David,

This unit came with a 2 year warranty. Is Line 6 not honoring this warranty?

Is there a direct email address or a phone number that I can use to handle this problem directly with your Support Dept.?

You may reply to my email address if you prefer.

I would appreciate any help you can give me on this problem.

Thanks for setting up the Support Ticket - but it is not working. I copy/pasted the link: http://line6.com/account/tickets/edit/155317 into my browser, but all I get is a page with these headings:

ID     Request Detail     Status     Updated

Nothing show below these headings, and I see no way to get any more information.

I received your second email directing me to this thread, so I am replying here.

My browser is Internet Explorer 8

Is there a direct email line I can use to contact Support? Or a phone number?

I responded to the Support Ticket you set up (155306) and provided all the information you requested. I have not received any response yet.

I need the cord replaced ASAP - we have a gig coming up on Saturday.

Erv Troyer

HI Don,

That Support ticket won't show up after I log in, so I can't get into it - the same thing happened with the first ticket you set up for me.

I have entered my mailing address in my personal information on my account - can you get it from there? Or I can put my mailing address in this thread on the forum. Or will you have to set up another support ticket?

These tickets are not working very good - direct email correspondence would work much better. Please pass that opinion on to your company.

Thanks, Erv Troyer

Since you posted this message I have tried several different ways to get to this ticket - and it is not there. I tried logging off, then back on - nothing. I tried refreshing the page, and I have tried to paste in the link Don sent in the last email - still no ticket.

I have tried all this on two different computers, one with XP, the other with Vista - same result - blank ticket page.

If this is not resolved in the next few hours I will have to order a cable through your online store, and and have it shipped by UPS 3 day delivery.

This is really getting ridiculous - your support ticket program just doesn't work for me.

I assume all you need is my mailing address - here it is:

Erv Troyer

1095 E  200 S

Lagrange, IN 46761

HELP !!!

Erv

Thanks for the update.  But -

1. I have a gig on Saturday, so I will have to play "pluggd in"

2. Are you sending a cord NO CHARGE as the unit is still in warranty? If so -

3. Do I still have 1 or 2 other cords on their way to me that I think I ordered in your online store? I have no way to see my "Purchase History" as it says "You have not bought anything".

4. There is not enough money in the bank account connected to my Visa card to pay for 2 cords. And I don't want 2 extra cords.

I do understand your database change - been there, did that, not fun. But this has been a "comedy of errors" from the beginning - but it really is not funny any more.

Erv

I can't do that. I tried several ways to get to the support ticket - it is still not visible.

Also "Purchase History" still says I didn't buy anything, but I got an email yesterday that says my order has been shipped, and the money is gone from my VISA account. Something is very screwed up with my account - the only thing I can do is edit my personal information.

I just hope they don't try to ship a second order....

???????????

Erv

My email address is reo43@aol.com. If you use it we can converse.

Don,

My support Ticket has disappeared - again. So I am using this Forum to contact you. I returned the extra cord to the address you gave me, and posted that information in the support ticket - at which time the ticket promptly disappeared..

On 7/22 Line6 credited my bank account for part of the cost I paid for the cord. Since the errors were their fault they should have credited the full amount. I have over $30 invested in one cord.

I DID NOT receive any email about crediting my account.

Also, I have NOT received the cord you said you were sending at no cost.

The only good news - the new cord is working OK.

Erv