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Up to Discussions in GearBox
886 Views 18 Replies Latest reply: May 7, 2012 9:19 AM by CANARY RSS
drdoczi Just Startin'
drdoczi
1 posts since
May 17, 2007
Currently Being Moderated

Nov 16, 2011 5:58 PM

Where is the new content for Gearbox?

Am I missing something regarding new content or songs for Gearbox? The last update was August 26th. Why so slow with new songs etc.? I've been a member since the begining and it appears the new content being added is much less than it used to be. Just a handful of times during the year.

 

Has anyone else notices? Thanks.

  • Line6Hugo Line 6
    Line6Hugo
    6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    Nov 17, 2011 10:17 AM (in response to drdoczi)
    RE: Where is the new content for Gearbox?

    We just have not been updating the service with new content as much as previous years.

       

      I would suggest submitting product feedback for your concerns at the following link:

       

      http://line6.com/company/contact/productfeedback/

       

      Regards,

       

      Line6Hugo

  • Line6Don Line 6 Support
    Line6Don
    5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Nov 21, 2011 9:59 AM (in response to drdoczi)
    RE: Where is the new content for Gearbox?

    Hey drdoczi,

        

      It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered and close this thread. If you feel your question(s) have not been answered, or, if you have further questions, please feel free to re-open a support thread within our support community and we will answer your questions accordingly.

       

      Thanks!

  • tlandes Just Startin'
    tlandes
    7 posts since
    Nov 14, 2008
    Currently Being Moderated
    Feb 19, 2012 7:21 AM (in response to drdoczi)
    Re: Where is the new content for Gearbox?

    Was this question ever answered? I posted the same question today. So why are we paying for it? It has been a great product up until now. If we dont renew then we cannot access the material that we have saved, so this could be looking more like a sham. I own several Line 6 products and this is just not like them at all. i have always recieved great support from Line 6. I even tried providing the feedback that was requested by them, but i have heard nothing. Just a clear answer would be nice and if they are planning to discontinue the service then so be it, but I would sure be disappointed with Line 6 for doing so. There are so many other companies out there and Line 6 should approach this with customer consderation and at least respond.

    • bobfrapple Just Startin'
      bobfrapple
      3 posts since
      Feb 15, 2007
      Currently Being Moderated
      Feb 25, 2012 8:19 AM (in response to tlandes)
      Re: Where is the new content for Gearbox?

      I agree!  Also even if you have it saved you can't access it.  I keep paying to use the stuff I have already downloaded. I have been using it almost from the beginning and really like it. If I cancel it's gone and if I re-new I start all over.  Unless this changed it used to be tied to the device and account.  I realize it's not a lot of money and that's what made it a nice subscription but if they are going to discontinue it I would like to know.

      • tlandes Just Startin'
        tlandes
        7 posts since
        Nov 14, 2008
        Currently Being Moderated
        Feb 25, 2012 9:11 AM (in response to bobfrapple)
        Re: Where is the new content for Gearbox?

        I also find it very odd that Line6 is not answering any questions or giving any feedback on this subject. They used to be really good at customer service. Now I am beginning to doubt the company over something so small. I own a lot of Line6 products and trusted the company. Like you if they are going to discontinue the Gearbox product just let us know. I would stop pouring money into something that has gone stagnate.

        If we dont pay the monthly renewal then we loose all downloads which does not make any sense to me at all. It was or is a great service, but you know there are tons of lessons on Youtube and there are other companies out there that make PC interface equipment. I have been a long time fan of Line6 but if this is the best they can do with customer service, my great American dollars can be spent else where.

        With todays technology moving so fast I can even understand changes and even the fact that support for some equipment stops, but what I cant understand is Line6 not communicating with the customer.

        I have posted on this forum a few times now, called customer service only to be passed on to nowhere land and emailed customer service and have recieved several "tickets". still no response from them.

        Enough of my rant I have some guitar playing to do. Bob thank you for responding and allowing me to vent back on the subject. Have a great day!

        • silverhead Expert Line 6 User
          silverhead
          9,592 posts since
          Apr 1, 2009
          Currently Being Moderated
          Feb 25, 2012 10:02 AM (in response to tlandes)
          Re: Where is the new content for Gearbox?

          tlandes wrote:

           

          I also find it very odd that Line6 is not answering any questions or giving any feedback on this subject. .

          Line 6 did respond - see the first response in this thread. I expect they are not responding again because nothing has changed from 3 months ago.

          • bobfrapple Just Startin'
            bobfrapple
            3 posts since
            Feb 15, 2007
            Currently Being Moderated
            Feb 25, 2012 1:07 PM (in response to silverhead)
            Re: Where is the new content for Gearbox?

            silverhead wrote:

             

            tlandes wrote:

             

            I also find it very odd that Line6 is not answering any questions or giving any feedback on this subject. .

            Line 6 did respond - see the first response in this thread. I expect they are not responding again because nothing has changed from 3 months ago.

             

            That's the point here we are 3 months later and still nothing has changed. So now 6 months and nothing has changed.

            • silverhead Expert Line 6 User
              silverhead
              9,592 posts since
              Apr 1, 2009
              Currently Being Moderated
              Feb 25, 2012 1:52 PM (in response to bobfrapple)
              Re: Where is the new content for Gearbox?

              So I think you have your answer. I kinow it's not the answer you were hoping for, but I don't think you'll get a better one. Line 6 is not going to say "No - we never plan on providing any new content for this service again."

               

              I think it's just up to you to decide whether the current service is worth it to you.

          • tlandes Just Startin'
            tlandes
            7 posts since
            Nov 14, 2008
            Currently Being Moderated
            Feb 25, 2012 1:53 PM (in response to silverhead)
            Re: Where is the new content for Gearbox?

            Not much of a response. Am I to assume that Line6 is working towards not continuing or supporting the product? My frustration comes from the lack of response from Line6. I have opened a feedback ticket- no response, I have called Line6 - passed off to other departments until I received a dial tone, emailed customer service - no response. So what is up? I have never had this issue with Line6 in the past and I go way back to the original POD. From where I am sitting in my studio right now I can see four Line6 products and there is no telling how many products are in the studio B location. I am just surprised at how Line6 is not handling customer service very well on this issue.

            Thanks

            • Quickdraw Just Startin'
              Quickdraw
              1 posts since
              Aug 8, 2007
              Currently Being Moderated
              Mar 10, 2012 8:31 AM (in response to tlandes)
              Re: Where is the new content for Gearbox?

              I thnik we are to assume that they will continue to take our money until they decide to actually tell us that they have abandoned us.  All I ask is that they do the right thing, and give us access to the content we have downloaded before they finally pull the plug, I have paid way too much for this content.  I too have been with this service since the very beginnig, and this is a reall sad way to treat those of us that helped build this company.

          • tlandes Just Startin'
            tlandes
            7 posts since
            Nov 14, 2008
            Currently Being Moderated
            May 1, 2012 7:26 PM (in response to silverhead)
            Re: Where is the new content for Gearbox?

            BS

  • united Just Startin'
    united
    1 posts since
    Dec 12, 2007
    Currently Being Moderated
    Mar 29, 2012 3:44 PM (in response to drdoczi)
    Re: Where is the new content for Gearbox?

    im flipping out over here because I thought I was the only person complaining to line 6 about the lack of updated tracks and lessons. I called and wrote and got the bums rush when I inquired about what was going on.

    I finally received a phone call from a customer service rep who told me that it was a different department and he couldn't help me. I told him I'll wait on the phone while you go knock on there door and find out why line 6 is paying employees to do nothing. I told him that I was with line 6 from the beginning, how much I enjoyed gearbox, etc. I asked him point blank are you discontinuing the service and if so is there any way to keep the content. I mean I can understand a new subscriber having so much to catch up with before he starts wondering what he's paying for. But for the users who started from day one, it's disheartening to see Sabbath Bloody Sabbath cover since last September!

    We'll my rep answered if your not happy you can cancel anytime. But that's not the point! I don't want to cancel I want what I had which was one or two songs a week. I want new content. I want new lessons. I want what it says on your online page, "new songs and videos coming soon".

    IF this helps you guys I managed to wrangle out a free years subscription from the rep, but I would gladly pay line 6 if they got back on the ball. When my year is up, I'll lose my lessons and basically what we all paid for. I don't need another virtual amp app, as the Internet and my iPad has caught up to line 6 technology.

    Come on guys...put some money in R&D and upgrade this program, losing dissatisfied subscribers is losing potential future customers. Sorry for the long rant...I feel better now...

    • tlandes Just Startin'
      tlandes
      7 posts since
      Nov 14, 2008
      Currently Being Moderated
      May 1, 2012 7:34 PM (in response to united)
      Re: Where is the new content for Gearbox?

      I am going to every on line music store that I purchase from and I am going to write a review about Lie 6 products and the lack of customer service.  I have been a loyal customer to Lie 6 until now.

      Now I own a very worthless expensive guitar interface that cannot be used for much of anything. That set me back $200. So we lose the content and that is going to be Ok. Lie 6 will lose even more customers. There are other cool guitar gadgets to buy without wasting any more hard earned cash on Lie 6.

      If you look at my previous post you will see that all I was asking for is the truth and some good ol' American customer service.

      I would like to stay here and raise more hell, but I have about twenty or so music store websites to post some ratings on.

  • Line6Don Line 6 Support
    Line6Don
    5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Apr 27, 2012 2:50 PM (in response to drdoczi)
    Re: Where is the new content for Gearbox?

    We do not know of any plans to discontinue the GuitarPort Online service.  We are aware that we have not published new content in awhile, but we do not have a committed schedule for publishing GPO content. We ask that you evaluate it based on the content that is available now.

    • tlandes Just Startin'
      tlandes
      7 posts since
      Nov 14, 2008
      Currently Being Moderated
      May 1, 2012 7:26 PM (in response to Line6Don)
      Re: Where is the new content for Gearbox?

      BS

    • CANARY Just Startin'
      CANARY
      1 posts since
      Mar 31, 2007
      Currently Being Moderated
      May 7, 2012 9:19 AM (in response to Line6Don)
      Re: Where is the new content for Gearbox?

      I have been informed my guitar port will no longer be supported. Line 6 excuse is the competition is too much for Line 6 to compete with. What happen to you line 6? You were always the ones with great innovation? Also when did Line 6 make this decision? My belief is they knew this long before anyone here posted in this thread about the lack of new material and for Line 6 to just ignore all of its loyal customers and lie about not discontinuing Guitar Port just so they can take our money for as long as possible is a disgrace to the company. Thanks for the years I have enjoyed Guitar port and GearBox but the way you handled this situation I will no longer be a customer. I have spent large amounts of money on Line 6 equipment  but I will no longer do so and I expected better from this company. So Long and have fun taking up the a*& from JAMMIT

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