Hey guys, what happened? Amazed to draw the conclusion that you really can adjust the mic gain in Global Settings. That knob used to work but since latest update (or for unknown reason) the mic gain stays 0 when trying to adjust. Why? Is this a sign that confirms your suspicions about failure of preamp/mic-input in the HELIX?
No matter how I try to adjust input - with new preset and studio pre amp (mic) - nothing through the computer but a low signal of voice (but not enough to record properly). Tried dynamic mics, condensers and changed all the cables. Something - or myself - is seriously wrong here. Please respond if possible, I have a mortal deadline for a jingle. Be good! /From the snowy soundscape of Lapland.
P.S. Condenser mic to mic input Helix - out USB input 8 to computer. (Doesn't matter if sending to XLR). Can not control insignal from Logic in computer, just "send". There's no way to enhance the signal via mic presets or Global Settings, (besides from turning off and on the Phantom Power, which works, so I guess (if anything else is broken inside Helix) it isn't the power. Same result anyway when using dynamic mic without ph power. D.S