Has the below issue been resolved with the Helix? Mine keeps disconnecting via usb on multiple computers. It's not noted in the known issues section of the latest update
In rare cases, Helix/HX devices can become disconnected from HX Edit. If possible, always connect your Helix/HX device directly to the USB port closest to your computer’s power connector. Never use any sort of USB hub, which may include the front USB ports on the front of towers.
I did do the usual troubleshooting, factory reset, etc.