Community: Computer freezes when UX1 is plugged in

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556 Views 10 Replies Latest reply: Dec 2, 2011 4:13 PM by Line6david

hallflukai

11 posts since
Oct 24, 2010

Currently Being Moderated

Nov 26, 2011 2:06 PM

Computer freezes when UX1 is plugged in

I installed Pod Farm 2, but whenever I plug my UX1 into my computer everything freezes in place. My illuminated keyboard and mouse are no longer illuminated as well. There is no blue screen, everything just stops. The same thing happened during the installation process when it told me to plug the UX1 in. I have tried unplugging it and plugging it back on, and turning my comptuer off and on again.

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Tags: pod, usb, ux1

BigChas52
2,315 posts since
Mar 12, 2007

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Nov 26, 2011 2:28 PM (in response to hallflukai)
Re: Computer freezes when UX1 is plugged in

Have you tried uninstalling the drivers and reinstalling them again? Also, are you using the latest PF 2/51 install from here http://line6.com/software ? You might try a different USB port as well.

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- hallflukai
  11 posts since
  Oct 24, 2010
  
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  Nov 26, 2011 6:31 PM (in response to BigChas52)
  Re: Computer freezes when UX1 is plugged in
  
  I tried installing the drivers again, and the second I plugged it in the computer froze and all my USB peripherals started acting funky. The light on my Inspire GT was flashing between blue and red (same as green and red on the UX1)
  
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  - TheRealZap
    11,829 posts since
    Dec 22, 2006
    
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    Nov 26, 2011 6:53 PM (in response to hallflukai)
    Re: Computer freezes when UX1 is plugged in
    
    make sure you aren't using a usb hub.... if the light is flashing on the ux1, you need to download and install the drivers from the link chas provided.
    i prefer to get the drivers outside of monkey... just makes monkey run smoother.
    
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    - hallflukai
      11 posts since
      Oct 24, 2010
      
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      Nov 26, 2011 7:03 PM (in response to TheRealZap)
      Re: Computer freezes when UX1 is plugged in
      
      I'm not using a usb hub. I've tried using different ports. The light isn't flashing on the UX1, it's flashing on my inspire GT, a separate audio interface I use. The light is solid red on the Ux1. I've tried the drivers. When it tells me to plug in the UX1 I get the same freezing problem.
      
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      - TheRealZap
        11,829 posts since
        Dec 22, 2006
        
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        Nov 26, 2011 7:07 PM (in response to hallflukai)
        Re: Computer freezes when UX1 is plugged in
        
        solid red means it isn't seeing the drivers but is getting power...
        have you tried not plugging in the GT?
        is it windows or mac?
        
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        hallflukai
        11 posts since
        Oct 24, 2010
        
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        Nov 26, 2011 7:29 PM (in response to TheRealZap)
        Re: Computer freezes when UX1 is plugged in
        
        Haven't tried that yet, trying it right now. And windows
        
        Edit: Just tried it. Exact same effect. Everything froze. If it matters I'm running 64 bit.
        
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        TheRealZap
        11,829 posts since
        Dec 22, 2006
        
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        Nov 26, 2011 9:20 PM (in response to hallflukai)
        Re: Computer freezes when UX1 is plugged in
        
        shouldn't matter i'm running 64bit as well....
        is it an amd processor? look for an "usb filter" in add/remove programs...
        if you find it remove it...
        also uninstall any logitech cams if you have them...
        i've seen these things cause issues... (not always though...)
        
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        hallflukai
        11 posts since
        Oct 24, 2010
        
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        Nov 26, 2011 10:12 PM (in response to TheRealZap)
        Re: Computer freezes when UX1 is plugged in
        
        Nope. Intel i5 2500. Asus motherboard.
        
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        Line6Tony
        1,917 posts since
        Jan 16, 2007
        
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        Nov 30, 2011 4:37 PM (in response to hallflukai)
        Re: Computer freezes when UX1 is plugged in
        
        Sounds like a system confiuration issue. Are there device drivers you can disable one at a time while testing? Have you removed all USB devices during testing? Can you replicate this behavior on another computer to find if the UX1 is faulty?
        
        All the suggestions we have on troubleshooting USB audio issues are contained in this FAQ: http://line6.com/support/docs/DOC-4282
        
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Line6david
5,196 posts since
Jan 27, 2010

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Dec 2, 2011 4:13 PM (in response to hallflukai)
Re: Computer freezes when UX1 is plugged in

Hi,

We havent heard from you in a while. We you able to resolve the issues with your computer freezing?

Thanks,
David
Line 6 Customer Support

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Computer freezes when UX1 is plugged in

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