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8501 Views 23 Replies Latest reply: Mar 2, 2011 8:44 AM by stevec RSS
exoteric Just Startin' 5 posts since
Mar 16, 2009
Currently Being Moderated

May 24, 2009 9:39 AM

Instrument sound dropouts on Variax300 - anyone else?

Background:

I have a variax 300. It's been back to Line6 UK once already (who were very helpful) to sort out a loose data cable socket (I had to 'shim' a matchstick in the XLR/Data connector to stop horrid dropouts - they swapped out that board and reurned / collected by UPS).

 

Unfortunately, now it's back, there's a new problem:

I get an intermittent 'gargling dropouts' effect on single instruments - so, say 'spank4/5' will be dropping out while 'spank1/2/3' are OK and all others are fine, then, after say 10 mins the problem goes away, but comes back on a 'lester' instrument. The dropouts are noticeable on any 'sustained chord' at a kind of 'random tremelo' or 'sample and hold' intervals of 100-500ms and continues as long as the chord is held. Problem came and went during last band practice and was very, very boring.

 

I have tried, without success:

 

Downloading guitar firmware update (up to date anyway) via 'monkey'.

Re-booting guitar by removing data cable (and leaving it 20 secs or so).

Updating all the instruments (monkey)

 

Problem eventually goes away as mysteriously as it arrived.

 

Sounds like a very dodgy onboard DSP board to me.

I will be taking this up under warranty in the coming week, but have been checking it's not something already here...

 

...so is this problem familiar to anyone? If so I'd be interested to hear from you. I've had a look in the Forum, but couldn't see a topic on this...

 

Thank you

Attachments:
  • amx05462 Power User 3,495 posts since
    Sep 1, 2008

    first thing i might try is going into workbench and dropping the volume levels down a bit. i have this  on a couple of custom setting i did  but the volume is way up on them. unfortunatly  i cant do anything about it  because  i now have a 64 bit computer and workbench  will not work till a 64 bit usb driver is  written by the company.  but it sounds like  that could help with this problem...... worth a try anyway. others have posted similar problems.  the other thing you  could try is  cleaning the  model switch and 5 position switch with some contact cleaner.  300s  are pretty  old and switches are subject to oxidation.  you know like a scratchy potentometer.   anyhow  after cleaning blow  them out with dustoff to remove any residual  cleaner  oh and work the switches  back and fourth while the cleaner is in there.

  • Line6Hugo Line 6 6,580 posts since
    Apr 8, 2007

    +1 to exoteric

     

    Regards,

     

    Line6Hugo

     

    Please make sure to award points to helpful & correct responses to your questions.

  • Aggy Just Startin' 1 posts since
    Dec 9, 2007

    Hi,

     

    I have the same problem, but with my Variax 600. I can't use the spank, T-model or Lespaul anymore. If I use them I get the same simullar sound as your Variax 300.

     

    I already posted a message on the forum here. But nobody could help me. I have the problem for almost a year. And my variax is out of guarenty.

     

    Is your problem solved ? I would like to know how you fixed it.

     

    Regards,

     

    Agnor

  • auggiet Just Startin' 20 posts since
    Jun 23, 2007

    Hi exoteric,

    I realize this is a really late response (1+ year), but I too am experiencing the exact same symptom with my L6 V300.  Interestingly it is the Spank 4/5 mostly (the one I rely upon most) and the Lester occasionally.  Your description of the symptoms and MP3 file are spot on!  So, with all of that, I realize your unit was under warranty but I did not see a post wherein the issue and solution was defined.  Could you help me out, my unit is out of warranty (4 years) and it would be great if I could remedy the situation myself.  Thanks in advance for your assistance.

    auggiet

  • wgdanson Just Startin' 3 posts since
    Nov 4, 2007

    I am having exactly the same problem with my 3 yr old V300, but usually the sound is the dull one. Also mine is going to the USER1 preset even though the knob is on Spank and the only way to stop it is to unplug the cable and put it back. Very frustrating.

  • kellybwilde Just Startin' 19 posts since
    Feb 21, 2007

    Has anyone figured out this problem?

    I am having the same problem.

    Please help!

    • lowsco Iknowathingortwo 263 posts since
      Nov 7, 2006

      This could be bad news, it is a pretty common problem I'm afraid, or should I say "join the club"? I went through several Variaxes over the years and every single one died or developed a serious problem of some sort. I don't think there is a general fix, it normally means that the whole electronics will have to be replaced. Good if it's still under warranty, not so good if it's too old. Variaxes with issues (..and trust me, yours is not the only one) normally end up on Ebay, so that others can join the club of frustration, .....so I've heard.

      Having said that, ....to be fair, I should also point out that there are on the other hand Variax owners out there who claim that they never had a problem with their guitar. And I continue to buy them until I find one that actually works, I'm picking up a 500 tomorrow and I have pre-ordered a JTV-69. I like the Variax idea a lot and I'm confident that one day.....

      • kellybwilde Just Startin' 19 posts since
        Feb 21, 2007
        Currently Being Moderated
        Jan 24, 2011 2:26 PM (in response to lowsco)
        Re: Instrument sound dropouts on Variax300 - anyone else?

        To me it almost sounds like a digital comunication problem between my variax and my vetta.

        I had it do it to me once when I was messing around with the digital output format of my vetta.

        It does it if I set it too high like 96/24 khz/bit.

        • lowsco Iknowathingortwo 263 posts since
          Nov 7, 2006

          Ahh, so you're powering the Variax by the Digital Interface Cable? Do you also get a problem when you power your guitar from your power supply or batteries? Does your guitar cut out and does it sometimes help to plug the lead out and back in?

          • kellybwilde Just Startin' 19 posts since
            Feb 21, 2007
            Currently Being Moderated
            Jan 24, 2011 2:44 PM (in response to lowsco)
            Re: Instrument sound dropouts on Variax300 - anyone else?

            I dont know, I never use the power supply or batteries

            • amx05462 Power User 3,495 posts since
              Sep 1, 2008

              just a note...   a  while back there  were a few  people  having  problems  with the  main board shorting  on the  coffin case. this  may not be your  problem but you might  want to look back through  the threads and do some  reading

              • amx05462 Power User 3,495 posts since
                Sep 1, 2008

                id make one  more suggestion to all of you... the 300  is an old  model . i have one  no problems  yet.  however  i have  theroughly  cleaned all pots  including the  model selector  and 5 way  toggle.

                 

                  i would   try  some contact  cleaner  on this  switch.    unfortunately   you cant  get at it  without    taking the  pick guard  off.   but  other than that  there  is  no disassembly.  if  you remove the  screws  and  lift the pick guard   you  should be  able to get at it  without  even removing  your  strings from   what  would  be the upper  side  if you  are  playing it.  use a  spray  nozel with the little  red  hose   give it a good  shot and  work  the  switch  while  wet. contacts  do oxidise   even  under the best of  conditions.

            • lowsco Iknowathingortwo 263 posts since
              Nov 7, 2006

              kellybwilde wrote:

               

              I dont know, I never use the power supply or batteries

              Try to nail the problem down, it could be the Digital Interface cable. ...and follow amx05462's advise. He's the man who will probably be able to provide you with some info and tricks once you've nailed your problem down, ...I guess.

              • amx05462 Power User 3,495 posts since
                Sep 1, 2008
                Currently Being Moderated
                Jan 24, 2011 4:02 PM (in response to lowsco)
                Re: Instrument sound dropouts on Variax300 - anyone else?

                well im leaning toard the model switch   because    there all saying its   in  certain positions   on certain models  .  to me  and i could be  wrong    it indicates   a switch  either  the model  or the  5  way.     try to remember  are  all the  models that are being affected     in the same position  or  one next to each other  position on the 5  way toggle     or   is it  in different  spots.   if its  always say  position 4 /5   then  id clean the toggle    if its  in different places  i d  clean the  model selector.

                 

                 

                if i were  doing  it  myself  id  pop that sucker  like a can of beans  and clean  every  switch.   but   im trying to be   specific     here. all switches  and pots   collect  dirt  dust  and corrode  its the nature  of the beast. even a regular guitar needs the pots   cleaned    over the years. a 300     dont  know  for sure  when they came out  but    you are  in the 6 to 10 year  range. unless you bought it  new  yourself  you dont  know   what conditions  it  has been  exposed to so    thats  the simplest thing to try  again  as to the   cable . i would  think all models in all positions  would be affected   were that the  case.

                 

                 

                jmho good  luck

  • stevec Just Startin' 7 posts since
    Feb 4, 2011

    Has anybody resolved the issue?

    I wanted a variax to go with my X3 Live but I didn't realize there were so many problems with them

    I just bought used Variax 300 from Guitar Center last night, should be here byThursday.

    I bought it from them because their used gear is way less expensive than Ebay

    Now a plus looks to be the 30 day no questions money back return... I'm going to be giving a thorough work out the next month to be sure

    Oh and Hi... I'm new here

  • stevec Just Startin' 7 posts since
    Feb 4, 2011

    I just read this regarding the sound dropout on another area of this board... sounds like an easy fix to me

     

    http://line6.com/community/thread/17821?tstart=0

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