To the user group as a whole. (A small rant)
The intent of this group is to help each other. Sarcastic, inflated, offhanded comment do not help anyone. I've been a member of the line 6 forum for 13 years. I stopped using it for years because of this problem and because of just a few people. Now that I've purchased the Helix floor, I've been using the forum again. The Helix, to my admission it is very powerful and can be confusing and I needed guidance. We all have question and get confused by the equipment, processes, and programs. Some of us have more experience with PC, some with other skills.
So if someone asks a question that has already been asked (or we think is stupid) then politely point them to the correct thread. I teach Mainframe Security for a living and the only stupid question is the one that isn't asked. If they are confused about something help them in a nice way. Trashing and trashing is not helping anyone. Some people learn by reading, some by seeing and doing. Some lucky few can do both.
As much as I like Line 6, we paid for the hardware and software. We should expect Line 6 to fix problems when we discovered and reported by proper means. We also have to understand Line 6 has to collect, research, test, prioritized, correct, and build a new modification release. If the software release for the Helix was crashing, Line 6 would be freaking out to create a fix. So we have to have a little patients.
Also Line 6 does use these sites to their benefit. This reduces the need for Line 6 to staff their help desk.
Software can and does have problem. The number of defects after a software release reflects on the degree of testing done before being released. Also a very important point, there are so many ways to use and stress the Helix as per hardware / operating software. Due to this versatility, we can and do create new creative ways to create bugs.
In some ways we're spoiled. In the old days we had had 5 stop boxes if you were lucky and rich. Vol, Compress/Distortion, Flanger, Chorus, Delay/Reverb. We spent more time playing the instrument. Now our processors are so powerful and many of us are geeks we seem to be spending more time playing our processors.
(one thing to remember is "everyone has an A$$, but you don't have to be one"
Have fun, Playing, tweaking, do both, be nice and help each other out.
Happy holidays and stay safe.