Currently Being ModeratedJun 6, 2011 11:19 AM (in response to bukko)Re: RE: Where can I get a spare chrome knob?
We have these on the webstore: https://www.globalfulfillment.net/gfsnet/(4bb5cu55cmy2shrrfa2hle45)/line6/10Expand.aspx?ProductCode=98-030-0007
But it might be faster to contact Line 6 UK... since we're here in the US. Line 6 UK handles parts/servicing issues for our customers in Europe:
Line 6 UK/The POD
+44 1788 566 566
Currently Being ModeratedJun 7, 2011 5:51 AM (in response to Kneehow)Re: RE: Where can I get a spare chrome knob?
Ok I phoned the number and got through to someone in Belgium.
They directed me to http://www.line6.be/uk
I filled in the parts request form and got the following message:
There appears to be a problem with the system.
We apologize for any inconvenience.
So far my experience with Line6 support is:
1. I asked a question a month ago which remains unanswered to this day (see http://line6.com/community/thread/62332?tstart=0)
2. I asked another question which received an incorrect answer from a member of staff and a helpful phone number which directed me to a website that doesn't work.
I'm sure Line6 are a really great bunch of guys who care deeply about their customers, so would someone like to help me out here please?
Thanks very much
Currently Being ModeratedJun 7, 2011 1:51 PM (in response to bukko)Re: RE: Where can I get a spare chrome knob?
If you have problems, I can assign your case manually via Support Ticket to our UK Service/Parts Admin.
Please let me know, since we'd like you to be taken care of.
Currently Being ModeratedJun 9, 2011 2:34 AM (in response to Kneehow)Re: RE: Where can I get a spare chrome knob?
Thanks that's good to know.
In the meantime, the UK office got back to me and I have now ordered a knob.
If anyone's interested it cost £1.50 + £3.50 postage + tax = £5.40 ($8.84).
Probably would have been better to wait until you had stock and ordered a pack of 10 for $10 then sold the unwanted ones on eBay, but I'm just glad I'm able to get one
Thanks for the help
Currently Being ModeratedJun 13, 2011 12:05 PM (in response to bukko)Re: RE: Where can I get a spare chrome knob?
Had a delivery today in a 36x18x24 box. Had no idea what it was until I saw the Line6 logo.
At least there was no way it was going to get damanaged!
Thanks for the help
Currently Being ModeratedJul 29, 2011 2:24 PM (in response to bukko)Re: RE: Where can I get a spare chrome knob?
Hey Bukko - interested to know how you cracked this one. I've done the calling the UK office and then submitting a form to Belgium bit, which did appear to work...but it's now all gone quiet. I've also posted elsewhere in this forum but also, all gone quiet.
Like you, all I want is one d*mn knob for my Spider IV!
Currently Being ModeratedJul 29, 2011 3:19 PM (in response to Lukejolyon)Re: RE: Where can I get a spare chrome knob?
Well I only had to wait a few weeks for the UK office to phone me after I submitted a request on the site!
About a week after that the knob was delivered.
(Although you could probably order a pack from the US site now and sell the spare ones on eBay!)
If it's been any longer than that I'd try contacting the UK office again if I were you.
Currently Being ModeratedJul 30, 2011 7:00 AM (in response to bukko)Re: RE: Where can I get a spare chrome knob?
I would definitely order from US if that were possible but Line 6 don't ship outside the US - hence the problem!
Guess I will just have to be patient and hope Line 6 get in touch...
Currently Being ModeratedAug 20, 2011 12:18 AM (in response to Lukejolyon)Re: RE: Where can I get a spare chrome knob?
Hooray! Line 6 UK finally emailed me on 5 August, so about a week after my last enquiries amd two replacement knobs are now on the way. Incidentally, UK does not sell the US 'kit' of several knobs in one packages - you have to buy them individually. £7 for two inc P&P.