Hi,

I had issues with this due to a conflict with my Logitech Webcam device driver. Really annoying. According to Nick, the problem is the Logitech driver, not the Line 6 driver. So, if you have a Logitech, disable the driver and see if that helps.

David.

Sounds like a driver conflict though. I'd disable any drivers ypu don't need and see if the problem goes away, then turn on one at a time until the problem returns.

Perhaps not, but it'll help you work out what driver it is conflicting with and that may help point to a solution.

Well, I tend to agree I must admit. I've only had this with the Line 6 driver, and it was with my X3L. However, I don't know what your chances are of getting them to fix it as not many people seem to be affected so in the meantime I'd at least try to isolate what it's conflicting with to see if there's any way around it because I completely agree with you, it's really annoying.

Hi

Any BSOD issue is really annoying.  I don't think apart from David (Ozbadman) I've seen any other reports of plugging/unplugging an HD500 causing a BSOD on this forum yet.  With David's system he identified a conflict with his Web cam driver, but knowing what it is, he is able to control the situation with some workarounds.

Given that, so far, the problem seems to be quite rare, I would deduce that the POD HD500 driver is pretty stable, so the likelihood of the problem being the HD500 driver itself is lessened.  I work in IT and can tell you that the causes of BSOD behaviour are widely varied and often hard to pin down, but some of the causes I see coming up time and time again are:

Dodgy memory modules

Overclocked systems that are simply not stable

Non WHQL certified graphics drivers

Unsigned third party hardware drivers

Device conflict

PC power supply of poor quality and under performing by under-delivering voltage and/or current

Anti-malware software

Background non-essential applications

Overheating system

BIOS requires update

Can you provide some specifications on your PC please?  Is it a self built system, or one made by one of the big manufacturers (HP, Dell etc...).  What CPU does it use; how much RAM does it have (make); if self build, what motherboard did you use; what operating system; what other devices are attached; etc... ??

I don't think the problem is the HD500 driver FWIW.  I do think the problem is specific to your system.  You may find some clues if you view your computer's system logs and if you are able to interpret them.  The huge variety and inter-compatibility of devices that are available for PCs is a large part of this type of problem, because not all compatible devices are as compatible as they could be, and there is no overall control of who can make what for the PC and claim compatibility, whereas with Apple there is tight control and that's why these sorts of issues are less in evidence with an Apple machine in general.

Good luck

Regards

Nick

Hello Lars,

  Do you happen to have any software that might be include virtual MIDI cables?

  Here's an FAQ that may help. We recently discovered some conflicts with these types of softwares.

  http://line6.com/community/docs/DOC-2101

  Let me know either way. If this doesn't apply to you then we can create a support ticket for you and gather the appropriate crash logs etc. Thanks.

  Line6Miller

Hi

That system spec looks the business.  Asus motherboard and Intel i7 should be OK.  Memory make - would be useful,  I know that Cubase is very good at pinpointing dodgy RAM modules and causing BSOD issues - it always has been.  I learned a long time ago to make sure I bought decent and branded memory if building a DAW - Crucial or Corsair are my main favourite choices.   I also learned that a good quality power supply is essential rather than going for one based on how inexpensive it is.

Now, you mention a Creative Web cam but that it wasn't connected.   Hmmm - I once had a Logitech Webcam on my old Acer Travelmate 8104WLMi Win XP Pro SP3 and although not directly related to the HD500 it is related to my Line 6 FBV Shortboard MkII - when I first had my new FBV Shortboard MkII last year it just would not install at all on this particular laptop, and although I hadn't actually used the Web cam or had it connected since about 2007, the Web cam's drivers were still installed on the computer and they were responsible for the FBV not being recognised. My point here is that the device may not have to be connected to the computer to cause problems with your HD500 - and I'm not pointing my finger at your Web cam here necessarily.

Nick