Currently Being ModeratedJan 4, 2012 10:53 AM (in response to JosephVincent)Re: Pod HD400 USB not reading on device
typically takes 48-72 hours for a response... not including weekends and holidays... they basically work 9-5 on the west coast USA... considering the holidays they aren't that far outside of the typical range... i'm sure they'll be getting to you soon.
Currently Being ModeratedJan 10, 2012 5:41 PM (in response to JosephVincent)Re: Pod HD400 USB not reading on device
If it has worked correctly in the past, has there been any recent changes to the hardware or software on your computer? Have you recently updated the flash memory on the POD HD400?
I would suggest that you use the Line 6 Driver Uninstaller to remove your currently installed drivers, it is located at:
Applications/Line 6/Drivers/Driver uninstaller
Make sure to disconnect the POD HD400 from the computer before launching the uninstaller. After this finishes, open the disc utility program located within your utilities folder, select your primary hard drive, and repair disc permissions. Restart the computer. Next make sure to install the most recent version of the Line 6 drivers:
MAC Drivers : 7.1.3
Make sure to keep the POD HD400 disconnected from the computer while uninstalling and installing drivers. After the driver installer finishes remove any additional unnecessary USB and firmware devices from your computer. Make sure to connect the UX1 directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available until you are able to launch Line 6 Monkey and detect the device.
After Launching Line 6 Monkey apply any updates that are available until you have a green check next to each component.
Currently Being ModeratedJan 18, 2012 3:33 PM (in response to JosephVincent)Re: Pod HD400 USB not reading on device
Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.
In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!
Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.
Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.