HeartySalmon

I have not had time to sit down and create a ticket I'd be satisfied with. I did update last night and I still notice something (I can't really call it popping at this point) going from SN3 to SN1 and vice versa. I'm gonna chalk that up to gain changes. Fine, I can live with that. I did notice a slight noise engaging the 808. However, I do still hear weird warbling taking the drive knob from 0-3/4 and creating a new preset with the Bogner still has the issue where it defaults to 7 on the drive setting, but it's actually much lower. I'll get video/audio and include that in the ticket as well, as I mentioned. I like to try to get as much info and evidence as I can up front so as to not generate further questions that could have been answered in the ticket.

I've got our PA speakers with me right now so I'll get some video/audio of what's happening to send with the ticket.

Something I've taken to that really helps me building presets is playing along with generic backing tracks, or if I can find a version of a song without the guitar track I’ll play the song with that to better hear it in a mix. When I take it to rehearsal there’s minimal tweaking after that to put the final polish on. I went ahead and used the Bogner Test preset today and it worked out well. I didn’t use the clean much and any extra noises didn’t factor in too much during songs. I recreated the 808 test scenario on the hardware itself as opposed to the app hoping that might have been causing the static issue with the pedal and the weird drive knob performance but no joy - still there. I do need to mind gain staging as I get more familiar with the unit so maybe that is feeding into it as well. I will still submit a ticket and post back with findings.

Thanks for the reply. On the Bogner Test clean snapshot, play a chord and roll the amp drive down to zero and back up. You’ll hear something there that is different than a hot load. I get what you’re saying about that. Might just be the way it is. On the 808 test the amp drive is at 7 but sounds lower. Until you move the amp drive setting and it “resets” to where it actually should be and if you go back to 7 it sounds like it has the drive it should opposed to where it started. And yeah, everyone likes their own town. I create my presets based on how I know I need to sound with my band. We usually run our own sound so I’m usually my own hero! appreciate you taking the time. I’ll reference this thread in the ticket.

Great to know. Thanks for the info.

Selecting blocks in the app also doesn’t select them on the unit. Probably need a ticket for these. Hopefully the settings slider missing isn’t intended.

I was using my IEMs. Also forgot to mention that the tone suck exists from clean to drive with Structure on either low or high on the clean settings. I’ll wait for your input before I submit the ticket as that information will be helpful, one way or another.

Here's what I've found: There is a weird "sweep" (or tone suck) on the Bogner from 0 to between 3-4 on the drive setting. I had it down to 2 for Clean, 4.6 for drive, 6.2 for Lead with the Tube Screamer on. There is an audible click or pop when you turn the pedal on in any snapshot. And the pop (or possibly tone suck from the drive) changing from Clean to Drive. So I tried Clean with the drive higher and my volume knob rolled back. Better, but still noticeable. I swapped the Screamer for the Heir Apparent and the click and noise from Drive to Lead disappeared. Your pre didn't change the drive setting for most snaps and nothing bad on the one that did. And I heard no audible change engaging the 808 anywhere on your preset. So I created another one with just the Bogner, cab, and an 808. Click city. AND when you open 808 Click preset, the gain is weird until you move the drive setting down and then it, like, hits its proper level? Your preset was also much quieter than mine. Try them and let me know what happens. I'm submitting a ticket. ETA: I do understand that the amp is high-gain and I may just be beating a dead horse and need to go a different route. Just interesting that I found these issues while playing around. Bogner Test.hsp 808 Click.hsp

Interested in your results, but my preset is just one amp - a German extra blue. I didn’t have time to mess with it tonight, but I’m going to try and adjust it tomorrow and if no joy I’ll send a ticket.

It might just be the gain levels changing on the amp, though I'm not going from 0 to 10 on the gain. More like 2.5 to 4 and 4 to 6, along with turning on a tube screamer. It doesn't seem to happen with pedals on other presets and/or amp models. And it certainly doesn't happen on the factory presets. I do know I've done some pretty stupid knob sweeps on tube amps in the past, and never any popping or anything like that. It's also not instantaneous like it is on the Helix, which is a fair point and at least food for thought. I will note that I've done similar snapshot adjustments on the OG and not had this issue. The only time I had popping on the OG Helix was when I was going from a clean amp to a heavily driven amp. I just thought it was odd that this is happening in just this preset with just one amp in the chain.

So I've created a preset and I just have a clean, drive, and lead snapshot. All I've done in changed amp gain levels and turned a drive pedal on for the lead snap. I get the "spillover" popping between the three snapshots going both to and from them. I've moved the amp and cab down to a split block and it still happens. Most of what I've seen dealing with the popping when switching has to do with dual amps. This hasn't happened on another preset I've done and this new preset is the only instance of it I've had through 3 days. Any ideas?

You're a mensch.

Soooooo....I see 14 options on Fremen's marketplace page, but no Classic/Hard Rock pack. What am I missing?

What Phil said. You need to save each preset on the First snapshot which means after a show, or after a song, you need to go back to the first snapshot and save the preset.

I will echo the sentiments on the Grammatico and POT/KOT additions. Top notch. I haven't had my unit long and was pleased as punch with 2.71 so all of these additions from in 2.81 have been super nice. I don't know how long the wait was between firmware updates but I really don't care. The amps and pedals in this free update alone are worth the price of admission. I've had nothing but compliments, and some genuine surprise, at gigs when people find out I'm running a Helix now. And I even build my patches on my IEMs before slight tweaking at rehearsal! All in all I couldn't be more pleased with this thing.