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8106 Views 26 Replies Latest reply: Dec 22, 2010 3:02 PM by KimtheButcher RSS
KimtheButcher Just Startin' 43 posts since
Sep 2, 2010
Currently Being Moderated

Sep 29, 2010 5:36 PM

Toneport UX1, poor driver and buffer changes do NOTHING!

Guys at Line6,

 

I have been having issues with the poor drivers/firmware corresponding with my Toneport UX1.

 

The issue is this:

Using the device in Cubase 5, very distinct pops, distortion, crackles, and just a FIZZ type signal, for around 5 seconds - this happens every 15-20 seconds during playback, both in DAW and natively in OS (for example playing mp3's also through Winamp).

 

My issue is that changing the buffer settings, both WITHIN MY DAW AND IN THE LINE 6 CONTROL PANEL SETTINGS, does nothing to recify this.

 

i have uninstalled, reinstalled, etc too many times to mention, and frankly, i am over the issues that come with this device. What is the point of having this as a recording device IF IT DOES NOT WORK?

 

Now, I would like to know why the change in buffer settings in my case does nothing to alleviate this. i have narrowed it down to the UX1 as my Delta 44, and AC-97 on board card work FLAWLESSLY.

 

Also, i installed GearBox recently and this issue has worsened severely since then.

 

My system has nothing to do with this issue, as i have contained the problem to the toneport alone.

 

I note this has been an issue for a number of years now with AMD users also. Not on.

 

So - when are we to receive working drivers that fix these issues for people? When are we as customers to receive applications AND SUPPORT that works? I was planning to upgrade both to POD Farm 2 VST, AND the metal shop/effects packs, but....if the device/software does not work for me now, then upgrading and wasting another $300 or so on a product that does not work as is intended would be even more of a waste of my time.

 

Looking forward to any assistance at all, and to having a device i can actually use to record as opposed to using it as something i sit my empty coffee cup on.

 

EDIT: Also, if i leave the session, with no audio playing, within 10 minutes or so of leaving the session in cubase i just get a wall of white noise, the only way to stop this (temporarily) is to reset the UX1 device within Cubase' VST audio system dialog.

 

i look forward to a swift resolution of this issue all at line6.

  • ricksox UberGuru 11,600 posts since
    Mar 28, 2006

    Kim,

       

      We just released drivers that should improve on these issues yesterday. Please download driver 4.1.1.7 and see if your situation improves. Thanks.

       

       

      Line6Miller

  • ricksox UberGuru 11,600 posts since
    Mar 28, 2006

    Hi Kim,

       

      Any update on how the new driver is performing on your system?

       

       

      Line6Miller

  • ricksox UberGuru 11,600 posts since
    Mar 28, 2006

    Kim,

       

      That burst of white noise historically has been contributed to certain chip set issues. Common driver issues will pop and click but not discharge white noise.

       

      Take a look at this FAQ to see what I mean:

       

      http://line6.com/community/docs/DOC-4282

       

      I think in your case (and this is rare)you may want to try a PCMCIA USB card on your computer. i've had to do this with an old DEll Desktop I had and it worked beautifully.

       

      What's odd is that this driver has improved performance on so many others' iCore machines.

       

      We're still working on the driver and trying to make it better.

       

       

      Line6Miller

  • ricksox UberGuru 11,600 posts since
    Mar 28, 2006

    Hi Kim,

       

      The latest driver release was to address some pops and clicks and drop outs attributed to issues on our end. I believe we've improved the driver a great deal but I know it's still not perfect. That's why we're still working on it.

       

      Bursts of white noise can be pretty difficult to trouble shoot and if you've already tried various PCMCIA cards etc then I'm wondering if maybe some other hardware on your system is causing this.

       

      Anyway, keep me posted with what you find out.

       

       

      Line6Miller

       

    • X-Zone Just Startin' 9 posts since
      Mar 14, 2007

      I think I narrowed down the culprit regarding glitchy audio with my TonePort UX2 installed on my Win 7 x64 Home Premium laptop. It's the Line 6 Driver Control Panel that's packeged with the GearBox installer that was released back in March of this year. Everytime I open it, whether through GearBox or in the Windows control panel it causes the rundll32.exe or Shell32.dll to crash, so anything windowed becomes unresponsive, and have to kill the unresponsive windows with task manager. I also tried the new driver released a week ago

       

      But, I found a, solution... I manually deleted the Line6 control panel named Line6DriverControlPanel.cpl. Anyway after deleting it... no more crummy audio. While it certainly wasn't the wisest thing to do, it hasn't caused any system instability, and my TonePort and GearBox still function as normal.

  • Kneehow UberGuru 6,750 posts since
    Dec 26, 2007

    Hi Kim,

       

      One thought occurred to me after reading through this post... to really isolate the possibility of you having a faulty UX1: can you install the latest software on a completely different host computer and observe the audio I/O quality and behavior on that system?

       

      It's easier for us to do this, since we have multiple computers in the support office... so I understand if you don't have another machine to test on. But this would be a concrete way to really isolate the issue and eliminate your computer as the focal point. Should this very same UX1 behave identically on a completely different host computer (ideally with a different but compatible operating system), we can point our fingers at the UX1 itself.

       

      Just a thought,

      L6Perry

      • deathvn Just Startin' 4 posts since
        Apr 1, 2010

        Wow, I have the same issue - http://line6.com/community/thread/47289?tstart=0 - but I didn't know Kim's topic. I'm using XP OS, I've just reinstalled the OS then I will test with ASIO4ALL driver and extra USB port with my Toneport UX1.

         

        Thanks Kim and Line6Miller for the topic!

          • deathvn Just Startin' 4 posts since
            Apr 1, 2010

            Hi Kim,

             

            Could you show me your buffer settings in Cubase or another application? I'm trying to find out the better parametters to reduce all click, pop and distortion. I make a test with Adobe Audition, follow reccomended settings of Adobe:

             

            First try a Total Buffer Size setting of 1 second using between 8 and 12 buffers. If that doesn't reduce distortion, try 4 seconds using 12 buffers. Some cards require that the Total Buffer Size be set to 12 seconds using 12 buffers.

             

            but it stills some clicks.

             

            I don't know the real issue is at the driver or at the settings.

  • ricksox UberGuru 11,600 posts since
    Mar 28, 2006

    Hi,

       

      I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

       

       

      http://line6.com/account/tickets/view/

       

       

      Line6Miller

  • notnuffsleep Just Startin' 1 posts since
    Apr 21, 2006

    Hello All,

     

    I've had my toneport ux1 (red face) for many years, and haven't had ANY problems whatsoever until this month...

     

    I've been frequently getting the aforementioned random instances of the wall of white noise...  both in DAW (Cubase 5, Ableton 8) as well as in normal listening (Quicktime, Windows Media Player, Media Player Classic)

     

    I've rolled back the drivers to previous versions to no avail.

     

    I have run the DPC checker while the 'wall of white noise' is choking my monitors, and it says "This machine should be able to handle real-time streaming of audio and/or video data without drop-outs."

     

    I'm running 64-bit Windows 7 (which has been installed for about a year) with an Intel Core2Duo E6600 and 4GB of Patriot DDR2

    The toneport is connected alone to a 5 USB, PCI card

     

    I've also installed the unit in my Dell XPS M1530 laptop... absolutely the same issues...

     

    I am starting to think that my little toneport is on its last legs. please advise.

    • Line6Tony Line 6 Support 1,917 posts since
      Jan 16, 2007

      I have re-opened the ticket to discuss this issue further with you. It was assigned to me, but I can’t explain why it was not made visible to you after Line6Miller’s last response.

       

      After reviewing the thread and the ticket, I see that we’ve responded to all of your posts within 1-3 days in an effort to understand and diagnose your case. You’ve acknowledged this responsiveness throughout the thread and ticket.

       

      We’re sorry to see that you’ve experienced undesired audio performance from your computer system, even while using the improved driver that has worked on numerous Windows systems, including your Latitude laptop. Our engineers have not been able to reproduce the issue on our systems, although two others in the thread have seen similar symptoms but on different systems.

       

      As you may know, almost every personal computer is a unique hardware and software environment. If one or more variables, including a given device driver, in the system don’t interact well with the rest of the system, the result can be undesired performance. Thus, we have provided a USB Audio Issues FAQ that describes what configuration variables numerous users have identified as the root cause of their audio issues.http://line6.com/community/docs/DOC-4282

       

      To help users understand the nature of USB audio issues, we begin the FAQ with the following:

       

      “It should be noted that the complicated interaction of hardware and software on differently configured systems will produce different results, including failure with a small number of computers, regardless of device or manufacturer. The successful use of the USB audio hardware on another computer usually indicates that a problem with the original system needs to be addressed. There is no one-size-fits-all resolution to ensure error-free performance of audio devices on computers, but most USB interrupts can be resolved by one or all of these actions that we have seen help other users…”

       

      We are confident that most audio interface manufacturers will not argue against that statement. Our research of their web site’s support pages has revealed that the suggestions in our FAQ have worked for their users as well.

       

      We strongly suggest that you try all of the suggestions in the FAQ, including BIOS changes and/or a hard drive reformat. There have been new procedures added since we last asked you to review the FAQ. As difficult as those procedures may be, they are among the methods that have proven to help many other users correct their system problems. Until you do so, the possibility of your system’s configuration being the root cause of the issue exists.

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