Skip navigation
Up to Discussions in XD-V Digital Wireless Microphones
151 Views 2 Replies Latest reply: Feb 22, 2012 1:38 PM by RonMarton RSS
juriscon Just Startin'
juriscon
1 posts since
Sep 13, 2008
Currently Being Moderated

Feb 21, 2012 11:25 PM

$20 "Document Processing" Fee for Warranty Repairs???????

I took my malfunctioning XD-V70 transmitter to Music Makers in Austin, TX for a repair that is covered under warranty. I was told that there would not be a charge for the repair but I would be charged a $20 "document processing" fee because of the complicated paper work required by Line 6 for warranty repairs. This business practice is not allowed for non-musical warranty repairs for companies like Ford, Apple, etc. Is this fee allowed by Line 6? Has anyone else ever been charged this fee by another authorized service center?

  • Line6Tony Line 6 Support
    Line6Tony
    1,917 posts since
    Jan 16, 2007
    Currently Being Moderated
    Feb 22, 2012 11:12 AM (in response to juriscon)
    Re: $20 "Document Processing" Fee for Warranty Repairs???????

    Hello, and sorry to see your transmitter malfunction. As service centers are free-standing businesses, we cannot control their decisions to levy surcharges on customers. This case makes the second service center we know of that does this. What we’ve done is add a note to their listings on our website warning customers of this fee.

     

    At this point, you have the option of sending the unit here or working with a different service center. If you want to send it here, please call our Service Department at 818-575-3600, options 3-3-2.

    • RonMarton Iknowathingortwo
      RonMarton
      357 posts since
      Jan 12, 2012
      Currently Being Moderated
      Feb 22, 2012 1:38 PM (in response to Line6Tony)
      Re: $20 "Document Processing" Fee for Warranty Repairs???????

      Unfortunately, Line Sixers,

       

      In travelling the world, I've found that the USA is far from being alone in having merchants who devise bogus reasons for initial "documentation/quote/service/handling/fondling/getting out of bed" fees.

       

      Some that I've challenged have tried to justify them as a sort of "triage" for determining whether the client is "serious" in pursuing the repair, so more likely to return and pay the final costs incurred.

       

      In response, I've invariably demonstrated my "seriousness" by finding an alternative repair facility.

       

      If you don't trust me, why would I trust you with my treasured gear ?

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • Correct Answers - 5 points
  • Helpful Answers - 3 points