich, seriously there are several reports of what looks like very similar switch problems as before that have been recently posted. These 59s were just delivered new ones I believe. Having these new issues still points to a QC issue. Needs to be addressed. If it is great.

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RichRenken

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1,553. Jun 15, 2011 2:45 PM (in response to gtrman100)

Re: Expected Release Date???

gtrman100 wrote:

Thanks for your detailed report. I think you should contact Rich Renken- he's the consumer relations guy at Line 6 for Variax. I've met him- he's a real standup guy. He delayed the release of the JTV's because he went to Korea to oversee the release and wasn't happy with what was happening. He takes reports like yours very seriously. Some things, like the finish on the back of the neck(which is fine to me, almost identical to my Andersons), I'm sure won't be changed, but he might be able to take care of you on your other issues. Good luck.

He has contacted me. I am emailing with him. In fact any of you can email me at richrenken@line6.com. I am only one guy but I do get to all of these emails.

I am Line 6 guys. I am the one in here and I have been reading fatjac and others issues and seeing what we can do about them.

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laelamiles

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1,554. Jun 15, 2011 2:45 PM (in response to RichRenken)

Re: Expected Release Date???

Line6RichRenken wrote:

laelamiles wrote:

Rich, can you guys fix the '59 switch issues once and for all?

There are multiple reports of the NEW '59 switch failing. The claim is that the soldering work is bad.

This leads me to believe the original switch was fine in the first place and that you guys fixed the wrong thing.
Seriously. Once and for all!

The new switch was the right fix. The old switch failed mechanically. The new switch is solid.

The new issue was when they switches were reworked there was some flux left behind that would not affect a normal guitar switch but our switch has wiring that works with the digital side of the guitar and the flux would warm up a bit and cause a short. We fixed it and going forward, these will not be reworked, they will come from the factory ready to go.

Oh the humanity!!!

Thanks a lot! It is good to hear Line6 is aware and on top of the issue. In the end that is enough to satisfy me... so, thanks!

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RichRenken

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1,555. Jun 15, 2011 2:47 PM (in response to cwallmeier)

Re: Expected Release Date???

cwallmeier wrote:

Hi Rich,
What I meant was that the back of the neck was rough by the 12th fret, but really rough, it even hurt to play. But I got it done and my guys did it for free (they made some remarks about the finishing themselfs, but I don't have a problem with it anymore). The frets were ok, only problem is still the e string slipping out of the neck. Other wise I got used to the neck and I'm having lots of fun with the guitar.
Thanx!!

Oh, the flat finish on the back of the neck was so ruff that it hurt physically? What did they do to fix it?

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RichRenken

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1,556. Jun 15, 2011 2:54 PM (in response to digiprod)

Re: Expected Release Date???

digiprod wrote:

Line6RichRenken wrote:

laelamiles wrote:

Rich, can you guys fix the '59 switch issues once and for all?

There are multiple reports of the NEW '59 switch failing. The claim is that the soldering work is bad.

This leads me to believe the original switch was fine in the first place and that you guys fixed the wrong thing.
Seriously. Once and for all!

The new switch was the right fix. The old switch failed mechanically. The new switch is solid.

The new issue was when they switches were reworked there was some flux left behind that would not affect a normal guitar switch but our switch has wiring that works with the digital side of the guitar and the flux would warm up a bit and cause a short. We fixed it and going forward, these will not be reworked, they will come from the factory ready to go.

Oh the humanity!!!
Rich, seriously there are several reports of what looks like very similar switch problems as before that have been recently posted. These 59s were just delivered new ones I believe. Having these new issues still points to a QC issue. Needs to be addressed. If it is great.

Was I not clear above? The new switch is mechanically solid. The flux caused the new switch to fail and with the flux cleaned up, no problem. I said the new one still had a QC issue we figured out and solved. Very easy fix. So I am with laelamiles, can we get it fixed once and for all. I agree with the frustration.

The guitars that are on the ocean now will not have this issue because they were not reworked. Knock on wood.

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cwallmeier

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1,557. Jun 15, 2011 2:57 PM (in response to RichRenken)

Re: Expected Release Date???

it was so rough that after a while playing, my thumb was really red and hurt as if I had rubbed against something really rough , I meant it when I said it was rough!! They just used some sand paper until they got it as smooth as the rest of the neck was and used some sort of wax on teh hole neck to make it even smoother. I hope it helps! I was really mad as I got the guitar but as I said before I got used to it and the things I couldn't get used to, got repaired.

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RichRenken

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1,558. Jun 15, 2011 3:00 PM (in response to variaxlover)

Re: Expected Release Date???

variaxlover wrote:

Well there it is -- totally different opinions on the 69 necks. Not sure how to explain that. gurumonkey's is smooth as butter; cwallmeier's, fatjac's and mine all felt rough and unfinished. Maybe we got bad ones . . . or as I once wrote to Rich, maybe it's a matter of differing body chemistries! I happen to have very dry hands; I've never had the issue of sweat and dirt build-up on the necks that I've seen with many other guitarists (you can feel it when you play their guitars -- gross)! But it seems that dry hands _should_ work well with a "satin" finished neck. I've had good experiences with those on other guitars -- but NOT with the 69 I had. Could it be that some 69s escaped the factory without the final finishing process on the neck?

Satin or glossy is a very personal thing. We have to make the call. So the 59 has glossy and the 69 and 89 have flat finishes. Just like Tyler and many other boutique builder's customers love. But it is not for everyone.

I wish there was a real transporter like in star trek. I would love to beam myself out to check out these myself. If any of you guys with the "ruff" finish live in L.A. let me know, I would love to see what you are seeing.