Currently Being ModeratedJul 11, 2011 3:52 PM (in response to webbguitar)RE: Losing faith in my M13
Sorry to hear that you are experiencing issues with your M13.
Problems with the 1/4" jacks are not common in my experience.
The only thing I can suggest is trying the unit with a different power supply.
It does sound like the M13 will need to go to an authorized service center for repair:
You can contact the service center for an estimate as to the cost of the repair.
Line 6 Customer Support
Currently Being ModeratedJan 29, 2012 12:59 AM (in response to Line6david)Re: RE: Losing faith in my M13
Just wanted you to know that you are not alone. My M13 has ALL SORTS of hardware problems and it is VERY frustating. I have always defended Line 6 when other people talked smack but this unit is really testing my faith. Almost immediately after purchase, my M13's effect select rotary knobs began to fail. You can no longer push the knob for rows 1 and 3 to change effect types. I have to pull the knob off of the pot in order to push it in. Then the Tap Tempo/Tuner switch started to occasionally not work before eventually quitting completely. Got it repaired and now the switch for 1C is dead. Not only is it dead but it is coming loose. I can probably pull it completely out of the unit if I wanted. Also I'm pretty sure that my expression pedal output 2 is non-functional. This SUCKS. I have pedals that are 30 years old that still function perfectly (Boss, old Rats, Dunlop/MXR). Why can't such an expensive unit be manufactured to be reliable?
Currently Being ModeratedJan 29, 2012 5:31 AM (in response to webbguitar)Re: Losing faith in my M13
Why can't such an expensive unit be manufactured to be reliable?
These products were deigned for manufacturing simplicity with a goal of cost reduction and profit maximization. I see no attempt to build in ruggedness as a design goal. Building knobs, connectors and switches directly on a circuit board that is able to flex under the weight of the user makes no sense. If these units were built properly, they'd have a reinforced case and would have seperated the knobs, connectors and switches. But the cost would go through the roof due to assembly labor/time.
One of my big considerations in downsizing from the M13 to the M9 was the fraily of the design. With only one rotary / push controls, the M9 has 25% the failure potential of an M13 (for that specific problem). Also, with a smaller case, the M9 doesn't flex like the M9....plus the location of the delicate controls off to the side make them less susceptable to stress.
So - answer this question - would you pay $900 - $1100 for an M13? That's probably what it should cost. I'm sure the Line 6 executives were aware of these trade-offs and made what should be considered a "good business decision".....but it was certainly not a decision that has led to greater brand loyalty. I will never buy another Line 6 product unless I can see a teardown and evaluate whether the design isn't comprimised.
Currently Being ModeratedMar 28, 2012 4:31 AM (in response to webbguitar)Re: Losing faith in my M13
Two good friends of mine replaced their pedals, thoudands of dollars worth of pedals with the M13 and have been using it for about a year on many gigs and not one issue! Great unit!