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940 Views 12 Replies Latest reply: Aug 25, 2012 10:18 AM by dboomer RSS
bigcypress Just Startin' 1 posts since
Nov 22, 2011
Currently Being Moderated

Nov 22, 2011 6:41 PM

Line 6  - XD-V30, Digital Wireless - Intermittant signal

Our church has the Line 6 (XD-V30, Digital Wireless) Mic.  All of the sudden this mic. is losing its signal no matter what channel we use and this occurs sporadically during our services.  We can go for about two weeks without a problem and then suddenly it will lose signal three or four times in one day.  Any ideal how we could correct this problem/what could cause this problem?  Just a note:  Our pastor is no more than 60 feet away from the receiver.

  • dboomer Line 6 Support 1,997 posts since
    Oct 13, 2008

    Do the RF LEDs go off when you lose audio?

     

    Is there clear line of sight between the transmitter and receiver ... no little walls or people?

     

    If you trun the transmitter off do you now see red LEDs blinking on the RF meter of the receiver?

    • Line6Tony Line 6 Support 1,917 posts since
      Jan 16, 2007

      DBoomer has asked you a few questions that might be seen as suggestions, and in trying these things you may have overcome the problem. We haven't heard from you in a week, so we are assuming that this is the case. With that, I'll open a ticket for you in the event you still encounter problems. You can also continue the conversation with DBoomer if desired.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a short cut: http://line6.com/account/tickets/view/

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.


      • chedge Just Startin' 4 posts since
        Aug 28, 2010

        I'm having the same issues.  The mic will not connect with the base unit.  The green LEDs will indicate that everything is on the same channel but the audio will not transmit.

         

        What can I do?

         

        Thanks,

         

        Chas

        • RonMarton Iknowathingortwo 357 posts since
          Jan 12, 2012

          I'm guessing, Chas, that you've already done the three checks that Don Boomer suggested at the start of this discussion, to no avail.

           

          So a little more investigation's required, best done by your "One-Two-ing" into the mic right at the receiver's front panel.

           

          Can you see the receiver's red "Audio" LED flickering "in sync" with sound at the mic, even though you can't hear anything?

           

          If so, it's likely that the problem is "downstream" from the receiver, ...perhaps a faulty connecting cable, or maybe an anonymous finger has done something like switching the relevant channel of your mixer to its "Line" input, or turned its "Gain Trim" knob all the way down. Try another cable and/or mixer channel and/or mixer to identify the problem.

           

          If, however, its "vital signs" are not present at the receiver's red "Audio" LED, we need to check on the health of the transmitter.

           

          Should it be a THH06 handheld, the only check you can perform is to ensure that its capsule (or "head") is correctly screwed onto the body of the mic. Anything else will require the whole system to be checked by a service technician.

           

          In the case of a TBP06 beltpack, its green LED should be flickering in response to sound from the mic. If it isn't, you are very likely the proud owner of either

           

          1. A faulty mic, (glasses of water are common "mic killers"...)
          2. A mic with a faulty cable,
          3. A mic and cable combination with a fault in its connector, or (hopefully not)
          4. A faulty beltpack.

           

          Condition "4" will necessitate the whole system's being taken to a technician for checking.

  • Soncoast Just Startin' 2 posts since
    Apr 1, 2011

    We have been having a similar problem. Do you have any wireless network units on the 2.4 ghz range? I have found that our XD-V30 is affecting our wirless network and we are assuming that is causing problems for the mic. It can cause our wireless signal to drop like 10 to 40 dbm depending on how close the frequency to the one in use is.

  • discoian Just Startin' 5 posts since
    Dec 11, 2011

    I am having this issue also, I will try the checks suggested above, sadly I can't do this until i'm on site tomorrow, may have to revert to some old-fashioned UHF mic's if I can't get it to play ball.

    • dboomer Line 6 Support 1,997 posts since
      Oct 13, 2008

      Not sure which issue you are talking about as there are a couple of them running through this old thread.

       

      If you have green RF leds on the receiver then you do not have a "wireless" issue.  this means that RF interference is not an issue.

       

      Are you using a handheld or a beltpack?  The most probably problem is that signal is not getting into the transmitter as Ron pointed out above ... you likely have a bad mic capsule (if handheld) or a bad mic, miccable or connector if a beltpack.

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