I have been having this issue as well, but with one extra symptom. Every few minutes I will get a very loud click. I tried changing bands and setup, but the click persists. Just one pop every 5 minutes or so, sometimes even less than that.

Hi guys at Line6,

I use to live in the US but I'm now in a small country in South East Asia called Malaysia. Love line 6 products, effects, amps, recording equipments, etc.

I received in the mail a couple of days ago a unit of the G50 that I bought from an authorized dealer here. I have to say that the build quaity is amazing, but as soon as I integrated it with the rest of the pedals on my board & started playing, I noticed signal dropouts!! So frequent (every 30 seconds or so) that it becomes so unbearable!! I tried changing the output from the main to the aux, it seemed to improve the signal dropout... but it still occurs.

I also tried it in a small rehearsal studio, about 18' x 18', signal seems to be more consistent, but still drops out. 

I actually purchased this unit as my band was going to play at a big arena (audience of 15,000). I brought the G50 along for the sound-check session a day before the gig and found that signal drop-out became much much worse... My signal drops every 3 seconds or so! I tried 24 combinations (every channel with low and high power) and I still cannot improve the situation. So, I sadly went back to the leash (but still rocked it!)

This is NOT what I paid US$400 for!! I'm going back to the store tomorrow either to get it fixed, get a replacement unit, or get my money back.

I have read the Signal Dropout FAQ at http://line6.com/support/docs/DOC-2217 & I am pretty sure that I have taken every reasonable step to make the transmitter and receiver work at their best.

PLEASE HELP ME! This is the first time I am not satisfied with my Line 6 product purchase!

Yes, when it drops out, the RF LEDs first turn RED, then off, then back to green (all 3 LEDs).

I am using the factory power supply that came with the set (DC-1G). 

FYI - I mounted the receiver on my pedal train pro (large board, metal frame, 16" x 32" if I don't rmbr wrongly).

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Let me also answer the other questions that you may have for me:

Have you tried a set of fresh batteries?

I have tried 2 different sets of NEW batteries, the drop out persists.

Are your antennas connected firmly and splayed at 90 degrees (G50, G90)?

Yes they are connected firmly at 90 degrees.

Does this happen in all venues or just one/some?

It has happened at 4 venues (big and small) that I tried using the G50 (and it is really unacceptable...)

Have you tried it with more than one instrument?  More than one amplifier?

I tried it with 4 different amps and 2 guitars. The droup out persists.

Do you have clear line of sight?

Yes!! (I tried from 3 feet away to about 50 feet away) Doesn't seem to help improve the drop out.

Are other XD-Vs or Relays operating on the same channel

Although I'm not exactly sure, I don't think so. But in the most extreme condition that I tested the unit at (a stadium), the engineers confirmed that none of the wireless mics operate at 2.4GHz.

Do you have the receiver’s antennas near any intentional transmitters such as In-Ear Monitors, etc?

No. I don't have any other wireless receivers near me (and I don't sing, so there are no wireless mics around me either).

Is the transmitter in your pocket?

It was on my strap, quite near the knob.

Is the mute function engaged?

Obviously not. And I also used the LOCK function to ensure that I don't accidently hit the mute button.

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Please do let me know if you have any other questions. I REALLY REALLY NEED HELP HERE!

Thanks!!

Just came back from the official Line6 distributor's outlet here in Malaysia. They actually tested the unit but could not replicate the signal dropout in their store... strange. They actually wanted to replace the whole set, but didn't have any stock at that moment. However, they did have a few new transmitters around & decided to replace that first & have me test it out to see if it would solve the problem. I'll check it out tonite when I get home.Will report back here again. 

BTW, the official youtube video on the G50 says that it is almost impossible for anything to interfere with the digitaly encoded signal; does this still hold true when the G50 is operating on a stage in a stadium that can accomodate 60,000 people? (plus, with at least 8 - 10 wireless mics around, wifi, radio, etc) The sound engineers told me that it is likely that inteference is causing the signal dropout...  

I know for a fact that no wireless units are problem-free, but if my replacement transmitter unit still gives me signal dropouts in the conditions i meantioned earlier, can I conclude that the replacement unit is also faulty?

Thanks a lot for the earlier quick response! :-) 

I tested out the replacement transmitter at home, seems ok, not getting anymore dropouts. I almost flatted a new set of batteries and the signal is still going strong and steady (even when there is no line-of-sight). Good sign!

Going to test it in a larger hall this weekend, hopefully there will be no more signal dropouts.

Can you please send me the answers to the questions I posed above so I can make suggestions.  Other wireless in the room is usually not the cause of dropouts unless it is very near to the receiver's antennas as compared to the distance you are away with the transmitters.

The aux out will make no difference if the problem is that you are experiencing RF dropouts.

My concern is where your in-ear transmitter physically is in relationship to the antennas on your Relay. 

For a quick check see if the problem goes away if the in-ear transmitter is turned off.  Transmitting and receiving antennas usually need to be about 6 feet apart ... even further if you are using paddles on either.

Interference never causes a change to audio quality.  If a Relay fails it just mutes to silence.

If the problem you are describing is from the Relay then there must be a hardware issue.  You should send it in for service.