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…. but you don’t need to do anything about this …. There’s nothing wrong. Once the dry signal is recorded you can boost it if you wish using plugins or the Sonar channel controls, including ProChannel.

I would open a support ticket to see whether or not it’s a bug.

Based on the advice in this thread, I understand that the HX Effects uses solid-state switching rather than a mechanical relay, and that the EXT AMP command can be configured to switch RING to SLEEVE. Before connecting my equipment, I would like to clarify the electrical compatibility of this specific combination. Is the HX Effects EXT AMP output electrically compatible with the Victory Sheriff 22's footswitch input, given that the Sheriff uses latching short-to-sleeve switching on the RING contact of a TRS cable? The forum reply mentions that the HX Effects can only switch positive voltages. What voltage and polarity range is supported by the HX Effects EXT AMP output? How exactly should I measure the voltage between RING (+) and SLEEVE (-) at the Sheriff 22 footswitch input? Should the amplifier be powered on, and should the original footswitch be connected or disconnected during the measurement? Is measuring the voltage between RING and SLEEVE sufficient to establish compatibility, or are there any other electrical characteristics I need to check? Can I safely use a standard TRS cable with the HX Effects configured as follows? Global Settings → Preferences → Pedal 1 (or 2) Jack = EXT AMP Command Center → Instant Command → EXT AMP Select = 2 (Ring to Sleeve) Latching operation My goal is to switch between Channel I and Channel II on the Sheriff 22 while simultaneously changing HX Effects snapshots. I would prefer to verify electrical compatibility before connecting the two devices, to avoid risking damage to either unit. Thank you for your help. I repeat: That should work just fine. You will not hurt your amp or the HX when connecting them via TRS because the Victory is a modern amp that has to comply with modern safety regulations. The measurement stuff is for the case that it doesn't work to figure out why.

Thanks so much for the responses. Mine has a port at that same location. I'm in Canada so I don't have access to the support hotline or text - my guess is that that particular port must be for some final assembly testing and that they left the testing cable in the unit. Everything seems to be working fine with no issues that I can see so far.

I expect you’ll find this is not a problem. You don’t need to boost it. The dry signal is tapped and sent to the DAW directly from the Helix Rack input, meaning it is the same level that is received at the Input jack and then fed to the preset for processing. The dry signal is recorded at that level on the assumption that you will be reamping it using a plug-in such as Helix Native. You will find it adequate even though it seems low. I find the same thing when recording a dry and wet signal simultaneously. Then, when I use the same Helix preset in Helix Native and apply it to the ch7 signal the level matches the wet signal. You may need to apply a slight Input boost in Helix Native, or whatever plug-in you use. When the levels are matched the wet and reamped dry signals sound identical. Incidentally, I have the same setup. Helix Rack, Ch7 dry recording, and Cakewalk Sonar. If you aren’t using Helix Native you might want to check it out. Presets are directly transferable between the device and the plug-in.