Currently Being ModeratedOct 24, 2011 10:30 AM (in response to stikboy)Re: No Service centers, need help!
Added note - I just got a reply from the only Line-6 repair shop left in my state - the email says:
"Rob - we still do Line-6 repairs, but unless it's under warranty we suggest you just throw it away and buy a new amp since it'll be cheaper than the avaerage Spider Jam repair."
Ugh! This is my 3rd Line-6 amp, and the 3rd one that has caused me nothing but problems. Why is it so hard to get some kind of decent customer service from this company?
Currently Being ModeratedOct 24, 2011 2:11 PM (in response to stikboy)RE: No Service centers, need help!
Rob, sorry to see you run into problems with your amp. Our service department will be in contact with you and help resolve the issue. Please make sure you complete all of your contact information in your account, including your address.
I created a support ticket for you so the service department can reach you initially. Please respond to the ticket. Thanks.
Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.
Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.
Currently Being ModeratedOct 25, 2011 6:45 AM (in response to Line6Tony)Re: RE: No Service centers, need help!
My info has been updated, as well as a reply to the ticket explaining my inability to get this amp to work for more than 20 minutes a day and the inability to get it repaired since October 2009.
Currently Being ModeratedOct 25, 2011 11:46 AM (in response to stikboy)RE: No Service centers, need help!
Rob, per our phone conversation, I have written Repair RMA 60001534. Please box up the unit and mail it to:
Line 6 Service Dept - RMA 60001534
3850-A Royal Ave
Simi Valley, CA 93063
If you have any other questions, please let us know.