Currently Being ModeratedJan 29, 2012 7:21 AM (in response to sbetz)Re: HD300 jammed up while trying to update
Try turning the power on while holding down A Footswitch. This will cause a Factory Reset but beware, all factory patches will be restored.
The latest version of Line 6 Monkey (1.50) is buggy. Line 6 has confirmed this. The fix is to use an earlier version of Monkey.
Try downloading and installing Line 6 Monkey 1.43 to see if that works better for you:
Monkey 1.43 Windows:
Monkey 1.43 Mac:
Install and run Monkey. If it prompts you to upgrade itself: answer 'No' as this would defeat the object/.
Reinstall the the Line 6 Drivers using Monkey 1.43. The drivers you install may be older than the ones that your current ones - this is OK.
See how this works out for you.
Currently Being ModeratedFeb 3, 2012 10:35 AM (in response to sbetz)Re: HD300 jammed up while trying to update
Hmmm ... not good. And you used Monkey 1.43?
I don't know of any deeper level of 'safe mode' on the HD300 so, unless anyone else has any bright ideas then it may be a warranty issue.
Currently Being ModeratedFeb 21, 2012 5:39 PM (in response to sbetz)Re: HD300 jammed up while trying to update
The fact that the unit lost connection in the middle of an update and will not boot is definately not good. If it will not connect to a computer at this point it needs to go to an authorized service center for repair:
Line 6 Customer Support
Currently Being ModeratedMar 15, 2012 11:56 AM (in response to sbetz)Re: HD300 jammed up while trying to update
Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.
In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!
Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.
Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.