Leaderboard

I have read the Stadium online manual from beginning to end. I realize it cannot be in download format because of the embedded videos. So, whether that is good news or bad news it is, in my humble opinion, just news. I realized answers to about 80% of the questions so far, including my 60% of questions, are in the manual. There are few typos regarding XL versus no XL but Line 6 may correct them once the non XL ships. I, for one, will be sitting down for about a week going through each step of the manual. The various sub displays on the touch screen make it worth it for me. If I am not back in a week that means I wasn't able to shower after woodshedding and my wife isn't allowing me in the house until I go YMCA and shower there. I can only speak for myself in that, after reading the complete manual and checking the videos, it will be well worth the trouble for me. Wish me luck. jpd

I captured a bit of Steve Sterlacci's video: and imported into Logic so I could use Match EQ to learn more about the differences between Helix Floor and Helix Stadium Agoura amp models. Steve clearly demonstrates the long known issue with Helix Floor having a somewhat odd high-end emphasis (sometime call squirrels, fizz, ice-pick, etc.) that needed to be tamed with pretty aggressive high cuts in the cab block. The Agoura amp models don't see to have this emphasized and somewhat tiring high end. We can use Logic's Match EQ to get a better idea what EQ would be required to make Helix Floor more closely match the Agoura models, and maybe be better informed about how to EQ Helix Floor to tame the high end. The Match EQ graph is quite interesting: As we might have expected, there's additional high end in Helix Floor starting at around 1 kHz, gradually increasing to about 8 dB at around 6 kHz that Match EQ is cutting. What's surprising is the significant boost in the "air" frequencies about 6 kHz and up to 20 kHz. That could be part of the amp models, or the better hardware in Helix Stadium. Now I captured this off a YouTube video, so I don't expect the audio to be that great. And I only matched one sample from the video. So this might not be that accurate. But it perhaps gives us a starting point to know how a little more about how to tame the Helix Floor's high end. So try it, using a high cut at say 5 kHz, or parametric, graphic or even global EQ to match what Match EQ is suggesting. This might breath new life into your Helix Floor.

https://youlean.co/youlean-loudness-meter/ is a great tool for preset leveling.

Hi So, I have updated my cheat sheet (pdf-version) and for you who are interested just download it from the link below (from my Dropbox). All the new amp’s, cab’s and effects are in there, marked with a red “N”, incl DSP and some other additional info. Legacy devices are marked with a red “L”. All are sorted in order of appearance on the unit, in their respective group. DSP-values for the new products are from me, but I have used the same method as Ben Vesco has used, published, and described very well on his great site (unfortunately not updated). If anyone has found a value that differs from mine, please let me know. There is a slight difference depending on which blocks are used when trying out the numbers. I have used blocks from Ben’s “reference material” to minimize errors and to get continuity. I have used two different setups and if those have a variation bigger than 0,5 (in relative %) I have used a third setup. Think it’s hard to get any closer. “Last device” is always at least one volume pedal at the end, in mono (0,47%) and/or in stereo (0,61%), what’s ever slips in :-), so that would be the tolerance... All devices are in preamp/full amp (cab’s are not incl, presented separate, but as default cab’s incl DSP, are in the sheet with the amp’s), stereo/mono, single/dual etc. where applicable. In an earlier version I did also publish the cheat sheet in a MS Excel 365 format, a DSP calculator. I will make that update but need some more time to finish it (want to play some guitar too…). Download the cheat sheet from my Dropbox (pdf-format) – https://www.dropbox.com/scl/fi/8vsyuiehgd6ofjryw6g9q/Line6-Helix-Model-and-DSP-Summary-3-70.pdf?rlkey=k3yyscizqbi1z80ozmo6gsihi&dl=0 https://www.dropbox.com/scl/fi/3ye2g1okvx18ypsww746w/Line6-Helix-Model-and-DSP-Summary-3.80.pdf?rlkey=8ygh0iqax8ewds0i3yn0nxc86&dl=0 Great update Line6, very impressive work. Thought I had all I needed before this update, but was I wrong, there were a few more I didn’t know about, eg. the US Dripman (!), some of the Catalyst amp’s, 2203 and the ODR-1, wow :-) Have fun (I will…)! //Per

A reminder to all users that this forum is a peer-to-peer user forum. No one from Line 6, particularly not the developers, is required to hang out here. Some do occasionally out of personal interest but we as users shouldn’t count on it. Nobody here can fix a bug or implement a new feature. Accordingly, this is not the official place to make bug reports or feature requests. If you want your bug report or feature request to actually reach Line 6 you need to do something else. To report a bug, open a support ticket. https://line6.com/support/tickets/add.html To submit a feature request: https://line6.com/company/contact/productfeedback/

You'll never get an answer. Line 6 doesn't give a damn about its users.

Hi, Yes, no problem, providing you are using the latest version of the Firmware there shouldn't be any issues. Connect your Helix to your computer via USB, then simply drag and drop the preset .hlx file into an empty "New Preset" slot (or overwrite and existing one). It should then appear on your hardware. Done. Note: The Helix uses 2 DSP chips whereas the the HX Stomp is limited to a single chip. This means that a preset intended for use on the Stomp, or XL, can only occupy blocks on a single path. It is also possible to create a preset on your Helix which uses only a single path, and provided it doesn't exceed the single DSP and block usage, it can be used in a single chip unit. Hope this helps/makes sense.

Well, at least I think it's cool :) A lot of people like to layer guitar power chords. I don't, because I think it makes the part lose focus. But I do like big guitar sounds, especially for power chords. So, here's a studio technique I stumbled on that creates a layered sound, but doesn't lose focus: In one Helix path, split the guitar through two different, but similar amp+cabs. Pan one amp hard left and one amp hard right. This should give a big stereo image. If not, the cabs probably aren't different enough Dedicate the other path to an undistorted guitar sound, and pan it to the center. Use effects on the undistorted guitar like chorus, delay, reverb, whatever. Mix the center so it blends well with the amps. The effects on the undistorted guitar add a clarity to the sound's processing you normally don't have when adding effects to distorted amps. The undistorted guitar path is the key to making this faux-layered sound work, because it provides a defined, clear sound that complements the sludge of distorted power chords. There's a sweet spot for this level - soft enough not to dominate, but loud enough to contribute to the overall sound. (Also note that this technique steals a page from LCR mixing techniques.) The bottom line is you now have three layered guitar sounds, but only one guitar part. This retains the part's focus by avoiding potential conflicts among multiple parts. Try it!

I'm sorry to hear that, let's see if we can fix it. First of all, was including the contents for all the chapters on the Sweetwater site not sufficient? I did that so people would know what topics to expect. But second, and more importantly, these books are updated frequently. If you can describe what would make the book more helpful, that could provide guidance on additional material to include. The book isn't going away any time soon, there will definitely be more updates. Many reader suggestions have gone into the updates since v1.0. Note that I try not to include material that's already covered in the manual, or is well-represented in videos on YouTube. The goal is to supplement the manual with more details about effects, and more applications. However, the reality is if there's something you think it missing, then it's probably missing for some other people who didn't take the time to write in. This is why I solicit feedback. I am committed to making this book at helpful as a possibly can, but I can't always guess what people want. If for some reason you don't want to do a public reply, you can use the contact email provided in the book.

The "best" sounding FRFR (a meaningless marketing term) for anything is so subjective as to be a pointless discussion. See TGP for dozens of such. I have a PC212+, HR FRFR112 and Rokit 6 studio monitors. They all sound good for different things and at different levels. The "best" sounding FRFR speaker is the one that YOU like best for YOUR application in YOUR listening environment. Which means that YOU would have to try them ALL to know which is "best". I know, not the answer you wanted. I mostly play my Helix through my Catalyst100 without IRs. If I played more "metal" I'd get a closed back cab and separate amp. For as often as I play that style, running the XLR Out from the Cat with emulation OFF into the PC212+ with speaker emulation (not FRFR) sounds good enough. YMMV.

So now that there is an editor, and cabability for more preset tweaking, do you think L6 will add a Customtone section for the Pod Express for preset sharing?

I just received my Stadium XL yesterday and I was able to stay connected for 4 hours.... no disconnects from the edit software (Windows). I have an eero mesh Wi-Fi (currently connected to the main AP) and my AP is in another room, about 15 feet away. I am connected at 5Ghz speeds on both the PC and the stadium. So... for me very stable. I would suggest that if you are having issues, try to get both devices on the same speed but if your AP is very far away, try to get both devices on the 2.4Ghz channel. This may not be a bug for Line6 to address.

STFW means Search the F*&$ Website! I just want to highlight that Line 6 has taken a new approach to the product manual for Helix Stadium. It is not a downloadable PDF file. Instead, it is its own integrated, cross-referenced, well indexed, searchable website that includes links to videos where appropriate. It also includes the Helix Stadium app ‘manual’. The Support -> Manuals area provides a link to this new ‘manual’. I strongly suggest you check it out. For your convenience… https://line6.com/helix-stadium-manual/ We all know that it is common etiquette in user forums to do at least some research for existing answers to questions, especially basic operational questions, before asking in the forum. This new approach to the manual makes that very simple. So, in future, rather than suggesting that someone RTFM I will just say (politely, of course) STFW.

That may be the case, but it is the most likely place to find Eric in his guise of Digital_Igloo. Plus it was in TGP where he first mentioned the continued support for the original Helix range of products.

I'm wondering if the Stadium will have any or updated vocal effect integration similar to Headrush. I have been waiting for Line 6 to do this with my current Helix Floor but I guess it's never been a priority. I'd like to have a single unit to handle vocals and guitar that uses all new tech.

Hi, Alex, I’m not sure if this will clarify if you have found a bug, or not, but it is from “Sam”, the guy who designed the effect. https://www.afteraudio.com/musings/blog/helix-double-take-double-tracker-explained Hope this helps/makes sense. EDIT: If you think it is a genuine bug, then you really should raise a ticket with Customer Support, as no Line 6 employees hang out here, and therefore it maybe overlooked and it will never get fixed.

I think you’ve got the cart before the horse. It all boils down to computers and binary structures; powers of 2. The first step was a hardware design decision: how much memory space to allocate for preset storage on the device? For the full Helix devices it was decided that 1,024 (2 to the 10th power) presets would be stored. From there the presets were conceptually organized into 8 setlists of 128 presets; an arbitrary organization for human convenience. Then the presets were conceptually organized into 32 banks of 4, again for human convenience. Note that all the numbers are powers of 2; that’s driven by the nature of computer hardware. The final step was to decide on a convenient and affordable number of hardware footswitches to address and recall individual banks and presets. It was decided to use 2 configurable footswitches (Up/Down) for selecting banks, presets, and snapshots and 2 rows of 4 footswitches that could be configured for selecting individual presets and/or snapshots within a preset. Finally an arbitrary choice of A through D was made to label the 4 presets in a bank. So the A through D footswitch labels were derived from the preset structure and computer memory rather than the reverse.

This guy always turns 2 minutes of useful information into a 20 minute video ;). But I think I was able to sift out the useful parts. Thanks.

Your amp is MONO. Unless it isn't, which wouldn't matter because... Your Captor is MONO. The only stereo fx possible FROM the Captor is when you use the Two Notes FX. You cannot send stereo TO the Captor. You can put your amp into an HXFX Block, but you can't send that signal back to the Captor without creating a feedback loop because the Captor does not have its own internal FX Loop - it only has the one MONO input. In any case, if it DID have an internal FX Loop it would have to be STEREO to do what you want. The MONO solution I suggested previously is your only option with your existing gear.

The correct answer is: Tomorrow.

Hi, Well this is a really flawed argument before it even starts. Sticking any IR, or modelled cabinet, into a signal chain is never going to be real simply because of the very definition of "model"or "impulse response". My issue is, I'm a studio rat, and consequently the only real speakers involved in anything I do are my Kali Audio IN-8 V2 studio monitors, situated just over a metre away from each of my ears. Subsequently, anything that I have recorded using this set up will be burned onto a CD, or ported to a flash drive, and listened to in another environment, such as in a car, on a domestic hi-fi system, or whatever, and if is sounds good compared to commercially available audio productions, then that's good enough for me. I say that because in many recording studios that create the original audio that you eventually hear on CD, or some streaming device, it will have been made in a very similar fashion to the one I described - an audio engineer sitting in a control room listening to the mic'ed up guitar, bass cab (even a Helix, or whatever) through some studio monitors. What I'm getting at is, if you are using your Helix, with either an IR, or one of the newer cab models, and that final audio is output to a mono 12inch speaker in a wooden box, then it will bear no comparison to what I would hear from the same signal chain. Speakers are the final link in the chain of getting the audio out through the air between the cone and your ears. The tone will only be as good as that last link in the chain, even headphones. Playing live will be a very different experience, but the same applies - put any great audio signal through some cheapo small speakers and it will more than likely not sound very good. As noted by @silverhead in the post above, ‘REAL modelization’ is an oxymoron. Having said all that - in Eric's keynote speech at the launch of the Helix Stadium he does state that the new Agoura system it uses, allows the cab models to interact more dynamically with the amp model for a somewhat more real experience. I have not heard any audio examples of this new stuff, so it remains to be seen/heard how convincing this is, because every release of every update on any modelling platform (Helix, ToneX, AxeFX, et al) has claimed it is the most realistic recreation ever. Yeah, right. You want real - buy an amp and speaker cab and stick a mic in front - Note: you will probably need an audio engineer to make sound like it does on a recording. Hope this helps makes sense.

Helix Stadium!!! woooohoo!!! I love that they brought back the step design. Not sure if the foot switches are same as before. Looks pretty slick. Not a fan of the thinner EXP pedal... This thing will be so complicated....

It would be so nice to not be tied to Microsoft Windows or the equally bad Apple control freaks just to run HX Edit or Helix Native. Please provide us with Linux native apps. Thanks, John

I have it working better than before but had to max things right out to get a working clean sound; minimum gain, max master and channel volume. It sounds OK but you lose headroom on your other channels, if they're too loud then the clean sound is inaudible by comparison. On the whole I'm very, very happy with the PodExpress especially for the very small amount of money, but Line6, if you're listening, maybe a little more headroom on the only clean amp?

I have found that when doing A/B/C comparisons while building Quad Cortex, Helix and FM9 patches, that I often find the device I last edited sounds better to me then the others. And then I start trying to adjust the patches in the others to match the first one. It doesn't seem to matter which one is the starting or reference tone. There seems to be a "last-edit" bias in tone assessments. Often when I come back the next day with fresh ears I don't find the patch was as good as I thought, or that I matched them across devices as well as I thought. The lessons I take from this are: Ear fatigue is real and has a big impact on tone creation, especially when you're doing a lot of reference comparing. Your ears get saturated with the tone and start ignoring the differences. There appears to be a preference or bias for the last edited or loudest tone All of these modelers are great and can create fantastic tones with good usability. Comparing them should be to celebrate their differences. You can't go wrong with any of them, pick one (or more), play and have fun I use all three modelers for different purposes and in different contexts. I like Quad Cortex for its simplicity, elegant design, and small size. It gets used with my acoustic band, No Worries. I like Helix for anything that needs a Variax, VDI connectivity and patch integration are great. I still have two and use them a lot. I like the FM9 for rock gigs because of the great tones and FC layouts for flexible control. An HX Stomp is my goto device when I need something quick and small. But any of them can do anything I need well.

Go to The Gear Page>Digital and Modeling Gear. Search for posts by Digital Igloo. He is THE BOSS (aka Eric Klein - Chief Product Design Architect). He has repeatedly said "Not this year. Probably not next year either." That's the best you're going to get on the subject. Buy what you want now. You might not be here tomorrow.

HX Edit is probably an older version. When you open HX Edit and you are connected to the hardware, the screen shows the HARDWARE version number. To see the version number of HX Edit you need to go to "Help > About HX Edit" Then it pops up a window showing the HX Edit version.... it needs to be equal, or greater than the hardware version. If you have updated HX Edit and the new amps/effects are not showing up... then the opposite has happened. You didn't update the hardware!

A few ideas... Acoustically, there's a huge amount of interaction with a room, which acts as a filter. It will emphasize certain frequencies that Stomp won't emphasize on its own. So, carefully analyze the frequency response you hear acoustically that you like, and try to nail those same characteristics with the parametric EQ. A room also acts like a complex delay line that's heavy on the early reflections. Of course, a live venue will add its own reflections, but it may be that some very short delays (e.g., the ambience block) would supplement the reflections that the venue is adding. Because of this interaction with your room environment, when you move your head even the slightest bit you're experiencing stereo phase and level changes. It's hard to fake this with a guitar processor but subtle chorusing at a very slow speed can help the guitar seem more "alive." Some pickups have resonances that bring out weird midrange frequencies. Frankly the notch response on the Helix parametric isn't that great, but try creating as narrow a midrange notch as possible, and sweep it slowly in the midrange to see if that helps even out the sound more. Good luck! Hope this helps.

Each of those WAV files represents different configurations of microphones and microphone placements that were used to make that particular IR. Generally not all of them will be relevant to you and you would tend to settle on the ones that fit the kind of sound you want given whatever amp you decide to apply it to. When I was using IRs I ended up having way more IR entries in my list on my Helix than I ever needed. That all disappeared when I started using the new Helix cabs that are actually IRs but you can easily adjust the mic and mic positions without having a ton of different IRs loaded

Relative to a lot of the people on this forum - the Helix has been around a long time. And the questions you've asked have been answered (multiple times) in this and other forums (try the search funtion). There's a LOT of content on YouTube, Facebook etc that can help you will have to look for older material as the newer stuff is generally "whats this new feature". Suggest Jason Sadites as a great starting point. And, whilst none of us like to do it, read the manual - its a great resource. https://www.youtube.com/@JasonSadites https://line6.com/support/manuals/ There is no way to make the backing track sound good through an amp (through the LT or any other source) - it will always sound like its running through a guitar amp - some EQ will help a bit. You're better off having some form of seperate monitoring for the backing track - PA speaker(s), monitors, anything really.

I would also like to see Line 6 software officially support Linux. I already paid for Helix Native, but I would be willing to pay a 2nd time for a Linux version. I run a Windows virtual machine so that I can use HX Edit to update HX Stomp firmware, but the performance of software running in the VM sucks. If there are no plans to make HX Edit available on Linux, Line 6 should provide information about the communication protocol and file formats so the community can develop the software. Software to examine backup files exists, but this is far from what is needed: https://github.com/frankdeath/hx-tools

When using the RETURN, setting the MODE Switch to "Power Amp In" bypasses everything**, sending the signal direct to the Power Amp. You can also use the "FX Loop" position, which allows you to use any of the Cat's FX that are placed in the POST position. I use it this way when using the Cat with my HX Stomp to free up blocks/dsp on the HXS. **Poorly documented is the Fletcher-Munson EQ compensation applied to the Power Amp in the .5db attenuator setting. This provides a fuller sound at low volume by boosting specific low and high frequencies. Also, the overall Output Level at ALL attenuator settings is further attenuated by (IIRC) 6db when the MODE Switch is in the "Power Amp In" position. I assume that this is to accommodate preamps/multifx that have only a LINE Level output. Helix/HX multifx outputs can be set to either INSTRUMENT (as expected by most guitar amp FX Loops) or LINE. While you CAN, of course, use IRs when using the Cat's RETURN, I have gotten mixed results. The Catalyst is NOT a FRFR speaker, it is a "Special Design" Eminence guitar speaker. An IR is, functionally, simply a specific EQ curve designed to mimic a specific guitar speaker/cab combination. If it SOUNDS GOOD TO YOU, then go for it. However, the speaker is NOT DESIGNED to be used with IRs. It is a guitar speaker designed to sound good with a range of amp types in an open back cab.

Okay, it's officially out. Here's the link for the landing page. The book now has 551 pages and over 330 presets that showcase the techniques described in the book. Most are HX Stomp compatible. As always, there's a support email given in the book if you have questions, something isn't clear, or you have suggestions for future versions. Quite a few of the additions are a direct result of user feedback (thank you!).

Connect your Helix to your Mac via usb. Check the Audio configuration of your Mac to make sure that it’s using the Helix as its audio device; this should happen automatically but check to make sure. At this point you should hear both your guitar and the tutorial through your wired headphones. Use the Mac and/or Helix volume controls to balance the levels. Voila. There is no wireless headphone capability in Helix. You will need to use a wireless adapter for that. Once you get this working you can proceed to starting to learn how to use Helix itself. To start, check the Video tutorials available underneath the Support link at the top of this page. Start with the most basic, of course. Reading the manual is also a good idea.

I'm running into more and more programs, like web browsers, that require macOS 11 (Big Sur) or higher. That was the first macOS to support ARM processors, so the implication is that if you're a Mac user and not running Apple Slicon, Apple wants you to buy a new computer. And since there's such a push to force encourage people to buy a new computer, there's not much incentive for companies to update older software for an ever-diminishing user base. Do I like that? No, nor do I like that Apple promised FireWire devices could always work with Thunderbolt adapters. But if the OS doesn't support FireWire, it doesn't matter if the hardware does. With music industry companies like Line 6, if Apple or Microsoft sneezes, Line 6 catches a cold. Remember all those emails from companies a few months back, urging users not to update yet to the latest macOS because the companies needed to test and patch their plugins? It happens a lot, and that's time not spent on developing new products, providing support, or giving their employees raises. Just sayin.' /rant

UPD: I solved the problem (at least partially) by install both versions (3.70 and 3.82) and copying all the “resources” folder of the newer version app to the older app. Now I just use the old app with the new “guts”. All amps an effects are visible now in 3.70 version. Seems like a good temporary solution. YMMV.

Did you perform the recommended factory reset after updating? Are you sure the affected preset has the Input block set to the Guitar or Aux input?

1. From Edit view, turn the Upper Knob to select the point where the two paths merge. The Mixer block (circle symbol) appears only when selected. 2. Press ACTION and turn Knob 1 (Path) to select “B.” The Mixer moves to path B, and a new Output block is created. 3. Press ACTION again to drop the Mixer block. See manual page 18 if you need pictures.

Same problem here 2024

Same issue here with UX2, moving to a new Windows 11 machine. Now hardware and all software purchased (Farm 2 and addons) are useless. What the heck, dudes at Line6, please, a fix already!!@!

Glad you got it working. I want to correct some inaccurate information I provided earlier. The Helix StadiumMaintenance screen is not available from the Menu icon. It is only available through a startup sequence. You can hold down either FS 6 and 12 (as I suggested) or the Home and Song buttons (as described in the manual) when powering up.

Just learned the hard way that if you click a preset in a "set list" and export it as a file, it's a 1K file with nothing in it since set lists use Aliases. You have to export the preset from the "User Presets" list to actually export the preset.

The first thing I notice is that your firmware is well out of date. It’s entirely possible that you’ve come across a bug of some sort that has since been fixed. Update your firmware to the latest version. There won’t be many users here that can test what you’re describing and comment on it. If you don’t want to update you can open a support ticket. But I expect the first thing they’ll say is “Update your firmware”.

Did You try via command center on the current preset to assign a switch like: "HX preset" -> (01A-32D depending where is your current preset). If I understood your need it should reset the current preset to its saved state. Regards

Just to follow up, I never heard back from the guy. But to prevent anyone else from being disappointed, it's important to look over the description, which says it's not "Helix 101." Nor does it duplicate what's in the manual, for example, it doesn't really cover MIDI because that's all in the manual. The contents section lists everything the book covers, so if you don't see a topic listed, it's probably not in the book. However, again, let me emphasize that despite all the 5-star reviews I'm always up for hearing what people would like added to the book. That's how it got to be 550 pages, LOL :) In fact, earlier this evening I was handling a question from a reader about how to have consistent levels going into Helix Native so his presets would always sound as expected. That's a great topic. I'm explaining it to him and if he says the explanation makes sense, it will be cut and pasted into v1.6

Hi, Yes it is possible, if you follow the advice given by @theElevators in the post above. As the HXFX has 2 EXP inputs, it may be simpler to add a couple of cheap M-Audio EXP pedals to control Wah and Vol independently. Hi, AFAIK, the Mission SP1-L6H is not suitable for use with the HXFX. The switch makes it viable only for the Rack and Stomp units. Hope this helps/makes sense.

Please provide more details about your cabling and Helix preset routing. 4CM users can easily think they have the cabling correct when in fact they don’t. Also the Helix preset has to be properly configured for 4CM. Ideally attach a copy of a preset that doesn’t sound good when you toggle the amp off.

After posting the same advice over and over and over throughout the last years (and for several times just during the last hours), I decided to post this here, so I can just link to it (it's also missing in any official Line 6 documentation, at least in a direct, straight ahead form). So, your update to whatever firmware failed? The following steps helped TONS of people over the last years, so give them a try. Note: I am assuming that you've backed up your HX family device already. In case you haven't, now is the time. But as your update possibly failed already, you won't be able to do so, then just proceed (and let's hope you've backed up before). 1) Shut down HX Edit (using it was likely the reason for the update not to work in the first place, so don't use it this time). Windows users *need* (<-!!!) to make sure no traces of it are running in the background anymore. You can either kill the process by using the task manager, in case you don't know how to do that, just reboot your computer. Again: It is ABSOLUTELY mandatory for the following steps to work that there's NO HX Edit or traces of it running. 2) Go to this site: https://line6.com/software/ Download the Line 6 Updater this way: That will take you to the site with the actual download (I'm not posting that link because there's various operating systems supported). 3) Install the Line 6 Updater. Edit: Mac users, in case you're running into troubles installing things, please read the bottom of this post. 4) Go to this page again: https://line6.com/software/ This time, download the actual firmware this way: Make ABSOLUTELY sure you select your hardware properly! Again, clicking "Go" will take you to the actual download page. Note: The file you will be downloading comes with a "hxf" file ending, make sure to remember the location you've downloaded that file to, you will need to know soon enough! 5) Connect your HX familiy device. Edit: 6) This*might* not be necessary, also, in case your unit really seems bricked, it might not work, but just to make sure, enter safe-boot (aka update mode). Here's how (copied from elsewhere on this site): - Helix Floor/LT: enter update mode manually by holding footswitches 6 + 12 - Helix Rack: ENC1 & ENC6 - will enter Update Mode (This feature is only available on firmware v1.06.5 and higher) - HX Effects: Holding the right arrow ">" Will put the unit in a fail safe update mode. Use this when the HX Effects is in a un-recoverable state - HX Stomp and Stomp XL: Page >: update mode. This update mode is helpful if the update is interrupted, and the HX Stomp will not boot properly. (this will apparently cause a blank screen) 7) Start the Line 6 Updater you've just installed (well, maybe you've installed it already in the past, just start it...). 8) DON'T sign in, chose "Offline Mode" (<-!!!). 9) On the following page, your device(s) should appear. If that's not happening, check whether they're properly connected to a dedicated USB port and not to some fancy HUB. Also check that the USB cable you're using is of decent quality. In case you've checked all that but your device still doesn't show up, quit reading this thread and look for another computer to try with, the following procedure obviously only works as long as your devices are detected by your computer (yeah, I know this sounds like "computing 101 nanny" stuff, but be it so...). 10) Select your device, just click on it. 11) In the following dialog, click here: In the following open dialog, navigate to the file you've downloaded in step (4). Make ABSOLUTELY sure it's indeed the file you've downloaded and not some earlier version or something for another device. 12) Click "Update". This might take a while, as can be read here: Wohoo! Once done, make sure you've got the latest version of HX Edit installed. In case you haven't, grab it from here again: https://line6.com/software/ Following page will take you to the actual download. Download and install. 13) Perform a factory reset before booting into HX Edit. Might not be required all the time but Line 6 recommends doing so. In case you didn't manage to do a backup before the trouble started, you might however want to do that now and then perform a factory reset. Here's the procedures for the various HX family products: Helix Floor/LT: While holding footswitches 9 & 10 (bottom row, 2 middle switches), turn on Helix Floor/LT Helix Rack: While holding knobs 5 & 6 (2 furthest right knobs below the screen), turn on Helix Rack HX Effects: While holding footswitches 6 & TAP (2 farthest right switches on the bottom row), turn on HX Effects HX Stomp: While holding footswitches 2 & 3, turn on HX Stomp HX Stomp XL: While holding footswitches C & D, turn on HX Stomp That should be it. Yeah, as said, computer nanny kinda stuff, but then, this really isn't explained too well officially (the official procedure is online updating via HX Edit, which seems to fail often enough to justify writing my little installment). Good luck! Edit: Quite obviously, in case everything worked, you might want to reload your backup onto your device, using HX Edit. Edit #2 To all Mac users running a macOS version from Catalina and onwards: Apple has added several security measures, starting with Catalina. In case an application (in this case most likely the Line 6 Updater, which I think hasn't seen an update to itself for a while, whereas HX Edit should usually just install fine) comes up with whatever error message when doubleclicking the installer, as a first step, try to do a rightclick and select "open". You will likely see a warning but it'll often allow you to click onto something saying "yes, open anyway". In case that doesn't work, it might take you to the security settings straight away. But apparently, sometimes it doesn't. As I'm still running Mojave at the time of writing this, I can't tell you the exact procedure, so here's some information: https://support.apple.com/en-us/HT202491 Thanks to @datacommandofor pointing me to those.

Ever since I upgraded to Windows 11, my UX2 has been posing more issues, issues that were present on Windows 10 too, however now they happen a lot more often because of memory integrity setting in Windows Defender, I think. So the issue is that randomly out of nowhere my audio would stop working, like there would be no audio coming from my headphones anymore and the only fix is to restart the computer because it wouldn't automatically re-load the drivers unless I restarted. Line 6's outdated drivers force me to turn memory integrity setting off in Windows Defender which didn't happen when I was on Windows 10. So the drivers are outdated, cmon Line 6... please put out an update to your drivers. Now my memory integrity setting In Windows Defender is set to off and I cannot even turn it back on because the UX2 drivers won't let me lol