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About reginaldStjohn

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  1. In global settings you can also enable the "pad" which will reduce the guitar input
  2. I know that in global settings you can change whether the loops are line or instrument level. check your settings and try the other setting to see if that helps with the signal level clipping
  3. Many of us have had this issue. We had to do a system reset and then restore from a back up. When you do the right reset all your user banks will be blank and you can save one of those off if you would like
  4. They all sound fine to me. It really depends on what you are going for or how you want to use them. What kind of input do you want?
  5. Please send in a support ticket to Line6 so they have visibility into how many users are having these issues. Even though this is a Line 6 forum they don't frequent here as often as other places.
  6. You may want to report this to Line6. The more people that have this issue and make Line6 aware of it may help in getting it solved.
  7. +1, I have seen this and had to do a factory reset and re-load
  8. Send in a support ticket so they are aware of it.
  9. I did several device resets. Reset Patches, Reset Setlists. I then had to do a global reset and restore from a whole backup. I have not seen the issue again but I have not tried to copy and paste since then either.
  10. That is true but when I restored my setlists to try to get rid of patch errors the floor's screen went blank and I had to restart it. It went through and rebuilt the patches and i thought it was all ok. then if I copied a patch from one location to another the corruptions appeared again. If it was just a communication error then re-connecting HX Edit to the unit would show different results. This was not what happened in my case.
  11. I don't know if it is common but it has happened to me. I had to recover using a full backup as restoring setlists made my Helix screen go blank. I contacted Tech Support but they never did get back to me after their initial response. Maybe if you open a ticket with them they will see that this is happening to several people.
  12. This is a situation I have had as well. Luckily I had backups so I was able to restore from a complete backup. I contacted tech support about it and they responded once but I have not heard from them again. I think you are not alone in this problem
  13. They replied to my ticket and just had me try to start the Helix up with different reset combinations. I had already done that and I still had the preset corruptions and responded with that information. They never got back to me after that. I eventually just restored from a complete backup before the corruptions showed up.
  14. Use your current Helix Edit to make a complete backup of your Helix. You may even want to export setlists, IRs, individual presets even though all those should be in the global backup. Update your Helix as per all the instructions and then restore your backup.
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