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531 Views 12 Replies Latest reply: Mar 14, 2012 3:17 PM by Chris_Wohlfahrt RSS
Chris_Wohlfahrt Just Startin'
Chris_Wohlfahrt
20 posts since
Mar 24, 2007
Currently Being Moderated

Feb 9, 2012 7:56 AM

JTV 69 Body Ridges

     My Black JTV 69 arrived in September last year with perfectly flat finish on the top, but about mid-January I noticed two distinct ridges in the finish that look like movement of the laminated body pieces.  The sales rep at Long@McQuade had a look and thinks "its a bit dry" due to winter weather.    I'm not sure he's correct....my house is newer construction with humidity controlling ventilation and A/C heating.  The Variax 300, 30yr old Vantage and two acoustics that hang in the same spot have never had these issues. 

 

     My questions:

 

is this kind of thing covered by the "wood" section of the warranty.   (it had better be)

 

can I expect it to settle back with age,  (probably not)

 

or is this a symptom of a structural fault.   (???? you be the judge)

 

     I wasn't able to get a photo that shows it clearly, but to the eye its quite obvious.

 

Anyone else out there notice the same thing?

 

Update:  I'm going to take guitar back to the store today for return or replacement...here is a pic of the electronics cover plate on the back which is bowed up due to the deformation of the body,

 

IMG_0545.JPG

 

IMG_0546.JPG

 

....and the lines in the finish are now apparent on the back of the body right up to the neck mount holes.   Yuck.

  • Chris_Wohlfahrt Just Startin'
    Chris_Wohlfahrt
    20 posts since
    Mar 24, 2007
    Currently Being Moderated
    Feb 9, 2012 8:03 AM (in response to Chris_Wohlfahrt)
    Re: JTV 69 Body Ridges

         Well that's three days and no comments from other '69 owners so I guess this is not a common complaint.   I did see a thread from the JTV "Group" that addressed a similar poor finish problem in the UK.

    http://line6.com/support/message/297156#297156

     

         I know its just an appearance thing but it's really starting to bug me, and it's weakening my standing as a Line 6 evangelist with my bandmate who spent the same money on a Deluxe USA Telecaster  .   (still sounds better though ! )

     

         check out the pics above.....I dont think its just cosmetic anymore....

     

    Message was edited by: Chris Wohlfahrt

  • Kneehow UberGuru
    Kneehow
    6,750 posts since
    Dec 26, 2007
    Currently Being Moderated
    Feb 9, 2012 11:24 AM (in response to Chris_Wohlfahrt)
    Re: JTV 69 Body Ridges

    Hi Chris... looking at those two pictures (in particular the lower one), there's definitely a problem with that guitar. In Canada, please get your instrument back to the Long & McQuade that you bought it from and they will be able to help with an exchange or whatever you communicate to them. Sorry about the inconvenience.

    • Chris_Wohlfahrt Just Startin'
      Chris_Wohlfahrt
      20 posts since
      Mar 24, 2007
      Currently Being Moderated
      Feb 10, 2012 1:28 PM (in response to Kneehow)
      Re: JTV 69 Body Ridges

      Thanks for the response Perry,  I'll get it back to them ASAP and let you know what the plan is...........hopefully the backlog to Canada is a bit better these days.

       

      Cheers, Chris.

    • Chris_Wohlfahrt Just Startin'
      Chris_Wohlfahrt
      20 posts since
      Mar 24, 2007
      Currently Being Moderated
      Feb 16, 2012 9:31 AM (in response to Kneehow)
      Re: JTV 69 Body Ridges

      Hi Again Line6Perry, 

       

           Just wanted to update you on this.  Guitar has been returned and the supplier in Canada says they have some in stock, so replacement should be here within in a couple of weeks.    Woohoo, 'cause back to my old V300 is not fun.

       

      Thanks again for your input.

       

      Cheers Chris.

    • Chris_Wohlfahrt Just Startin'
      Chris_Wohlfahrt
      20 posts since
      Mar 24, 2007
      Currently Being Moderated
      Feb 29, 2012 8:36 AM (in response to Kneehow)
      Re: JTV 69 Body Ridges

      The Plot Thickens.............

       

      Hello again.  A replacement arrived on Thursday 23 Feb but when I went to pick it up today I found it unacceptable for the following reasons:

       

           Finish was stressed top and bottom like my original, and there were two obvious blemishes (dents in the wood under the finish),

       

           Similar bowing of the electronics cavity cover, which was really tight and nearly impossible to replace,

       

           Once again the incorrect (Ver 1 unthreaded) trem bar was included,

       

           Tremolo Piezo wire was mounted the old incorrect way with cable tie on the trem block.

       

      Interestingly the replacement was serial W11080008 which is similar (actually earlier build) to the first which was W11080034..............so not a good batch of JTV69-Black I'm guessing.

       

      Could you please arrange to forward a later production guitar, without these issues  to the Canadian supplier.

       

      Cheers Chris.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 5, 2012 11:24 AM (in response to Chris_Wohlfahrt)
    Re: JTV 69 Body Ridges

    Hi,

     

    This is strange... I haven't seen any instruments blemished this bad out of the box... Here is the number for the Canadian Distributor:

     


    SF Marketing, Inc.
       Servicing: Electronics, Guitars
    		 325 Boul. Bouchard
    Dorval, Quebec
    H9S 1A9
    514-780-2070 (phone)
    stevec@sfm.ca

     

    Please get in contact with them and they should be able to help. Can you post pics of the second guitar?

     

    Thanks,

    David

    Line 6 Customer Support

    • Chris_Wohlfahrt Just Startin'
      Chris_Wohlfahrt
      20 posts since
      Mar 24, 2007
      Currently Being Moderated
      Mar 5, 2012 12:04 PM (in response to Line6david)
      Re: JTV 69 Body Ridges

      Hi Line6david,

       

      Yes, very strange indeed.  No pics unfortunately as the instrument was returned straight away. 

       

      The manager at my local Long&McQuade store has been in touch with the folks at SF Marketing and was apparently told a third instrument (with similar serial#) had the same issues.  All three are on their way back.

       

      Is it possible, now that production is ramped up a bit to get a freshly produced JV69BLK sent through SF for the Dartmouth N.S. Long & McQuade store? (because I really liked it when I had one )

       

      Thanks for getting back to me,   Chris.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 6, 2012 11:19 AM (in response to Chris_Wohlfahrt)
    Re: JTV 69 Body Ridges

    Hi,

     

    I'm sure that SF Marketing will provide a guitar that does not have these cosmetic issues. Sorry for the shape of the instruments. I feel like you are in good hands with Long&McQuade and SF Marketing and the issue should be resolved shortly. I will keep an eye out for issues like this in the future. I am opening a ticket with you. Please respond directly and let me know the condition of the next replacement.

     

     

    I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

     

     

    http://line6.com/account/tickets/view/

     

    Thanks,

    David

    Line 6 Customer Support

  • jdolby Just Startin'
    jdolby
    80 posts since
    Jan 24, 2007
    Currently Being Moderated
    Mar 13, 2012 11:35 AM (in response to Chris_Wohlfahrt)
    Re: JTV 69 Body Ridges

    This is very interesting.  My Black JTV-69, which was purchased in December 2011 has these issues now.  I did not notice these lines and grooves in the finish when I received the guitar.  Believe me, I inspected the guitar closely when I got it.  Well, after not playing it for about a month I have discovered lines and grooves in the paint finish that run along the length of the body - both front and back.  The electronics cover on the back is also bowing upwards. 

    This is unacceptible for the price of these guitars.  I am officially requesting a service ticket.  Btw, I purchased mine at Long & McQuade, Waterloo.  Serial# W11080164

    • Chris_Wohlfahrt Just Startin'
      Chris_Wohlfahrt
      20 posts since
      Mar 24, 2007
      Currently Being Moderated
      Mar 13, 2012 5:41 PM (in response to jdolby)
      Re: JTV 69 Body Ridges

      A ha... so I am not alone.   Starting to look like something untoward happened to the August batch of black ones that came to Canada.  Still no word on my replacement, I will be calling tomorrow.   You should get yours back to L&M ASAP.

       

      Good idea to start your own thread there BTW, those pics show the problem really well.   Out of curiosity, did you get a correct (threaded) tremolo arm with yours ?.....the two I received had the wrong one included. 

       

      Cheers Chris.

       

      Message was edited by: Chris Wohlfahrt

      • jdolby Just Startin'
        jdolby
        80 posts since
        Jan 24, 2007
        Currently Being Moderated
        Mar 14, 2012 2:32 PM (in response to Chris_Wohlfahrt)
        Re: JTV 69 Body Ridges

        Chris,

         

        Yes I did receive the correct tremolo arm with mine.  It did take me a while to notice the threads and that it screws in, though. :-)

         

        I have had no issues with the guitar other than some volume issues early on.  I adjusted the string volume and that fixed it for me.  I'ts definitely louder than my Variax 500 and my other guitars.

         

        I would love to trade in just the body because the neck is perfect on the one I have and I'm afraid of getting a less than perfect replacement.

         

        Are my ridges as bad or worse than the ones you had?

         

        JD

        • Chris_Wohlfahrt Just Startin'
          Chris_Wohlfahrt
          20 posts since
          Mar 24, 2007
          Currently Being Moderated
          Mar 14, 2012 3:17 PM (in response to jdolby)
          Re: JTV 69 Body Ridges

          JD,

           

          Good to hear that the neck was good on yours (mine was marginal, overbeveled, needed to be re-aligned a bit and have the nut moved).  I gives me hope that the later the production is , the better the instrument will be.

           

          From your pics it looks like your body is in worse shape than my original....but I think mine was getting progressively worse by the week.

           

          Checked in with dealer today and SF marketing reports that they are finding a later model replacement for me.

           

          Let the waiting begin.........again.  Good luck with yours.

           

          Cheers, Chris.

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