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167 Views 2 Replies Latest reply: Feb 14, 2012 3:49 PM by Line6david RSS
randallgower Just Startin'
randallgower
1 posts since
Nov 28, 2008
Currently Being Moderated

Jan 23, 2012 12:58 PM

code 80007211

I'm having problems updating the flash memory on the new pod x3 I just purchased. I keep getting the error code 80007211 and code 8000900c. I have deleted and reinstalled the driver files. I have reinstalled the firmware. I have reinstalled and made sure that I am using the latest version of monkey. In addition to this problem, whenever I have to turn off my POD and turn it back on, windows loses it's ability to communicate with it via usb. It shows that a malfunction has occured on the port that I am using and I have to restart my computer to regain communication with the X3. I have checked my usb ports and drivers; they are working fine. I'm also unable to communicate with gearbox as it will not pull up the library of sounds from the POD. I've owned two other POD's and while updating drivers and firmware has always been a MUCH involved hassle, I've never had this many problems. I've done everything I can think of besides standing on one leg and patting my head! HELP! I bought this from an individual and have a limited window before I can send it back

Tags: pod_x3
  • Line6Don Line 6 Support
    Line6Don
    5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Feb 9, 2012 5:30 PM (in response to randallgower)
    Re: code 80007211

    I would suggest that you use the Line 6 Uninstaller located at the location below to remove your currently installed Line 6 drivers:


    Windows 7/Vista  -  C:\Program Files(x86)\Line6\Tools -  Line6Uninstaller

    Windows XP -  C:\Program Files\Line6\Tools -  Line6Uninstaller

     

    Make sure to disconnect any of your Line 6 USB devices prior to starting the uninstaller. Make sure to only check the boxes at the bottom of the list that are related to the Line 6 drivers, and proceed to uninstall them. Once they are removed, restart the computer. Upon restart download the latest Line 6 Window Drivers from the link below:

     

    Windows Drivers 4.2.5.1:

    http://line6.com/software/readeula.html?rid=4399

     

    Make sure not to connect your Line 6 USB device until prompted to so at the end of the installation process. After connecting it, make sure and look towards the Windows system clock for a notification that Windows has detected your device and has successfully installed the drivers before moving forward. If you do not receive this notification message, make sure to try reconnecting the Line 6 hardware to each available USB port until you have exhausted all available USB ports.

     

    I would then suggest that you try again with Monkey to update the Flash Memory using safe mode on the POD. To put the POD into safe mode hold down 'RIGHT' on the directional pad on the X3 as you power on the unit to put it into SAFE MODE. Launch Line 6 Monkey and try again to update the flash memory.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Feb 14, 2012 3:49 PM (in response to randallgower)
    Re: code 80007211

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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