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1049 Views 1 Reply Latest reply: Aug 20, 2010 11:29 AM by Kneehow RSS
Nathantongier Just Startin'
Nathantongier
23 posts since
Mar 7, 2007
Currently Being Moderated

Aug 17, 2010 9:25 AM

No online software support

Hello, I am a soldier currently stationed in Afghanistan. While many soldiers out here are able to enjoy unrestricted internet access, allowing them to update software, I am in a remote location which only allows military internet capabilities. While this network does allow me to access the Line6 website, it does not however allow me to download anything that is not directly from a military source. Is Line6 able to mail software updates through convetional mail?

Tags: ux2, software, riffworks, problems, podfarm, download
  • Kneehow UberGuru
    Kneehow
    6,750 posts since
    Dec 26, 2007
    Currently Being Moderated
    Aug 20, 2010 11:29 AM (in response to Nathantongier)
    RE: No online software support

    Hi,

       

      We've created a support ticket for you so we can resolve this issue offline. Please respond to the ticket. Thank you...

       

      A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

       

      http://line6.com/account/tickets/view/

       

      What is a Support Ticket?

      http://line6.com/community/docs/DOC-1422

       

      Regards,

      L6Perry

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