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657 Views 4 Replies Latest reply: Nov 17, 2011 4:45 PM by Line6Tony RSS
Duis Just Startin'
Duis
5 posts since
Feb 7, 2008
Currently Being Moderated

Nov 16, 2011 3:51 AM

Line6 Monkey can't connect to Server

Hi,

 

I've never had any problems with this but i haven't used the monkey for quite some time now. So i reinstalled the line6 monkey on a fresh system and since then i haven't been able to connect to the line6 servers to authenticate.

Things i've tried:

Switching off the firewall

Routing around my proxy server (direct connection)

 

My System: Win7 connecting from Germany using Line6 Monkey 1.43

 

I've attached a screenshot with the error message.

 

Thanks for the help in advance.

Attachments:
Tags: monkey, connection_problems
  • Rowbi Expert Line 6 User
    Rowbi
    7,745 posts since
    Nov 25, 2006
    Currently Being Moderated
    Nov 16, 2011 4:16 AM (in response to Duis)
    Re: Line6 Monkey can't connect to Server

    just a thought.  you mention you use a proxy, so I'm assuming you are using a university/college or work network perhaps?  When you bypass the proxy do you actually get internet access?  as I know here where I work (and I maintain the proxy servers and firewalls) if people try to bypass the proxy they can't access the internet... etc.

     

    Just a thought anyway.

     

    also, how about your AV protection?  have you tried disabling that? 

     

    let us know how it goes

     

    Rowbi

    • Duis Just Startin'
      Duis
      5 posts since
      Feb 7, 2008
      Currently Being Moderated
      Nov 16, 2011 5:57 AM (in response to Rowbi)
      Re: Line6 Monkey can't connect to Server

      It's a linux server in a private network which i use to filter internet traffic or for file sharing (runs 24hours). I get direct access to the internet if bypassed.

      I do not use AV protection on this computer.

       

      I installed the drivers and the gearbox software manually.

       

      If i start the monkey it also tries to connect to the server (if i'm correct), which goes smothly without delay.

       

      Here's another screenshot showing the strange version conflicts (apparently i'm from the future):

       

      loginfailure2.png

      • Rowbi Expert Line 6 User
        Rowbi
        7,745 posts since
        Nov 25, 2006
        Currently Being Moderated
        Nov 16, 2011 6:16 AM (in response to Duis)
        Re: Line6 Monkey can't connect to Server

        well the fact that it thinks the newest driver version is actually an old version, I'm not 100% sure it is connecting to Line 6 on startup.  It sounds like you're technical, so hows about looking in your firewall logs to see that the connection from monkey to LIne 6's server is getting through ok or whether your firewall isn't seeing the traffic (thus indicating it's a PC problem)... or seeing the traffic pass thus suggesting it's not a PC problem.

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