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2456 Views 14 Replies Latest reply: Jan 20, 2011 9:13 PM by bcappnyc RSS
guitarman7 Just Startin'
guitarman7
11 posts since
Jun 15, 2010
Currently Being Moderated

Jan 8, 2011 11:50 AM

Flash Memory Update Failure

Hi,

 

I tried to do the flash memory update for the HD 400 today.  It failed twice, now there is nothing on my POD and when I re-opened the Monkey it just has a question mark and won't let me try the update again?

 

Help!

 

Thanks,

 

Mark

Tags: update, problem, hd, 400, flash, memory
  • Rowbi Expert Line 6 User
    Rowbi
    7,745 posts since
    Nov 25, 2006
    Currently Being Moderated
    Jan 8, 2011 1:06 PM (in response to guitarman7)
    Re: Flash Memory Update Failure

    reset your pod by holding the channel a footswitch while powering it on.  follow the on screen instructions to carry out the factory reset, then try to update again.

     

    hopefully you follow best practice (i.e. whenever you update anything, take a backup of everything you wouldn't want to lose) and you had a backup of your custom tones, as the reset will wipe them all out.

    • guitarman7 Just Startin'
      guitarman7
      11 posts since
      Jun 15, 2010
      Currently Being Moderated
      Jan 8, 2011 4:39 PM (in response to Rowbi)
      Re: Flash Memory Update Failure

      Hi,

       

      I tried the factory reset, and I am getting a message that says Restored Factory Settings, 100% but nothing is responding.  When I open the Monkey, I still have the ? by flash memory and the POD is not functioning...

       

      Yes, I do save all of my custom tones, so at least I still have those.  By the way, I tried uninstalling the Monkey and drivers and reinstalling, but that did not help.

       

      I appreciate your help.  Any other ideas?

       

      Thanks,

       

      Mark

    • guitarman7 Just Startin'
      guitarman7
      11 posts since
      Jun 15, 2010
      Currently Being Moderated
      Jan 10, 2011 3:47 PM (in response to Rowbi)
      Re: Flash Memory Update Failure

      Hi,

       

      I replied to your potential solution that it did not work.  I do appreciate the response and hope you can try to help me further...I am a gigging musician and I really need to get this up an running again.

       

      Thanks,

       

      Mark

  • spaceatl Expert Line 6 User
    spaceatl
    4,456 posts since
    Jan 24, 2007
    Currently Being Moderated
    Jan 10, 2011 4:01 PM (in response to guitarman7)
    Re: Flash Memory Update Failure

    You need to reflash it...with success...

     

    You can bring the HD400 up in safe mode the same way you do for a reset...

    • Power up holding A.
    • connect the USB cable
    • start the monkey and try to flash it.

     

    If it isn't coming up correctly in the Monkey, kick off the driver install from Monkey, unplug the HD400 USB and follow the driver install prompts...Once the driver is in, you should be able to flash...I would suggest that you avoid installing the driver again in the all in one installs of Edit and Monkey....

    • Dezaxxx Just Startin'
      Dezaxxx
      3 posts since
      Dec 26, 2010
      Currently Being Moderated
      Jan 12, 2011 6:23 PM (in response to spaceatl)
      Re: Flash Memory Update Failure

      Big thanks for your solution spaceatl! You saved my mental health...

    • guitarman7 Just Startin'
      guitarman7
      11 posts since
      Jun 15, 2010
      Currently Being Moderated
      Jan 12, 2011 7:58 PM (in response to spaceatl)
      Re: Flash Memory Update Failure

      Hi,  I tried the steps you suggested, when the monkey came up it shows that everything is updated, but the display is still asking if I want to restore the POD so not seeing any other alternatives, I did.  I quickly says 100% restored and then won't do anything, no buttons respond and the display never changes.  So I powered it off, and powered it back up...now it says POD HD400 v1.20 Please wait and never shows anything else.  Again, no buttons respond at all.  When I reconnect the usb cord, the monkey now has the ? by the flash memory section again. I'm so frustrated about this.  Is there a line where I can call someone? Maybe there is just one small step I'm missing, but I really need to get this going again.  Thanks, Mark

      • spaceatl Expert Line 6 User
        spaceatl
        4,456 posts since
        Jan 24, 2007
        Currently Being Moderated
        Jan 13, 2011 1:07 AM (in response to guitarman7)
        Re: Flash Memory Update Failure

        sounds like the driver is whacked...have tried other USB ports on the pc?

        • guitarman7 Just Startin'
          guitarman7
          11 posts since
          Jun 15, 2010
          Currently Being Moderated
          Jan 13, 2011 6:12 AM (in response to spaceatl)
          Re: Flash Memory Update Failure

          Hi,

           

          I'll try another USB port tonight when I get home.  BTW I did reinstall just the drivers as you suggested.  Another question, when I do a reset, why won't anything work if it says it is 100% restored?  Also, I opened edit with the POD connected and it showed "no line6 equipment connected".

           

          This is essentially a brand new computer and a brand new HD400, so it's not like the ports are damaged or the cord is damaged you know?

           

          I'll let you know how it goes and if you have any other information/ideas, please let me know.  Don't know if you'd be willing, but we could exchange phone numbers and work through this...Just let me know and we could do this through email.

           

          Thanks again,

           

          Mark

          • trpoh Just Startin'
            trpoh
            1 posts since
            Oct 15, 2010
            Currently Being Moderated
            Jan 17, 2011 3:31 PM (in response to guitarman7)
            Re: Flash Memory Update Failure

            Hi

            Per O. from Norway. For your mental healt care....

            I try to update my Pod300 with the flash 1.20 as well, and the same happens to me. "please wait" and not function.

            Seems to be some bugs in this update. I am not able to pass it over 100% restore neighter, so the updating 1.20, seems to stop the prosess before foot pedal calibration be possible. look forward to some answers from the Line6 people. Let me know if some phone numbers somming up.

            BR PerO.

            • guitarman7 Just Startin'
              guitarman7
              11 posts since
              Jun 15, 2010
              Currently Being Moderated
              Jan 17, 2011 3:48 PM (in response to trpoh)
              Re: Flash Memory Update Failure

              Hi Per,

               

              I don't have an answer yet.  I'm hoping to leave work early this week sometime this week so I can call them from home.  I have tried all of the steps above with no success.  When we get it figured out I'll post what worked.  Please do the same if you figure yours out before I do.

               

              Thanks!


              Mark

    • dp500 Just Startin'
      dp500
      2 posts since
      Nov 14, 2010
      Currently Being Moderated
      Jan 20, 2011 4:02 AM (in response to spaceatl)
      Re: Flash Memory Update Failure

      Thanyou spaceatl. This worked perfectly on my HD300. Now time to JAM!

  • ZackDolore Just Startin'
    ZackDolore
    1 posts since
    Dec 15, 2008
    Currently Being Moderated
    Jan 17, 2011 6:26 PM (in response to guitarman7)
    Re: Flash Memory Update Failure

    I had the same problem today but could solve it quickly thanks to guitarman7's solution! Worked perfectly!

     

    However, I believe I found the underlying problem to have been that I used the front-USB for the first (and unsuccessful) try of updating the Pod. Once connected to the "original" USB-ports in the back of my PC, the update was easy as pie. Ehhr... with a little help of my friends! ;-) (thumbs up, bro! You saved my day!)

     

    So make sure you DO NOT USE THE FRONT-USB before you go on with guitarman7's suggestion ("Power up holding [footswitch] A; connect the USB cable; start the monkey and try to flash it") to make sure it works.

     

    Good luck y'all!

    Zack

    • guitarman7 Just Startin'
      guitarman7
      11 posts since
      Jun 15, 2010
      Currently Being Moderated
      Jan 19, 2011 8:50 AM (in response to ZackDolore)
      Re: Flash Memory Update Failure

      Hi All,

       

      Just wanted to say I appreciate everyone's input.  Unfortunately the steps didn't work with my HD400 so it's going back to Line6 on an RMA. 

       

      Everyone has been really helpful, including the folks I talked to on the phone...just appears that my unit has a glitch.

       

      I'm glad most of you have gotten yours to work again!

       

      Looking forward to getting mine back soon!

       

      Mark

      • bcappnyc Just Startin'
        bcappnyc
        1 posts since
        Jan 19, 2011
        Currently Being Moderated
        Jan 20, 2011 9:13 PM (in response to guitarman7)
        Re: Flash Memory Update Failure

        I had the same problem where the screen would just say "please wait" forever, even after a factory reset. All you have to do it connect it to your pc with the monkey, select the firmware section and hit "rollback". This will do a rollback to v1.1 (which takes like 10 minutes) after which you can reinstall v1.2 (which takes like 20 minutes). All of my presets were deleted but you can find the factory bundle download by searching in the forums. problem solved

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