jamiepettersen

Thank you, I might give this a try! Didn't think to try that :)

Apologies, I forgot to mention that I opened a ticket and they suggested I send it to the nearest authorised repairer, about 3000km away. I've changed my initial post to include that.

Hi all, So I've encountered an issue with my Helix floor where upon powering it on, the signal is super weak on input and the sound is kind of mangled. I have to play really hard to get any sort of acceptable signal. It kind of sounds like a gated, spitty fuzz? After roughly 20 minutes of it turning on, the issue disappears and all is well. I've reset the unit and I've even done a fresh firmware install. I've swapped cables, tried different guitars - all the usual stuff. Has anyone encountered this issue? Can anyone offer any suggestions? I have opened a support ticket and they just told me to send it to my nearest authorized repairer, about 3000km away. I've had the unit since 2017 and I would dearly like for it to be fixable!

Hey everyone, I've had my POD HD500X for just over a year now, and until now, I've been really happy with it. The problem is, over the last week or so all my clean and distorted, direct/studio AND straight-to-amp patches all have a horrible fizzy sound to them. It sounds like digital clipping, but I've gain-staged all my patches well and set up my inputs and outputs how they're supposed to be. I just updated the latest Firmware as of today (The one that fixed the tuner problem), but there is still no change. Has this happened to anyone else and if so, did you manage to get it fixed? Thanks in advance!