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117 Views 8 Replies Latest reply: Mar 22, 2012 1:07 PM by jimsreynolds RSS
sbetz Just Startin'
sbetz
8 posts since
Mar 12, 2011
Currently Being Moderated

Jan 29, 2012 7:00 AM

HD300 jammed up while trying to update

What the heck is going on?

 

I tried to update the software, and when I try to update the firmware, it says it is not connected (but it is).  To make matters far worse, I was in the middle of updating the flash and it stopped in the middle of the download and now the 300 does not work!  Even after unplugging it says 'please wait'.  Now the 300 will not even connect to Monkey.

 

Bottom line is that now since I have tried to update, the device is useless.

 

Please help!!!!!

Tags: problem, download, hd300
  • jimsreynolds Power User
    jimsreynolds
    2,227 posts since
    Jun 27, 43450
    Currently Being Moderated
    Jan 29, 2012 7:21 AM (in response to sbetz)
    Re: HD300 jammed up while trying to update

    Try turning the power on while holding down A Footswitch.  This will cause a Factory Reset but beware, all factory patches will be restored.

     

    The latest version of Line 6 Monkey (1.50) is buggy.  Line 6 has confirmed this.   The fix is to use an earlier version of Monkey.

     

    Try downloading and installing Line 6 Monkey 1.43 to see if that works better for you:

     

    Monkey 1.43 Windows:

    http://line6.com/getrelease?rid=4223

     

    Monkey 1.43 Mac:

    http://line6.com/getrelease?rid=4222

     

    Install and run Monkey.  If it prompts you to upgrade itself:  answer 'No' as this would defeat the object/.

     

    Reinstall the the Line 6 Drivers using Monkey 1.43.   The drivers you install may be older than the ones that your current ones - this is OK.

     

    See how this works out for you.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Feb 21, 2012 5:39 PM (in response to sbetz)
    Re: HD300 jammed up while trying to update

    Hi,

     

    The fact that the unit lost connection in the middle of an update and will not boot is definately not good. If it will not connect to a computer at this point it needs to go to an authorized service center for repair:

     

    http://line6.com/service_centers/

     

     

    Thanks,

    David

    Line 6 Customer Support

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 15, 2012 11:56 AM (in response to sbetz)
    Re: HD300 jammed up while trying to update

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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