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662 Views 2 Replies Latest reply: Jun 7, 2012 3:51 PM by Line6Tony RSS
Artmuzz Just Startin'
Artmuzz
2 posts since
May 29, 2012
Currently Being Moderated

May 29, 2012 8:43 AM

Mobile Keys 49 doesn't work with iPod Touch 4G :(

I recently bought a Line 6 Mobile Keys 49 to use with my Mac, iPad 2 and iPod Touch 4G. The Mobile Keys 49 works great with both my Mac and iPad 2. However, it doesn't seem to work with my iPod Touch 4G. I used the included iPod/iPhone/iPad connection cable but it just doesn't want to work with my iPod Touch 4G. When I open MidiMemo while my iPod Touch is connected it tells me it requires MIDI interface to work but the strange thing is my iPod Touch is connected. This is strange considering my iPod Touch 4G works great with the Akai SynthStation 25 but not with the Line 6 Mobile Keys 49 and yet on the package it says that the iPod Touch 3G and 4G is supported with the MobileKeys. What should I do?

 

Please advise

  • Artmuzz Just Startin'
    Artmuzz
    2 posts since
    May 29, 2012
    Currently Being Moderated
    Jun 7, 2012 3:49 PM (in response to Artmuzz)
    Re: Mobile Keys 49 doesn't work with iPod Touch 4G :(

    I find it very strange and misleading why the iPod Touch 4G is classed as compatible if it really doesn't work with the MobileKeys 49 keyboard controller.

    • Line6Tony Line 6 Support
      Line6Tony
      1,917 posts since
      Jan 16, 2007
      Currently Being Moderated
      Jun 7, 2012 3:51 PM (in response to Artmuzz)
      Re: Mobile Keys 49 doesn't work with iPod Touch 4G :(

      Hi. I have verified with our QA department that Mobile Keys 25/49 were both successfully tested with the iPod Touch 4G. They also connected one in their office while I was on the phone with them. Because the keyboard works with your Mac and iPad 2, it doesn't look like there's an issue with the cable or the keyboard. The iPod working with the Akai and not the Mobile In may be due to how the iPod's 30-pin recepatacle is implemented in each instance. If there's a damaged pin that is not used by the Akai, but is used by Mobile In, you may see this problem. Here are some things to try:

       

      1. Make sure the OS is updated

      2. Please go to Settings...General...About, and look below the Bluetooth MAC address. If the Mobile Keys does not show on this page, there's a connective issue with the iPod.

      3. Try MIDI Monitor, a free app, to see if it responds while the keyboard is connected

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