Currently Being ModeratedFeb 13, 2012 11:25 AM (in response to Weeyams)Re: HD Pro update flash error 80007211
We have released an updated version of Line 6 Monkey 1.51 that address the issue people were having when trying to update a POD HD. You can download it directly from the link below:
Windows Line 6 Monkey 1.51:
MAC Line 6 Monkey 1.51:
Update Line 6 Monkey to the latest version, ensure that your drivers are up to date prior to trying to update the flash memory again. If the drivers are no up to date, up date them before you update the flash memory.
If you are still having trouble, please provide us with screen shots or exact descriptions of the error messages received. Can you also provide us with the steps it took you to encounter the error so that we can reproduce the problem.
Currently Being ModeratedFeb 21, 2012 3:20 PM (in response to Weeyams)Re: HD Pro update flash error 80007211
Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.
In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!
Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.
Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.