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62 Views 1 Reply Latest reply: Feb 3, 2012 9:51 AM by Line6Tony RSS
sylent Just Startin'
sylent
1 posts since
Nov 27, 2009
Currently Being Moderated

Feb 1, 2012 8:02 PM

UX8 dead and powerless after only a year and a half

I have an authorized ux8 (21UX81P*********) that I got a year and a half ago.

Suddenly it just died and gets no power. After searching I see that this may be a common problem.

The interface was under a fan cooled rack and was only used part time so it should have lasted much longer in any case.

 

My biggest issue is not with the $400 plus dollars I spent, but that now the software is rendered useless.

I've used L6 gear for several years, and it bugs me that the PodFarm software that I've grown to depend on and have updated can't be used.

 

I understand that there is a possibility that, as they say, sh@t happens .... but is there no other way to save all my investment by saving at the very least my software and my faith in L6?

 

I have the pod pro, a pedalboard, a small amp and the ux8, which I love them all and reccomend line 6 gear all the time, but my beloved pod farm is my favorite "piece of gear".

 

Is there no way as a faithful, payed registered user that the software can be used now that the interface has been discontinued?

 

 

 

 

Thank you for your response.

 

Sylent Mike

Sylent Sylver Productions

Blind Harmony Media

Dallas, Texas

  • Line6Tony System Admin
    Line6Tony
    1,820 posts since
    Jan 16, 2007
    Currently Being Moderated
    Feb 3, 2012 9:51 AM (in response to sylent)
    Re: UX8 dead and powerless after only a year and a half

    Hi. We created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.

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