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3290 Views 12 Replies Latest reply: Apr 20, 2011 10:04 AM by kevin9739 RSS
kevin9739 Just Startin' 26 posts since
May 31, 2010
Currently Being Moderated

Apr 15, 2011 10:56 AM

Pod Farm 2 platinum - ilok & authorization issues

Hello all

 

I recently bought Pad Farm 2 Platinum and have had troubles getting it to operate in an "authorized" mode and with full amp packs, despite registering with Line 6 correctly, and Ilok. Both my Line6 and Ilok accounts show that each device has been registered properly, yet the program will not work in anything but "demo" mode with most functions / presets not available. I have tried installing on 5 different computers in the house, and not one will work with the program in a fully operational way.

 

I should be able to just use Ilok, (why I bought platinum)... But it does not have any effect. When I boot up the Podfarm, it always asks for line6 hardware and says that audio will be cut off since there is none. I do have a UX1 interface on one computer, but I bought Ilok so I could use this on any computer that I own. It is not practical to try and get this program to work only with the UX1 since my other computers have more extensive audio interfaces that I already use for serious recording.

 

When the UX1 is attached along WITH the Ilok, the program nevertheless only operates in basic functionality... Half of the effects and presets are greyed out, though audio goes through.

 

I have updated and reinstalled via the Monkey program on all systems, but in each case when installing, it always asks me "what is your hardware", and I am forced to choose UX1, even if there is none on the system just to get it to complete installation. There is no choice to pick Ilok.

 

So I am baffled as to what to do... No amp packs, or anything are allowed to be updated / downloaded: It is telling me that I have purchase those even though I bought the platinum package! I am stuck at every turn, don't know what to do.

  • TheRealZap Expert Line 6 User 11,829 posts since
    Dec 22, 2006
    Currently Being Moderated
    Apr 15, 2011 11:01 AM (in response to kevin9739)
    Re: Pod Farm 2 platinum - ilok & authorization issues

    the ilok version is ONLY a plugin....

    delete the icon it will always give you that message...

    open your recording software... add the pod farm plugin to a track... and it should work no problem.

    the standalone app requires line6 hardware.

     

    remove monkey as well... it has nothing to do with the ilok version....

    and for your information... you cannot use model packs of any sort with an iLok...

    its basically standard or platinum.

      • TheRealZap Expert Line 6 User 11,829 posts since
        Dec 22, 2006
        Currently Being Moderated
        Apr 15, 2011 4:28 PM (in response to kevin9739)
        Re: Pod Farm 2 platinum - ilok & authorization issues

        it's working using the UX1 for authorization... it wont support 2 devices with different authorizations...

        you need to completely remove the UX1...

        there is also a choice when re-installing that allows you to select line6 device or ilok...

        you need to select ilok.

         

        i noticed from the screenshots that you are using a mac... could be important information....

         

        are you trying to use platinum with the UX1? if so you will need to get a platinum license for the UX1 instead of the ilok...

        2 different incompatible things....

        why did you get the ilok if you already had a UX1?

        just trying to figure out what you are trying to accomplish and where things went wrong...

          • TheRealZap Expert Line 6 User 11,829 posts since
            Dec 22, 2006
            Currently Being Moderated
            Apr 18, 2011 12:46 PM (in response to kevin9739)
            Re: Pod Farm 2 platinum - ilok & authorization issues

            one thing i noticed on the confirmation screenshot is that it says pod farm has an active license... NOT pod farm 2...

            they are different licenses... wouldn't hurt to install pod farm 1 and see if that magically makes it work....

              • TheRealZap Expert Line 6 User 11,829 posts since
                Dec 22, 2006
                Currently Being Moderated
                Apr 18, 2011 1:24 PM (in response to kevin9739)
                Re: Pod Farm 2 platinum - ilok & authorization issues

                pod farm 2 is not simply an upgrade... its a whole new version...

                i think you need to uninstall pod farm 2, just because it may be causing more issues...

                i looked at my ilok account and it clearly shows pod farm 2...

                 

                ilok.png

              • TheRealZap Expert Line 6 User 11,829 posts since
                Dec 22, 2006
                Currently Being Moderated
                Apr 18, 2011 1:28 PM (in response to kevin9739)
                Re: Pod Farm 2 platinum - ilok & authorization issues

                i also checked my line6 account, and the only license keys there are for other devices not ilok...

                so that's normal that you would not see your ilok licenses here: http://line6.com/account/licenses/

                but you will see the ilok transaction/license here: http://line6.com/account/licenses/ilok/

                 

                which should show "deposited like this:

                ilok2.png

  • Line6Don Line 6 Support 5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Apr 19, 2011 11:11 AM (in response to kevin9739)
    RE: Pod Farm 2 platinum - ilok & authorization issues

    Hey kevin9739,

       

      To reiterate what TheRealZap has already gone over:

       

      -It appears that you have a POD Farm 1 Platinum license.

      -iLok licenses of POD Farm, enable you to use the Plug-in Version of POD Farm only.

      -At this time you should only be able to use POD Farm 1 plug in version within your DAW.

       

      Although after reviewing your account information, you are eligible for a free upgrade to POD Farm 2 Platinum. To access this upgrade please go to our Line 6 online store by following the link below:

       

      http://line6.com/store/podfarm/ilok

       

      Look towards the bottom, for your special offer upgrade.

       

      Once you upgrade to POD Farm 2 Platinum, you should be able to use POD Farm 2 Platinum as a plug in with your DAW using your iLok key.

       

      If you still are experiencing issues, please just let us know.

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