Jump to content


  • Content Count

  • Joined

  • Last visited

Community Reputation

10 Neutral

About reginaldStjohn

  • Rank
    Just Startin'

Profile Information

  • Registered Products

Recent Profile Visitors

346 profile views
  1. Send in a support ticket so they are aware of it.
  2. I did several device resets. Reset Patches, Reset Setlists. I then had to do a global reset and restore from a whole backup. I have not seen the issue again but I have not tried to copy and paste since then either.
  3. That is true but when I restored my setlists to try to get rid of patch errors the floor's screen went blank and I had to restart it. It went through and rebuilt the patches and i thought it was all ok. then if I copied a patch from one location to another the corruptions appeared again. If it was just a communication error then re-connecting HX Edit to the unit would show different results. This was not what happened in my case.
  4. I don't know if it is common but it has happened to me. I had to recover using a full backup as restoring setlists made my Helix screen go blank. I contacted Tech Support but they never did get back to me after their initial response. Maybe if you open a ticket with them they will see that this is happening to several people.
  5. This is a situation I have had as well. Luckily I had backups so I was able to restore from a complete backup. I contacted tech support about it and they responded once but I have not heard from them again. I think you are not alone in this problem
  6. They replied to my ticket and just had me try to start the Helix up with different reset combinations. I had already done that and I still had the preset corruptions and responded with that information. They never got back to me after that. I eventually just restored from a complete backup before the corruptions showed up.
  7. Use your current Helix Edit to make a complete backup of your Helix. You may even want to export setlists, IRs, individual presets even though all those should be in the global backup. Update your Helix as per all the instructions and then restore your backup.
  8. I have the same issues. Started my own ticket. Maybe they will figure this out and fix it if they get enough input. Seems related to copy and pasting presets in my case as well.
  9. Having corrupted presets here. Using Helix Edit 2.82 and matching firmware form my helix floor. I had some presets be corrupted. Names all weird. I can't do anything with them. So I exported the setlist and tried to re-import it. It seemed to import fine but then bigger blocks of presets are now corrupted. I am going to try to do global reset but I am afraid my saved presets might be corrupted as well. Now when I load a setlist it stops with my Helix and the Helix screen goes blank. I have to restart it and it rebuilds presets. I have noticed others in the forum with similar issues. Has Line 6 had a trouble/bug report logged for something like this?
  10. Is your computer and audio gear all plugged into the same wall outlet or circuit? This could be a ground loop. I had the same problem and fixed it by getting things all on the same circuit. However, it really depends on how the USB power is designed inside your machine. There are some devices out there that can try to isolate your USB or audio grounds. Have you tried the ground lift switch on the Helix?
  11. There may be several ways to do this but here is one. There are two paths in the Helix Floor (if that is what you have). Set Path 1 (top) to the input for you acoustic guitar and then add the blocks you want on that top path. Now, at the end of the path set the output to your desired output. You may also have to set the output pan to have it %100 to the right or left if you are using the same output type for both your acoustic and electric. Now do the same thing on Path 2 for your electric guitar but pan its output to the opposite side.
  12. The IR used in the patch just selects an IR location to use. So if you download a preset and it uses an IR in slot 10 then you need to put the same, or similar, IR in slot 10. The other option is put it in whatever slot you want and then go to the IR block in the preset and change it to point to the IR slot you put it in.
  13. I am getting the same thing occasionally after this update. I would not call it "entirely normal" because it didn't happen before this update. Maybe it is a consequence of the new "core" or whatever but it definitely didn't happen previous to me installing 2.8 and now I do get it.
  14. Maybe I am miss-understanding but what you said is what I was trying to say. %100 is only wet and has no dry signal in it. Phil_m succinctly put it in the above post.
  15. I don't think that is the way the mix parameter is supposed to work. At least for most of the effects a %50 mix would be an equal balance of dry signal to wet. %100 should be only wet.
  • Create New...