wizardpro

I cannot get my pod X3 Live and variax 500 to connect to workbench to edit the variax 500 .X3L connects to monkey and gear box and is autherized but cannot autherize the Variax. When i start workbench an icon of a usb connector and a question mark appears. X3L is all up to date,I have tried two computers multiple usb ports and cat5 wires as well as a brand new VDI cable.