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5102 Views 25 Replies Latest reply: Jan 17, 2011 12:54 PM by Nathantongier RSS
Nathantongier Just Startin' 23 posts since
Mar 7, 2007
Currently Being Moderated

Dec 3, 2010 9:45 AM

KB37- no keyboard sound

Just bought a KB37. I was having issues with the software earlier but now that thats resolved I'm still having issues with it.When I have the provided software (Reason Adapted) that is supposed to work with the KB37 to generate various keyboard activated sounds opened, I get no sound whatsoever when I press the keys. The software reacts on my computer, ie. the graphical representations of the keyboard on the left side of each "rack" unit in the software light up, the software VU meters react as well as the level lights, Even when I go into options/preferences/keyboards and control surfaces, it shows the Line 6 KB37 avatar and it has the little green "I'm working ok" checkmark there. I've checked all my volume levels, I've plugged my headphones into the headphone jack as well as both analog outputs and still I get nothing. The VU meters on the device itself don't react either. All other audio activity works just fine. I can play my guitar through it, listen to audio files from my compter, and even play the audio from movies on my computer through it, but no audible audio signal seems to be generated when the keyboard is played even though the software reacts as if it is. I tried un-installing and then re-installing the Reason software and still nothing. Whats going on here?

  • TheRealZap Expert Line 6 User 11,829 posts since
    Dec 22, 2006
    Currently Being Moderated
    Dec 3, 2010 9:58 AM (in response to Nathantongier)
    Re: KB37- no keyboard sound

    did you read my responses here:

     

    http://line6.com/community/thread/50245

     

    and here:

     

    http://line6.com/community/message/209922#209922

     

    and if so... might help to know how far you got....

  • Line6Tony Line 6 Support 1,917 posts since
    Jan 16, 2007
    Currently Being Moderated
    Dec 7, 2010 10:57 AM (in response to Nathantongier)
    Re: RE: KB37- no keyboard sound

    Hi. I think the first thing to do is play a demo song in Reason. You will probably get output and hear it. If you do, there is likely a routing issue in Reason in the song you're working on.

     

      In your song, if you hit the Tab button on your computer keyboard, the back of the rack is shown. The routing should be Mixer L-R Master out to Maximizer L-R input, then Maximizer L-R output to 1-2 in the Hardware Device (you may have to click the small triangle on the left to unfold it). Play the keyboard, and you should see MIDI signals in the device you're playing, and audio signals in the mixer's master meters, the Maximizer meters, and the Audio Output meters at the top of the rack. As well, you should hear the keyboard.

  • Line6Hugo Line 6 6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    Dec 13, 2010 11:04 AM (in response to Nathantongier)
    RE: KB37- no keyboard sound

    Nathan,

       

      Going back to Reason, Go in the Edit->Preferences-> Audio page.  Please ensure that you have the Audio Card Driver set to ASIO KB37.  Then test the Demo song.

       

      Let me know if you get any traction with this suggestion.

       

      Regards,

       

      Line6Hugo

  • Kneehow UberGuru 6,750 posts since
    Dec 26, 2007
    Currently Being Moderated
    Dec 14, 2010 3:44 PM (in response to Nathantongier)
    RE: KB37- no keyboard sound

    Hi,

       

      I believe you have the USB device drivers installed OK, based on everything you've mentioned previously. Quick checklist:

       

      1. You can successfully stream computer audio through the KB37's headphone output. This is to re-confirm that the KB37 is functioning correctly as a USB audio output device.

       

      2. Within Reason Adapated.

       

      A. Edit/Preferences/Audio. Make sure the ASIO KB37 is selected.

       

      B. Edit/Preferences/Keyboard & Control Surfaces. If there are any previously created "Attached Surfaces", please highlight those and click "Delete". The idea here is to remove all previously created devices.

       

      When nothing exists in that list, let's click "Add". Select "Line 6" for Manufacturer. Select "KB37" for Model. In the MIDI Input drop-down list, select the "Line 6 KB37" option.

       

      C. In one of the Reason Adapted devices (pick one) and click on the Patch Browser. Load this device with a Sound Preset of your choosing... just make sure it doesn't say "Init Patch" on the Reason device's virtual LCD screen.

       

      If you have the Phones knob up, headphones connected, you should hear a virtual synth sound being triggered by your keyboard input on the KB37. The VU Meters should register audio signal being passed through. Of course, make sure your headphones are connected to the KB37's headphone jack.

       

      I just did this step-by-step receipe locally with my KB37 unit running Reason 5.

       

      That's all I needed to do to send MIDI note input into Reason software with the KB37.

       

      One additional place to check is the Start/All Programs/Line6/Tools shortcut menu. There should be a Line 6 Audio MIDI Device control panel. In the MIDI tab, you can load the preset map to "Reason Remote". This should enable Reason Transport control via the KB37's transport buttons.

       

      If none of this is happening correctly, I really don't know what on your end is causing the issue. Let us know your findings. Thanks.

       

      Regards,

      L6Perry

  • Kneehow UberGuru 6,750 posts since
    Dec 26, 2007
    Currently Being Moderated
    Dec 16, 2010 2:26 PM (in response to Nathantongier)
    RE: KB37- no keyboard sound

    Hi,

       

      The KB37 is capable of two different functions over USB: (1) audio I/O or (2) MIDI input to computer software applications.

       

      One of the pre-requisites is to have a good USB driver installation on the operating system of the computer. It wouldn't take very long to try the following... download and install the latest Windows USB device driver for the KB37 here: http://line6.com/software/readeula.html?rid=3523

       

      You'll want to disconnect the KB37 from the USB port before doing this.

       

      I have another guess: did you install POD Farm software from the CD that came with the KB37 initially? This disc has a much older set of software components. Can you confirm you software installation history (i.e. "I installed from the CD that came with the KB37 first and then went online... or, I completely bypassed the CD that came with the KB37 because these days, it's common for audio companies to post newer software/drivers on their website for users world-wide to access that are updated for newer operating systems exist, etc."

       

      Let us know.

       

      I wonder if there's an older version driver on your system causing the glitch. Ideally, the audio output from Reason Adapted should be no different in behavior than that of POD Farm or iTunes, your web browser, and so on... assuming that the KB37 is set as the default Windows audio output device.

       

      Regards,

      L6Perry

  • Kneehow UberGuru 6,750 posts since
    Dec 26, 2007
    Currently Being Moderated
    Dec 17, 2010 10:59 AM (in response to Nathantongier)
    RE: KB37- no keyboard sound

    Hi Nathan,

       

      Compared to the information in your initial posting, much needed info to help you out has finally surfaced.

       

      Yes, internet is a requirement for getting most of our software/USB based devices setup. We had absolutely no idea at the start of your inquiry that you were stationed overseas in Afghanistan under a different set of circumstances that most users function in.

       

      It's probably safe to say that at this point in time, not a whole lot will be possible unless you somehow find a way to have internet access. Activation of features within a POD Studio USB device after a software installation does require Internet, yes. I also do believe that the real cause of your initial question is the driver (version). From our perspective, it would be ideal for you to get a hold of the most current Windows USB driver (from that link I provided you previous); I've downloaded driver installers from a different location and copied the .exe to a USB flash drive or SD card as you mentioned and taken it to a different computer.

       

      I think the hurdle is your Internet permissions/accessibility. All of our suggestions we can recommend pre-suppose that this is not an obstacle. Sorry that we can't help out in that department.

       

      Everything else we suggested previous remains. Thanks for at least providing a clearer picture of your end of things. It does make more sense now what you're experiencing.

       

      Regards,

      L6Perry

  • ricksox UberGuru 11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Dec 17, 2010 11:35 AM (in response to Nathantongier)
    RE: KB37- no keyboard sound

    Hello,

       

      Our audio driver has so many layers that it's totally possible that the driver is the issue despite the fact that you get output in POD Farm.

       

      Can you stream audio through the KB37? Like through a media player like iTunes?

       

      Also, I noticed that you have a beta version of Record installed on your computer. What I would suggest is uninstalling that along with Reason Adapted and then reinstall just Reason Adapted.

       

      To uninstall Record, open the control panel and choose "Add/Remove Programs" ("Uninstall a program" if you're on Vista). Select the Record Beta from the list and click "Remove".

       

      To uninstall the CodeMeter Runtime Kit, open the control panel and choose "Add/Remove Programs" ("Uninstall a program" if you're on Vista). Select the CodeMeter Runtime Kit form the list and click "Remove". All CodeMeter driver files and the entries in the registry will be now removed from the computer.

       

       

      Line6Miller

  • ricksox UberGuru 11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Dec 17, 2010 12:01 PM (in response to Nathantongier)
    RE: KB37- no keyboard sound

    When you say you are worried about losing the plug ins do you mean your saved plug in tones or the actual plug in components?

       

      Reinstalling the software will also reinstall all of the latest plug in components. Your saved tone files won't be touched.

       

       

      Line6Miller

  • ricksox UberGuru 11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Dec 17, 2010 12:12 PM (in response to Nathantongier)
    RE: KB37- no keyboard sound

    All of your licenses are tied toy our hardware, not your computer so you won't lose anything.

       

       

      Line6Miller

  • Kneehow UberGuru 6,750 posts since
    Dec 26, 2007
    Currently Being Moderated
    Dec 17, 2010 1:55 PM (in response to Nathantongier)
    RE: KB37- no keyboard sound

    Hi,

       

      You can uninstall the POD Farm Version 1 software program from the computer. The amp models you're concerned about are installed into your KB37's chipset (internal hardware). Uninstalling a software program from the computer won't remove the licenses that still live inside of your KB37's chipset.

       

      Regards,

      L6Perry

  • Kneehow UberGuru 6,750 posts since
    Dec 26, 2007
    Currently Being Moderated
    Dec 17, 2010 2:17 PM (in response to Nathantongier)
    Re: RE: KB37- no keyboard sound

    Hi,

     

      I doubt it. POD Farm 1.x is just another application in the overall scheme of things. I've never encountered a scenrio where the presence of POD Farm software caused another program's inability to access a USB device's audio stream functionality.

     

      On this work computer, I have POD Farm 1.12, POD Farm 2.02, GearBox 3.72, Line 6 Monkey 1.34, RECORD 1.5, Reason 5.0 and ReCycle 2.1.2 installed.

     

      I ran into problems with the KB37 I use once where I could get audio out of POD Farm through the headphones but iTunes wouldn't stream output any longer, when the driver got corrupted for reasons unknown. The solution was to uninstall the current USB drivers, restart the computer, download a new copy of the latest Line 6 USB device driver installer, run it.

     

      Regards,

      L6Perry

     

    P.S. The Line 6 Uninstaller should allow you to select which components you wish to remove.

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