I just received my JTV-89. Aside from it needing a complete setup (neck relief, intonation, etc. - not a big deal!) I believe the bridge screws are stripped. I haven't touched the bridge height. Luckily, the action is almost perfect for playing for now. Could I get replacement screws instead of having to RMA the guitar?
Another post has answered my question. I was just looking at the bridge incorrectly.